Reviews often applaud the in-store florists for attentive, tailored help. Many customers say bouquets arrive fresh, well arranged, and on time. A substantial number also describe wilted or rotten flowers and orders that were not complete. Delivery timing and how refunds are handled come up repeatedly in the most serious complaints.
Examples from available reviews (Jun 2022 – Mar 2026).
Consistently beautiful flowers, well packaged and delivered carefully.
“Absolutely beautiful flowers every time.”
Staff were kind, patient and helped create a beautiful bouquet.
“They really took the time to help, and the bouquet turned out absolutely beautiful.”
Delivered flowers were in poor condition and smell; refund denied.
“The flowers that were delivered were in a very bad condition”
No delivery, no communication, and no refund ruined Valentine's Day.
“No communication, no refund, no delivery, no Valentine’s Day for me”
Reviewers repeatedly praise front-of-house florists for patience and tailored advice, and several mention staff by name. Other reviews point to delivery mistakes, incomplete orders, and refunds being refused as clear service breakdowns. Experiences split sharply between the shop counter and the delivery side.
Only a limited number of reviews mention price or value. Some customers call the bouquets affordable and well made for the cost. A smaller group says what arrived felt far below the price paid.
Many reviewers describe an enjoyable in-store visit, clear displays, and straightforward ordering. Time-critical orders come up as a repeat problem, with same-day deliveries arriving late or missing the occasion. A few international customers mention detailed updates, while others report unexpected changes to delivery dates.
A large set of reviews highlights fresh, vibrant flowers arranged with care. Another set describes wilted, dead, or rotten blooms and arrangements that did not last. Some reviewers also note uneven quality within the same delivery or across repeat orders.
Several reviews praise quick responses and detailed email updates for remote orders. Many others describe late or missing messages, sudden delivery-date changes, and little explanation for delays. Complaints about refused refunds and unanswered follow-ups appear again and again.
Feedback splits between very positive shop experiences and strong dissatisfaction with delivery and aftercare. Positive comments focus on florist skill and fresh arrangements. Negative ones centre on late deliveries, missing flowers, and poor handling of complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer said the service was great.
“great service”
Order process through driver was excellent and highly recommended.
“Excellent highly recommended from order to driver thanks so much!”
Customer communication was excellent and handled a failed delivery.
“Patiently handled failed delivery. Excellent customer communication.”
One of two same-day bouquets was poor with dead flowers.
“one bouquet was decent whilst the other was very poor.”
Delivered flowers were in poor condition and smell; refund denied.
“The flowers that were delivered were in a very bad condition”
Delivery was late and missed the birthday despite premium charge.
“they didn’t reach the recipient until after 9 PM”
Received flowers were far inferior to what was ordered.
“actually received flowers worth about £10.”
Flowers wilted quickly and customer received no response.
“By day five, the entire arrangement was dead and in the bin.”
‘Aspects of Love’ bouquet exceeded expectations and looked beautiful.
“Birthday Flowers exceeded all expectations!”
‘Aspects of Love’ bouquet exceeded expectations and looked beautiful.
“Birthday Flowers exceeded all expectations!”
Delivery date changed unexpectedly and communication was poor.
“Confirmed next day delivery but then emailed to say it was on hold”
Multiple orders had late or incomplete deliveries and poor customer service.
“The flowers arrived at 11 pm (!!!) wet all over”
Same-day order arrived nearly twelve hours late with no explanation.
“the driver attempted to deliver my flowers at exactly 0715pm (almost 12hrs)”
No delivery, no communication, and no refund ruined Valentine's Day.
“No communication, no refund, no delivery, no Valentine’s Day for me”
Bouquets were mishandled, water spilled and customer service unresponsive.
“tilted both arrangements, causing all the water to spill out”
Same-day deliveries frequently arrive very late and service is misleading.
“Same day deliveries can arrive as late at 8.30 p.m.”
Arrangements are exquisite and customer service is impeccable.
“Their arrangements are exquisite and their customer service is impeccable.”
Bouquet arrived fresh, beautifully arranged with prompt delivery.
“arrived fresh and beautifully arranged.”
Good customer service and very fresh flowers.
“Fantastic customer service and freshest flowers”
Flowers were past sell-by date, ruining the intended surprise.
“it was clearly way past their sell-by date.”
I recently used Flower Station for a last-minute gift and I must say their service impressed me. Not only do they offer same-day delivery in London, but also throughout the UK as well. I ordered online and their website was easy to use with clear pricing and various options.
Their flower arrangements were stunning - fresh, vibrant, and beautifully arranged. The bouquet looked even better than the picture on their website. My recipient loved them!
What stood out to me most about Flower Station was their 24-hour availability which is something you don't find often among other floral delivery services.
Overall, I highly recommend Flower Station for anyone looking for quality flowers with excellent customer service. Their promptness, convenience of ordering online and extensive range make them one of the best florist stores in London.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flower Station designs and sells fresh floral arrangements and bouquets. It runs a physical shop as well as an online store for bespoke orders. Typical services include customised bouquet design and event floristry for private and corporate occasions. Trained florists make the arrangements, handle orders, and organise deliveries. Customers can place same-day or scheduled delivery orders online or in person at the shop.