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We Collect & Analyse Reviews

First Furniture
Experiences & Reviews

First Furniture is a UK furniture retailer name consumers search for when buying home furnishings. If you are researching reviews about First Furniture, confirm the company’s registered trading name, contact details and status via official sources (Companies House, the firm’s website) before purchasing. Check accepted payment methods, delivery windows and the returns/refund policy so you can compare independent reviews with the company’s published terms.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 15d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Some customers praise helpful showroom and delivery staff, while many report poor post-sale support and unfulfilled orders.

Share
18%
Mixed
💰

Value for money

A few reviews describe good discounts, but many more complain of paid orders that were not delivered and difficulties getting refunds.

Share
10%
Weak
⚡

User experience

Store visits and ordering often begin well, but numerous customers report delayed or missing deliveries and trouble resolving issues afterward.

Share
18%
Mixed
🔧

Product quality

Products are described as accurate and well presented by some buyers; others report scratches, poor assembly or orders that never arrived.

Share
18%
Mixed
📞

Communication

Communication is praised in several cases (phone/WhatsApp), yet many reviewers report unanswered emails, cut-off calls and full voicemail boxes.

Share
18%
Mixed
⭐

Overall experience

Reviewers are divided: several note smooth purchases and fast delivery, while many report unfulfilled orders and unresolved refund issues.

Share
19%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

B
B Norris
trustpilot.com Sep 30, 2025

Earlier this month my wife and I went…

Earlier this month my wife and I went into our store to have a look around the store and landed up buying a suite and Laminate for our sitting room an...

D
Denise Lovejoy
trustpilot.com Sep 30, 2025

Top Team

Once again a BIG THANK YOU to all at First Furnishings for excellent service. Our sofa's arrived a good 2 weeks before we were expecting them. As we w...

P
Paul Shields
trustpilot.com Sep 30, 2025

Has just gone under

Has just gone under. Receivers called in. If you pai...

H
Haroun
trustpilot.com Sep 30, 2025

Scammed Me For My Money, Order Not Delivered, No Way to Contact Company

I placed an order on the 25th Dec 2023 for table and chairs, was sent an email advising delivery should be 15th Feb, since the 15 Feb, i have had no r...

D
Donald Fogarty
trustpilot.com Sep 30, 2025

Unfulfilled order

Unfulfilled order. No response via phone, email or any other means. Company is clearly connected to Morale Furnishings but no...

H
Helen Crossley
trustpilot.com Sep 30, 2025

Don't don't buy anything from this…

Don't don't buy anything from this company. Ordered a chair on Jan 28th,they took the money out of my account the very same day .I haven'...

Z
Zoe Condon
trustpilot.com Sep 30, 2025

Do not part with your money

Do not part with your money. Initially they responded to my email when I asked after two weeks where was my delivery which had said 3-5 working days....

S
Sarah
trustpilot.com Sep 30, 2025

AVOID DO NOT BUY FROM THIS COMPANY

Waiting to hear when my table will be delivered. Tried emailing & calling, no replies to emails & phone calls go to a voicemail box that is full so I...

D
David Scullion
trustpilot.com Sep 30, 2025

Firstly I want to say that I try to…

Firstly I want to say that I try to avoid writing negative reviews as I do not want to harm good companies or their staff, However my experience was t...

D
Dawn Matthews
trustpilot.com Sep 30, 2025

STOP. DO NOT ORDER

I have waited over 2 months for my table which I have paid for. I had emails back including end of January 24. They said my table was damaged and sent...

M
Mark P
trustpilot.com Sep 30, 2025

Avoid this company !!

Avoid this company !! Ordered chair website stated in stock delivery 4/5 days, 12 days later no chair they never answer the phone, do...

J
Jake
trustpilot.com Sep 30, 2025

Use caution

I initially had a very good experience with the sales person. He was willing to take a lot of photos / videos / measurements that I requested from the...

K
Karen Clark
trustpilot.com Sep 30, 2025

Avoid!

Ordered a bed online over a week ago with 2-3 days delivery. Asked for an update twice via WhatsApp and once via email with no response...

P
Paul Shields
trustpilot.com Sep 30, 2025

Absolute chaos, no product, no refund.

Ordered a mattress online. After a week unable to even suggest a delivery date. I asked to cancel the order which they agr...

D
David TOBIN
trustpilot.com Sep 30, 2025

30th Jan 24

30th Jan 24 My wife and I have had a reshuffle of our lounge and wanted a new sofa. We were given the very best service by the staff and answered all...

D
David
trustpilot.com Sep 30, 2025

A lovely company to deal with

A lovely company to deal with. We ordered a garden bench, but the wrong item (addressed to someone else) arrived. It was the fa...

M
Monika Caban
trustpilot.com Sep 30, 2025

The best company ever

The best company ever. They did everything to ensure that I could receive my dream sideboard when all other companies refused to...

P
Paul Screen
trustpilot.com Sep 30, 2025

Great service and communication

From the initial call, order to delivery the communication and service has been fantastic, eve...

S
Sabahat Daud
trustpilot.com Sep 30, 2025

I order furniture from wayfair a bedset…

I order furniture from wayfair a bedset with side tables and chest of draws. They told me to wait 3 months for delivery. Upon delivery date no communi...

C
Carol Rose
trustpilot.com Sep 30, 2025

Absolutely first class company

What a fantastic company Absolutely first class service from the point of order to delivery Bilal and his team are outstanding We ordered two charcole...

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Conclusion

Reviews show a clear split: many customers report positive in-store experiences, punctual or white-glove deliveries and helpful staff, while a large number describe unfulfilled orders, non-responsive customer contact and difficulty obtaining refunds. If you are considering buying from First Furniture, prefer payment by card (easier chargeback), keep records of emails/WhatsApp and note promised delivery dates. Before paying, verify the company’s registration and current trading status and read the returns and refund policy carefully. If you encounter non-delivery or no response, contact your card issuer or bank promptly.