Reviews Analysed
21
We Collect & Analyse Reviews
Firma Stella
Experiences & Reviews
Firma Stella is an online retailer specialising in sports memorabilia and framed collectibles. Consumers typically search reviews to evaluate delivery reliability, packaging, framing quality, customer service and authenticity concerns before buying signed items or framed pieces.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
17d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviewers describe responsive, helpful staff and effective issue resolution; one older review reports slow fulfilment and a problematic order.
Share
Strong
16%
💰
Value for money
Reviews rarely mention price or value explicitly, so there is no clear signal on affordability or perceived value for money.
Share
Mixed
0%
⚡
User experience
Purchase and delivery processes are generally reported as quick and straightforward, with well packaged items; one report flags collection delays.
Share
Strong
21%
🔧
Product quality
Signed items and framing are typically described as well made, authentic-looking and well packaged; one review reports a wrongly signed, poor-quality item.
Share
Strong
19%
📞
Communication
Customers commonly note prompt replies, regular delivery updates and follow-up emails; one review describes misleading status updates and poor communication.
Share
Strong
16%
⭐
Overall experience
Most reviewers report a positive overall experience—reliable delivery, careful packaging and helpful staff—while a single detailed review reports a very negative outcome.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
signed football shirts
"I ordered a signed shirt from them and it took them several weeks to get back to me. They told me that the shirt was signed and ready to be collected, but when I went to collect it, they said they still did not have it and would only get back to me later. When I finally did get the shirt, it was badly signed by an unknown person that wasn't the footballer that I wanted, and there wasn't enough time left for me to send it back and get a different one before my son's birthday. I don’t recommend the company at all.
"
Castro
Collected.reviews
Nov 24, 2021
Featured for: negative experience: wrong signature, delays
Amazing company
"Amazing company! Always happy to help with any queries. I bought a signed rugby jersey and it cam..."
craig haynes
Trustpilot
Sep 30, 2025
Featured for: positive: timely delivery, regular updates
From minor problem to absolute perfection
"I ordered a signed armband which unfortunately has got damaged in storage. Jo Williams went above and beyond to help me find a replacement. I was blow..."
Stacey
Trustpilot
Sep 30, 2025
Featured for: issue resolved: replacement, attentive staff
I have ordered 5 signed football shirt…
"I have ordered 5 signed football shirt frames and they arrived in excellent condition and packaging for overseas shipme..."
Darren Stanhope
Trustpilot
Sep 30, 2025
Featured for: overseas shipping, excellent packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
craig haynes
trustpilot.com
Sep 30, 2025
Amazing company
Amazing company! Always happy to help with any queries. I bought a signed rugby jersey and it cam...
S
Stacey
trustpilot.com
Sep 30, 2025
From minor problem to absolute perfection
I ordered a signed armband which unfortunately has got damaged in storage. Jo Williams went above and beyond to help me find a replacement. I was blow...
M
Mr Lee Lee
trustpilot.com
Sep 30, 2025
Fast and prompt to respond to inquiries…
Fast and prompt to respond to inquiries and fast delive...
G
Gareth
trustpilot.com
Sep 30, 2025
Top Class Customer Service
Top Class Customer Service! I have used these guys for a few purchases and every time they are fantastic. I can be a nightmare customer, but Jo was ab...
J
Jay
trustpilot.com
Sep 30, 2025
Very good order comes on time and very…
Very good order comes on time and very...
P
Pete Donaldson
trustpilot.com
Sep 30, 2025
Recommend this site great service…
Recommend this site great service posted q...
D
Dale
trustpilot.com
Sep 30, 2025
Quick & Easy process
Process was quick and easy. Customer service...
C
Chris Paul
trustpilot.com
Sep 30, 2025
Rugby Memorabilia
Have used them for signed sports memorabilia a few times. Always well packaged, quick de...
D
David Minchella
trustpilot.com
Sep 30, 2025
Product was fantastic
Product was fantastic, arrived in great tim...
C
Christine Jones
trustpilot.com
Sep 30, 2025
First time buying from here and it…
First time buying from here and it won’t be the last, fantastic company communication was excellent...
N
Nik Hall
trustpilot.com
Sep 30, 2025
Great site and service
Orders processed and delivered without any issues on multiple occasions now. Even had an email a c...
M
Melissa
trustpilot.com
Sep 30, 2025
Amazing Product
Amazing product, looks stunning and wi...
J
Jin Yiwen
trustpilot.com
Sep 30, 2025
Perfect experience
Perfect experience, excellent service and gorgeous, authentic memorabilia! I was looking for a gift for my friend and this website was great, as I was...
B
Ben
trustpilot.com
Sep 30, 2025
Fantastic service and a great product
Fantastic service and a great product. Bought for a 50th...
M
Martin Rowlands
trustpilot.com
Sep 30, 2025
Fantastic communication once again
Fantastic communication once again. This is my second purchase fro...
D
Dale Thomas
trustpilot.com
Sep 30, 2025
Really felt looked after and the frame…
Really felt looked after and t...
S
Sami Riaz
trustpilot.com
Sep 30, 2025
Really happy with my purchase
Really happy with my purchase. Communication was clear, delivery was quick, and the pa...
A
Alex Cuthbert
trustpilot.com
Sep 30, 2025
Fantastic company with a great product.
Fantastic company w...
D
Darren Stanhope
trustpilot.com
Sep 30, 2025
I have ordered 5 signed football shirt…
I have ordered 5 signed football shirt frames and they arrived in excellent condition and packaging for overseas shipme...
N
NS
trustpilot.com
Sep 30, 2025
Recent order
Prompt shipping, great communicat...
Conclusion
Customer reviews show consistent praise for Firma Stella’s customer service, delivery speed and packaging, with many buyers reporting well-presented framing and careful postage. Multiple reviewers highlight clear communication, follow-up emails and staff who resolve problems. However, one detailed negative review describes delays and a mis-signed item, which affected a time-sensitive gift. Prospective buyers should confirm expected delivery timing and ask about signature verification and return options when ordering valuable or time-critical items.