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We Collect & Analyse Reviews

Firma Stella
Experiences & Reviews

Firma Stella is an online retailer specialising in sports memorabilia and framed collectibles. Consumers typically search reviews to evaluate delivery reliability, packaging, framing quality, customer service and authenticity concerns before buying signed items or framed pieces.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 17d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Most reviewers describe responsive, helpful staff and effective issue resolution; one older review reports slow fulfilment and a problematic order.

Share
16%
Strong
💰

Value for money

Reviews rarely mention price or value explicitly, so there is no clear signal on affordability or perceived value for money.

Share
0%
Mixed

User experience

Purchase and delivery processes are generally reported as quick and straightforward, with well packaged items; one report flags collection delays.

Share
21%
Strong
🔧

Product quality

Signed items and framing are typically described as well made, authentic-looking and well packaged; one review reports a wrongly signed, poor-quality item.

Share
19%
Strong
📞

Communication

Customers commonly note prompt replies, regular delivery updates and follow-up emails; one review describes misleading status updates and poor communication.

Share
16%
Strong

Overall experience

Most reviewers report a positive overall experience—reliable delivery, careful packaging and helpful staff—while a single detailed review reports a very negative outcome.

Share
28%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

c
craig haynes
trustpilot.com Sep 30, 2025

Amazing company

Amazing company! Always happy to help with any queries. I bought a signed rugby jersey and it cam...

S
Stacey
trustpilot.com Sep 30, 2025

From minor problem to absolute perfection

I ordered a signed armband which unfortunately has got damaged in storage. Jo Williams went above and beyond to help me find a replacement. I was blow...

M
Mr Lee Lee
trustpilot.com Sep 30, 2025

Fast and prompt to respond to inquiries…

Fast and prompt to respond to inquiries and fast delive...

G
Gareth
trustpilot.com Sep 30, 2025

Top Class Customer Service

Top Class Customer Service! I have used these guys for a few purchases and every time they are fantastic. I can be a nightmare customer, but Jo was ab...

J
Jay
trustpilot.com Sep 30, 2025

Very good order comes on time and very…

Very good order comes on time and very...

P
Pete Donaldson
trustpilot.com Sep 30, 2025

Recommend this site great service…

Recommend this site great service posted q...

D
Dale
trustpilot.com Sep 30, 2025

Quick & Easy process

Process was quick and easy. Customer service...

C
Chris Paul
trustpilot.com Sep 30, 2025

Rugby Memorabilia

Have used them for signed sports memorabilia a few times. Always well packaged, quick de...

D
David Minchella
trustpilot.com Sep 30, 2025

Product was fantastic

Product was fantastic, arrived in great tim...

C
Christine Jones
trustpilot.com Sep 30, 2025

First time buying from here and it…

First time buying from here and it won’t be the last, fantastic company communication was excellent...

N
Nik Hall
trustpilot.com Sep 30, 2025

Great site and service

Orders processed and delivered without any issues on multiple occasions now. Even had an email a c...

M
Melissa
trustpilot.com Sep 30, 2025

Amazing Product

Amazing product, looks stunning and wi...

J
Jin Yiwen
trustpilot.com Sep 30, 2025

Perfect experience

Perfect experience, excellent service and gorgeous, authentic memorabilia! I was looking for a gift for my friend and this website was great, as I was...

B
Ben
trustpilot.com Sep 30, 2025

Fantastic service and a great product

Fantastic service and a great product. Bought for a 50th...

M
Martin Rowlands
trustpilot.com Sep 30, 2025

Fantastic communication once again

Fantastic communication once again. This is my second purchase fro...

D
Dale Thomas
trustpilot.com Sep 30, 2025

Really felt looked after and the frame…

Really felt looked after and t...

S
Sami Riaz
trustpilot.com Sep 30, 2025

Really happy with my purchase

Really happy with my purchase. Communication was clear, delivery was quick, and the pa...

A
Alex Cuthbert
trustpilot.com Sep 30, 2025

Fantastic company with a great product.

Fantastic company w...

D
Darren Stanhope
trustpilot.com Sep 30, 2025

I have ordered 5 signed football shirt…

I have ordered 5 signed football shirt frames and they arrived in excellent condition and packaging for overseas shipme...

N
NS
trustpilot.com Sep 30, 2025

Recent order

Prompt shipping, great communicat...

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Conclusion

Customer reviews show consistent praise for Firma Stella’s customer service, delivery speed and packaging, with many buyers reporting well-presented framing and careful postage. Multiple reviewers highlight clear communication, follow-up emails and staff who resolve problems. However, one detailed negative review describes delays and a mis-signed item, which affected a time-sensitive gift. Prospective buyers should confirm expected delivery timing and ask about signature verification and return options when ordering valuable or time-critical items.