Reviews split between strong praise for helpful showroom teams and repeated reports of orders that never arrive. Customers who receive their items often describe quick delivery and staff who sort issues fast. Many others say money was taken but nothing was delivered, calls and messages went unanswered, and refund requests stayed unresolved.
Examples from available reviews (Dec 2019 – Feb 2026).
Early delivery, careful storage, and efficient installation were provided.
“Definitely recommend.”
Excellent service from order to white-glove delivery and setup.
“Absolutely first class service from the point of order to delivery”
Company took payment but failed to deliver and didn't respond.
“they took the money out of my account the very same day”
Initial reply then no delivery and phone/WhatsApp unresponsive; suspect scam.
“It’s a scam luckily I paid on my credit card so will get them to get my refund.”
High-rated reviews highlight attentive showroom staff and quick fixes during ordering and delivery. Several customers describe staff arranging replacements, tracking down items fast, and correcting wrong deliveries. A small number mention unfriendly in-store behaviour or arguments about alleged damage.
Some reviewers mention low prices, acceptable or good quality, and fast delivery. A minority raise billing disputes, an extra charge for a flooring pack, and one complaint about a credit account. Negative value comments appear less often than positive notes on price or quality.
Positive experiences often point to clear delivery slots, on-time arrivals, and completed installations. Negative experiences commonly include cancelled orders, repeated missed deliveries, and long waits for updates. When deliveries turn up as promised, reviewers often add praise for the delivery team.
Some reviews mention damaged or scratched items, assembly problems, or missing parts. Others say their goods arrived in good condition with no issues. Defects appear, but delivery and communication problems stand out more.
Communication breakdowns come up repeatedly: many reviewers say calls, emails, or WhatsApp messages got no response after payment. Another group describes clear, quick replies and helpful updates. Overall, no-response and sudden silence appear more often than positive communication.
Reviews show a clear divide between good service interactions and serious breakdowns in delivery or communication. Some purchases run smoothly, while others end with goods not delivered, orders cancelled, or refunds left unresolved. The pattern points to dependable help in some cases and wider failures in others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Sofa delivery repeatedly missed and company unreliable; reviewer advises avoiding.
“THIS COMPANY ARE BEYOND A JOKE”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
First Furniture is a UK furniture retailer selling home furnishings and flooring through showrooms and an online store. It stocks items for living rooms, bedrooms, and dining areas, along with related home finishes. Shoppers can buy in-store or online and pay by card or use account finance. The business runs warehouses and organises nationwide delivery and returns. Its website usually lists product details, delivery options, and ways to contact customer support.