Customers often mention quick sample delivery and responsive sales staff. Many positive reviews point to good-looking finished engineered wood floors. Negative feedback focuses on damaged deliveries, heavy or unexpected delivery charges, and slow refunds. A smaller set of reviews also describes rude behaviour from senior staff and poor handling of defects.
Examples from available reviews (Sep 2022 – Feb 2026).
Repeat order with efficient service and Danielle helped schedule delivery.
“Danielle was very helpful scheduling the second delivery.”
Reports of rude senior staff, terrible product quality and no aftercare.
“Russel Kitson is the rudest man you’ll ever deal with.”
Received damaged flooring with multiple smashed boards and unsatisfactory resolution offer.
“multible boards smashed to pieaces”
Order met with extra delivery charge and delayed £700 refund, unhelpful staff.
“still waiting 2 weeks later for £700 money back.”
Reviewers consistently praise frontline staff for being helpful, often naming people who organised samples and booked deliveries. Several complaints point to weak aftercare and refund handling. A small number of reviews also allege rude behaviour from senior staff.
Many reviews raise concerns about delivery and shipping costs, including unexpected extras and refunds that take too long. Some customers describe prices as competitive, but these comments appear less often than the delivery-cost complaints.
Customers describe online ordering as straightforward, with phone or chat support helping them choose products. Some ask for better app features or clearer product identification. Several also say the wide delivery window does not work well for upper-floor properties.
Many reviewers report high-quality engineered wood and attractive finished floors arriving in good condition. Others mention damaged or discoloured boards, glue on boards, or early deterioration. When faults are reported, these cases often link to dissatisfaction with how complaints were handled.
Customers often praise clear, polite calls and proactive follow-up from named staff. When damage or missing items occur, a number of reviewers describe strict reporting windows and slow or unsatisfactory replies about replacements or refunds.
Most positive feedback highlights fast samples, helpful sales advice, and strong finished results. The main negative themes are delivery damage, high shipping charges, and poor case handling, leading to sharply different end results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Samples matched website shade; effortless delivery and positive shopping experience.
“Overall the shopping experience with Flooring 365 has been effortless, and positive.”
Website ordering was easy, but delivery appeared somewhat expensive.
“Easy to order on the website”
Chris provided thorough information and consistently great customer service.
“Fantastic customer service by Chris in the sales team”
Prompt delivery, helpful staff, and a beautiful finished floor.
“Flooring has now been laid and looks absolutely beautiful.”
Found matching product; helpful staff, but delivery charge felt hefty.
“delivery charge is hefty”
Jenny clearly explained the process and was very helpful.
“explained the process really well.”
Paid over £3k for poor quality flooring and no resolution.
“It was very poor quality”
Helpful advice and best market price, assisted through the website process.
“Eleanor was excellent and very helpful”
Good experience; Danielle handled the order professionally and helpfully.
“Danielle was very helpful and dealt with my order professionally”
Jenny was pleasant and provided clear instructions over the phone.
“Jenny is lovely to deal with.”
Order met with extra delivery charge and delayed £700 refund, unhelpful staff.
“still waiting 2 weeks later for £700 money back.”
Chris provided helpful, professional assistance and great service.
“Chris was very helpful in answering any questions I had”
Helpful, knowledgeable staff encouraged a repeat purchase and recommendation.
“Danielle was a lovely person to speak to and take my order”
Staff were professional and free samples were appreciated.
“really appreciate the free samples”
Samples were ordered and arrived quickly.
“I ordered 2 flooring sample and they arrived fast.”
Flooring deteriorated within three years and customer service was poor.
“all the joints have been breaking away and cracking”
Damaged boards were not replaced due to a 48‑hour reporting rule.
“they wouldn’t replace the boards”
Unexpected high shipping charges and delayed refund after cancellation.
“an additional £80.00 would need to be added to the shipping.”
I recently purchased wood flooring from Flooring365 and my experience was wonderful. The selection of engineered wood, solid wood, parquet, laminate, and LVT options was impressive. I found exactly what I needed for my home renovation project.
The ordering process was simple and straightforward. Fast and free samples were available to help me make a decision on which type of flooring would best suit my needs. Once I made my purchase, the delivery arrived in a timely manner.
The quality of the flooring exceeded my expectations. It looks beautiful in my home and is durable enough to withstand heavy foot traffic from myself and visitors.
Overall, I am very satisfied with the product offerings at Flooring365, as well as their customer service throughout the buying process.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flooring365 is a UK online retailer focused on engineered wood and wood flooring. The site provides free samples and online ordering so customers can check shades and finishes. Customers can get advice on products and delivery through phone support and online chat. Installation guides and basic product details, including dimensions and surface finish, are also available. Flooring365 arranges UK delivery and offers contact options to coordinate orders.