Reviews split between strong praise for helpful showroom teams and repeated reports of orders that never arrive. Customers who receive their items often describe quick delivery and staff who sort issues fast. Many others say money was taken but nothing was delivered, calls and messages went unanswered, and refund requests stayed unresolved.
Examples from available reviews (Dec 2019 – Feb 2026).
Early delivery, careful storage, and efficient installation were provided.
“Definitely recommend.”
Excellent service from order to white-glove delivery and setup.
“Absolutely first class service from the point of order to delivery”
Company took payment but failed to deliver and didn't respond.
“they took the money out of my account the very same day”
Initial reply then no delivery and phone/WhatsApp unresponsive; suspect scam.
“It’s a scam luckily I paid on my credit card so will get them to get my refund.”
High-rated reviews highlight attentive showroom staff and quick fixes during ordering and delivery. Several customers describe staff arranging replacements, tracking down items fast, and correcting wrong deliveries. A small number mention unfriendly in-store behaviour or arguments about alleged damage.
Some reviewers mention low prices, acceptable or good quality, and fast delivery. A minority raise billing disputes, an extra charge for a flooring pack, and one complaint about a credit account. Negative value comments appear less often than positive notes on price or quality.
Positive experiences often point to clear delivery slots, on-time arrivals, and completed installations. Negative experiences commonly include cancelled orders, repeated missed deliveries, and long waits for updates. When deliveries turn up as promised, reviewers often add praise for the delivery team.
Some reviews mention damaged or scratched items, assembly problems, or missing parts. Others say their goods arrived in good condition with no issues. Defects appear, but delivery and communication problems stand out more.
Communication breakdowns come up repeatedly: many reviewers say calls, emails, or WhatsApp messages got no response after payment. Another group describes clear, quick replies and helpful updates. Overall, no-response and sudden silence appear more often than positive communication.
Reviews show a clear divide between good service interactions and serious breakdowns in delivery or communication. Some purchases run smoothly, while others end with goods not delivered, orders cancelled, or refunds left unresolved. The pattern points to dependable help in some cases and wider failures in others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer found the company truly reliable and an absolute blessing.
“Truly reliable, heartfelt, and an absolute blessing!”
Helpful staff assisted purchase; new suite and floor look great.
“all the staff were very helpful.”
Early delivery, careful storage, and efficient installation were provided.
“Definitely recommend.”
Company has gone into receivership and customers should contact their bank.
“Has just gone under.”
Paid for order; no communication or response and no refund.
“I paid for the order two months ago”
Order unfulfilled and company unresponsive by phone or email.
“Unfulfilled order.”
Company took payment but failed to deliver and didn't respond.
“they took the money out of my account the very same day”
Initial reply then no delivery and phone/WhatsApp unresponsive; suspect scam.
“It’s a scam luckily I paid on my credit card so will get them to get my refund.”
No replies to calls or emails; table undelivered and credit card company contacted.
“phone calls go to a voicemail box that is full so I can’t leave a message.”
Initial promises then communication stopped; ordered chair never arrived.
“all communications stopped.”
Paid for table; repeated delays and no responses; cannot get refund.
“I have waited over 2 months for my table”
Ordered item listed in stock but not delivered; company unresponsive.
“Customer service NON EXISTANT.”
Table arrived scratched and poorly assembled; retailer stopped responding to messages.
“There were a lot of scratches upon arrival”
Bed not delivered within promised timeframe and company unresponsive.
“Asked for an update twice via WhatsApp and once via email with no response.”
Order cancelled but refund not provided; customer seeking chargeback.
“no product, no refund.”
Professional in-store staff provided excellent service during sofa purchase.
“We were given the very best service by the staff”
Wrong item delivered but staff resolved issue quickly with excellent service.
“Mo in the office got everything sorted out within a few short days.”
Staff arranged delivery to Northern Ireland and provided friendly, helpful service.
“Very friendly staff, always ready to help and answer any questions.”
Good communication and fast resolution when part was damaged.
“Sorted immediately with a speedy delivery.”
Company sourced and delivered a bedset quickly when others couldn't.
“got it delivered to me in 7 days.”
Excellent service from order to white-glove delivery and setup.
“Absolutely first class service from the point of order to delivery”
Charged for an extra 10% flooring pack and manager refused refund.
“We were given too much flooring and asked for a refund on a extra pack we were given”
Ordered mattress with good communication and satisfactory three-week delivery.
“good comunication with the sales assistant three weeks delivery verry pleased”
Order paid for but no further correspondence and company unresponsive.
“No answer from numerous telephone calls, emails and WhatsApp.”
No delivery, no refund; customer seeking bank intervention.
“No delivery date, no product, no refund.”
Credit account payments mishandled, resulting in overdue marks on credit report.
“noticed my Experian report and saw I had two overdue payments.”
Ordered table never delivered and refund not forthcoming; reviewer advises avoidance.
“been trying to get my money back since.”
Recently, I enjoyed great discounts on every item that I bought. I saved some dollars on a Donatella 220cm Grey Marble Dining Table with Chairs and Titan Grey Oak 6 Drawer Chest. Being my first time shopping with them and enjoying such amazing offers was thrilling. The ordering process was easy and when the goods arrived, everything was exactly as it appeared on the website and in condition. The only problem that I noticed was with the customer support team. They have such a negative attitude towards customers . I had difficulties dealing with them and this led to delay in delivery. They need to be more friendly, polite and show some willingness to help the customers.
Order left without updates and later cancelled; company failed to notify customer.
“they are no longer able to fulfil my order as they have decided not to sell the chairs individually anymore.”
Express order had no delivery and company unresponsive to emails and calls.
“4 email sent to them with no response.”
Reviewer advises avoiding this company for their own good.
“Juust avoid this company for ur own good”
Items missing and company instructed to email, but no email received.
“No email in inbox”
Reviewer warns to stay away citing no refunds, no customer service, poor quality.
“STAY AWAY. DO NOT ORDER. NO REFUND POLICY. NO CUSTOMER SERVICE. POOR QUALITY GOODS.”
Customer unhappy about accusation of damaging chair and staff disbelief.
“accusing us as a customer of damaging a chair”
Reviewer alleges misleading advertising, poor communication, and refund/postage disputes.
“they were not answering phone calls”
Fast delivery, good quality, low price and helpful customer service.
“Fast delivery, great quality, cheapest price”
Garden furniture arrived within promised five working days; helpful service.
“it arrived within 5 working days.”
Drawer delivered didn't fit and company promised replacement but didn't follow up.
“Still haven't heard from them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
First Furniture is a UK furniture retailer selling home furnishings and flooring through showrooms and an online store. It stocks items for living rooms, bedrooms, and dining areas, along with related home finishes. Shoppers can buy in-store or online and pay by card or use account finance. The business runs warehouses and organises nationwide delivery and returns. Its website usually lists product details, delivery options, and ways to contact customer support.