Reviews Analysed
21
We Collect & Analyse Reviews
Flooring365
Experiences & Reviews
Flooring365 is an online UK flooring retailer specialising in a broad range of floor coverings such as engineered and solid wood, parquet, laminate and LVT. The company markets samples and delivery services and supports customers via telephone and online channels. This summary is intended for consumers researching Flooring365 reviews and focuses on review-based insights into service, pricing, product and fulfilment.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers praise helpful, named staff, timely delivery coordination and flexible scheduling; a small minority report unhelpful responses or unresolved issues.
Share
Strong
24%
💰
Value for money
Some customers report competitive product pricing, but multiple reviews call out high delivery charges and at least one reviewer felt quality did not match spend.
Share
Weak
7%
⚡
User experience
Customers frequently describe a straightforward website, fast free samples and easy ordering or delivery scheduling; a few experienced delays when seeking refunds.
Share
Strong
18%
🔧
Product quality
Many reviewers report good-looking, durable flooring and accurate samples; a smaller set report poor finish, missing stock or quality concerns on delivery.
Share
Mixed
8%
📞
Communication
Reviews commonly mention prompt, clear phone contact and helpful follow-ups from named staff; isolated cases describe poor phone handling and slow refunds.
Share
Strong
23%
⭐
Overall experience
The majority describe a positive end-to-end experience and willingness to recommend; a minority report unresolved quality or refund problems that affected overall satisfaction.
Share
Strong
20%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Outstanding Service!
"Outstanding Service! I ordered a sample which arrived within just two days, followed by a prompt and friendly follow-up call. A second sample was sent..."
ireneusz szewczyk
Trustpilot
Sep 30, 2025
Featured for: Fast samples, proactive follow-up
Exceptional Wood Flooring Options
"I recently purchased wood flooring from Flooring365 and my experience was wonderful. The selection of engineered wood, solid wood, parquet, laminate, and LVT options was impressive. I found exactly what I needed for my home renovation project. The ordering process was simple and straightforward. Fast and free samples were available to help me make a decision on which type of flooring would best suit my needs. Once I made my purchase, the delivery arrived in a timely manner. The quality of the flooring exceeded my expectations. It looks beautiful in my home and is durable enough to withstand heavy foot traffic from myself and visitors. Overall, I am very satisfied with the product offerings at Flooring365, as well as their customer service throughout the buying process."
Delbert Luettgen
Collected.reviews
Sep 08, 2022
Featured for: Selection, quality and smooth ordering
I spent over £3k with this company for…
"I spent over £3k with this company for oak flooring. It was very poor quality and I sent the..."
Nick Osipczak
Trustpilot
Sep 30, 2025
Featured for: Poor quality, no resolution
AVOID
"AVOID, AVOID, AVOID!!! Placed an order and then they called to try and charge an extra £75 for delivery. Asked for a..."
Edward
Trustpilot
Sep 30, 2025
Featured for: Refund delay, extra delivery charge
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tom
trustpilot.com
Sep 30, 2025
The website was very good and included…
The website was very good and included useful installation guides. The customer service (Jeni) was very pro...
V
Vee Gee
trustpilot.com
Sep 30, 2025
Excellent and friendly service from Lily…
Excellent and friendly service from Lily, it would be a 5* if only they'd h...
D
Dora
trustpilot.com
Sep 30, 2025
Friendly and efficient
Jenni was very friendly in helping me schedule a delivery time. The process was...
S
Swansea Boy
trustpilot.com
Sep 30, 2025
All good
Good service, good qu...
M
MARK MACLEOD
trustpilot.com
Sep 30, 2025
Great company to deal with
Great company to deal with. Hassle free. Customer service was precise, polite and very knowledgeable. Quick call back service once...
S
Sarah Louise Kelland
trustpilot.com
Sep 30, 2025
Clear and concise.
Clear, concise, polite. I got through straight away. Thank you to Jenny for hand...
i
ireneusz szewczyk
trustpilot.com
Sep 30, 2025
Outstanding Service!
Outstanding Service! I ordered a sample which arrived within just two days, followed by a prompt and friendly follow-up call. A second sample was sent...
R
Richard Harris
trustpilot.com
Sep 30, 2025
Jeni was very clear and informative and…
Jeni was very clear and informative and friendly. I was r...
G
G low
trustpilot.com
Sep 30, 2025
It took us 3 weeks to find what…
It took us 3 weeks to find what appeared to be the right shade of Oak Grey engineering flooring on the website of Flooring 365, after 3 weeks of shop...
s
steven fairley
trustpilot.com
Sep 30, 2025
Easy to order on the website
Easy to order on the website, Jeni was polite and helpful on t...
J
Jennifer
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service by Chris in the sales team, provided me with all the information I needed...
R
Ros
trustpilot.com
Sep 30, 2025
Love my Floor
From start to finish, this was a pleasurable experience. I had a few questions before I purchased as the hardwood flooring was for my upstairs bedroom...
K
Kathryn Shepherd
trustpilot.com
Sep 30, 2025
Matching product still available
Really pleased that I could get the same product to match a job I did about 4 or 5 years ago, and hoping the quality will be the same. Danielle was re...
M
Mr D
trustpilot.com
Sep 30, 2025
Jenny was great
Jenny was great, explaine...
N
Nick Osipczak
trustpilot.com
Sep 30, 2025
I spent over £3k with this company for…
I spent over £3k with this company for oak flooring. It was very poor quality and I sent the...
M
Mr David Lyons
trustpilot.com
Sep 30, 2025
Eleanor was excellent and very helpful
Eleanor was excellent and very helpful, I have purchased flooring for two projects at the best price I could find on the market. Understood that I had...
S
ShaunScanlon
trustpilot.com
Sep 30, 2025
Happy shopper
Had a good experience with 365,Danielle was very helpfu...
K
Kate JOnes
trustpilot.com
Sep 30, 2025
Jenny is lovely to deal with
Jenny is lovely to deal with. Instruct...
E
Edward
trustpilot.com
Sep 30, 2025
AVOID
AVOID, AVOID, AVOID!!! Placed an order and then they called to try and charge an extra £75 for delivery. Asked for a...
M
Mr Ahluwalia
trustpilot.com
Sep 30, 2025
Chris from Flooring 365 was great
Chris was very helpful in answering any questions I had a...
Conclusion
Reviews of Flooring365 show consistent praise for customer-facing staff, quick sample dispatch and an easy online ordering and scheduling process. Many customers report accurate samples and satisfactory finished floors, and several single-touch interactions name helpful team members. However, a small number of reviews document product-quality complaints and unresolved refund or extra-charge disputes; delivery fees were also flagged as a concern by multiple reviewers. Prospective buyers may find it useful to order samples, confirm delivery costs and get refund/returns terms in writing before placing a large order.