Reviews often applaud the in-store florists for attentive, tailored help. Many customers say bouquets arrive fresh, well arranged, and on time. A substantial number also describe wilted or rotten flowers and orders that were not complete. Delivery timing and how refunds are handled come up repeatedly in the most serious complaints.
Examples from available reviews (Jun 2022 – Mar 2026).
Consistently beautiful flowers, well packaged and delivered carefully.
“Absolutely beautiful flowers every time.”
Staff were kind, patient and helped create a beautiful bouquet.
“They really took the time to help, and the bouquet turned out absolutely beautiful.”
Delivered flowers were in poor condition and smell; refund denied.
“The flowers that were delivered were in a very bad condition”
No delivery, no communication, and no refund ruined Valentine's Day.
“No communication, no refund, no delivery, no Valentine’s Day for me”
Reviewers repeatedly praise front-of-house florists for patience and tailored advice, and several mention staff by name. Other reviews point to delivery mistakes, incomplete orders, and refunds being refused as clear service breakdowns. Experiences split sharply between the shop counter and the delivery side.
Only a limited number of reviews mention price or value. Some customers call the bouquets affordable and well made for the cost. A smaller group says what arrived felt far below the price paid.
Many reviewers describe an enjoyable in-store visit, clear displays, and straightforward ordering. Time-critical orders come up as a repeat problem, with same-day deliveries arriving late or missing the occasion. A few international customers mention detailed updates, while others report unexpected changes to delivery dates.
A large set of reviews highlights fresh, vibrant flowers arranged with care. Another set describes wilted, dead, or rotten blooms and arrangements that did not last. Some reviewers also note uneven quality within the same delivery or across repeat orders.
Several reviews praise quick responses and detailed email updates for remote orders. Many others describe late or missing messages, sudden delivery-date changes, and little explanation for delays. Complaints about refused refunds and unanswered follow-ups appear again and again.
Feedback splits between very positive shop experiences and strong dissatisfaction with delivery and aftercare. Positive comments focus on florist skill and fresh arrangements. Negative ones centre on late deliveries, missing flowers, and poor handling of complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Product arrived promptly and the fragranced candle was beautiful.
“Really prompt service of the product ordered, which is a beautiful fragranced candle.”
Bouquets ordered from abroad arrived on time and were beautiful.
“They arrived on time and i saw photos of the actual flowers and they were beautiful.”
A rotten flower arrived and reviewer was very disappointed.
“Sent a rotten flower.”
Staff were kind, patient and helped create a beautiful bouquet.
“They really took the time to help, and the bouquet turned out absolutely beautiful.”
Luxury bouquet arrived missing flowers and refund was refused.
“to find 2 were just stems with no flowers attached”
International order was seamless and the arrangement arrived on time.
“The arrangement was absolutely beautiful — fresh, elegant, and thoughtfully put together.”
Luxury bouquet arrived with missing blooms and refund was refused.
“Luxury bouquet delivered incomplete – refusal to honour consumer rights”
Flowers were lovely, delivered quickly and well packaged.
“Lovely flowers. Delivered very quick and packaged very well!”
Delivered as scheduled with beautiful arrangements; vase issue resolved promptly.
“Delivered as scheduled. The flowers and arrangement were beautiful.”
Consistently beautiful flowers, well packaged and delivered carefully.
“Absolutely beautiful flowers every time.”
Staff provided detailed email updates for an international order.
“They emailed me every detail about the order because i live abroad.”
Shahid provided excellent, helpful service choosing a vibrant display.
“Excellent service from Shahid, was very helpful and selecting a vibrant display which studying”
Delivery was delayed and communication about driver absence was insufficient.
“the driver phoned in sick and very sorry.”
They provided supportive event planning and beautiful floral arrangements.
“they exceeded expectations.”
Flowers were beautiful and delivered on time.
“Beautiful and on time.”
Flowers were really great and appreciated.
“Flowers were really great...Thanks!”
Gift was wonderful and received with gladness.
“Thanks that was wonderful and was received with gladness”
Order was delivered on time and in good quality.
“you have delivered purchase in time and good quality. I can recommend”
Staff, especially Elena, were kind, patient and very helpful.
“elena was sooooo kind and helpful and attentive she was patient and a pleasure”
Bespoke service was lovely and the reviewer highly recommends.
“Such lovey bespoke service !!”
Order arrived within expected timeframe and service was reliable.
“it arrived within the expected timeframe.”
Flowers died within five days and customer service response was dismissive.
“flowers only last on average 4–5 days”
Flowers were unfresh, dying and wilting according to reviewer.
“The Flowers are unfresh dying wilting”
Staff Sandra and Antonella were very helpful.
“Sandra and antoniella Very helpful 5stars”
Antonella was great and the bouquet was amazing.
“Antonella was great, the bouquet was amazing!”
Antonella recommended a lovely, well-made bouquet.
“Antonella was very helpful and recommended me something really nice gave me perfect bunch of lovely flowers.”
In-store experience was fantastic with fresh vibrant blooms.
“the shop smelled amazing and was beautifully arranged with fresh, vibrant blooms.”
Staff were friendly and efficiently tailored flowers to preferences.
“Friendly and efficient, they'll taylor your flowers to your liking.”
Easy experience and staff were very kind.
“Good easy working experience, very kind”
Favourite shop with quick turnaround and helpful florist Iris.
“Iris is so lovely and such an amazing florist.”
Shop was beautifully presented with fresh vibrant flowers.
“The shop is beautifully presented with a wide variety of fresh, vibrant flowers.”
Delivery date and flower availability were incorrectly communicated.
“they could not deliver on the correct day and did not have the flowers I ordered.”
Bouquet was stunning, fresh, and delivered on time.
“The bouquet was stunning, fresh, and beautifully arranged.”
Antonella provided exceptional, helpful customer service.
“Antonella, provided exceptional customer service.”
Iris created a beautiful, affordable bouquet and good service.
“Iris was so helpful at creating a beautiful bouquet that was really affordable!”
Flowers matched picture, were fresh, on time, with prompt replies.
“Exactly as pictured- fresh and on time.”
Reviewer loved the beautiful bouquet and praised staff.
“I absolutely loved my bouquet it was beautiful.”
Antonella helped choose perfect flowers and partner was pleased.
“Antonella assisted me in pickjng flowers for my girlfriend and she hit the nail on the head.”
Friendly, helpful staff gave a great overall experience.
“Great experience, staff are very helpful, and welcoming.”
Antonella made a fantastic bouquet and is recommended.
“Antonella made a fantastic bunch would highly recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flower Station designs and sells fresh floral arrangements and bouquets. It runs a physical shop as well as an online store for bespoke orders. Typical services include customised bouquet design and event floristry for private and corporate occasions. Trained florists make the arrangements, handle orders, and organise deliveries. Customers can place same-day or scheduled delivery orders online or in person at the shop.