Firma Stella
Experiences & Reviews
Firma Stella is an online retailer specialising in sports memorabilia and framed collectibles. Consumers typically search reviews to evaluate delivery reliability, packaging, framing quality, customer service and authenticity concerns before buying signed items or framed pieces.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe responsive, helpful staff and effective issue resolution; one older review reports slow fulfilment and a problematic order.
Value for money
Reviews rarely mention price or value explicitly, so there is no clear signal on affordability or perceived value for money.
User experience
Purchase and delivery processes are generally reported as quick and straightforward, with well packaged items; one report flags collection delays.
Product quality
Signed items and framing are typically described as well made, authentic-looking and well packaged; one review reports a wrongly signed, poor-quality item.
Communication
Customers commonly note prompt replies, regular delivery updates and follow-up emails; one review describes misleading status updates and poor communication.
Overall experience
Most reviewers report a positive overall experience—reliable delivery, careful packaging and helpful staff—while a single detailed review reports a very negative outcome.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
signed football shirts
"I ordered a signed shirt from them and it took them several weeks to get back to me. They told me that the shirt was signed and ready to be collected, but when I went to collect it, they said they still did not have it and would only get back to me later. When I finally did get the shirt, it was badly signed by an unknown person that wasn't the footballer that I wanted, and there wasn't enough time left for me to send it back and get a different one before my son's birthday. I don’t recommend the company at all.
"
Amazing company
"Amazing company! Always happy to help with any queries. I bought a signed rugby jersey and it cam..."
From minor problem to absolute perfection
"I ordered a signed armband which unfortunately has got damaged in storage. Jo Williams went above and beyond to help me find a replacement. I was blow..."
I have ordered 5 signed football shirt…
"I have ordered 5 signed football shirt frames and they arrived in excellent condition and packaging for overseas shipme..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Amazing company
Amazing company! Always happy to help with any queries. I bought a signed rugby jersey and it cam...
From minor problem to absolute perfection
I ordered a signed armband which unfortunately has got damaged in storage. Jo Williams went above and beyond to help me find a replacement. I was blow...
Fast and prompt to respond to inquiries…
Fast and prompt to respond to inquiries and fast delive...
Top Class Customer Service
Top Class Customer Service! I have used these guys for a few purchases and every time they are fantastic. I can be a nightmare customer, but Jo was ab...
Very good order comes on time and very…
Very good order comes on time and very...
Recommend this site great service…
Recommend this site great service posted q...
Quick & Easy process
Process was quick and easy. Customer service...
Rugby Memorabilia
Have used them for signed sports memorabilia a few times. Always well packaged, quick de...
Product was fantastic
Product was fantastic, arrived in great tim...
First time buying from here and it…
First time buying from here and it won’t be the last, fantastic company communication was excellent...
Great site and service
Orders processed and delivered without any issues on multiple occasions now. Even had an email a c...
Amazing Product
Amazing product, looks stunning and wi...
Perfect experience
Perfect experience, excellent service and gorgeous, authentic memorabilia! I was looking for a gift for my friend and this website was great, as I was...
Fantastic service and a great product
Fantastic service and a great product. Bought for a 50th...
Fantastic communication once again
Fantastic communication once again. This is my second purchase fro...
Really felt looked after and the frame…
Really felt looked after and t...
Really happy with my purchase
Really happy with my purchase. Communication was clear, delivery was quick, and the pa...
Fantastic company with a great product.
Fantastic company w...
I have ordered 5 signed football shirt…
I have ordered 5 signed football shirt frames and they arrived in excellent condition and packaging for overseas shipme...
Recent order
Prompt shipping, great communicat...
Conclusion
Customer reviews show consistent praise for Firma Stella’s customer service, delivery speed and packaging, with many buyers reporting well-presented framing and careful postage. Multiple reviewers highlight clear communication, follow-up emails and staff who resolve problems. However, one detailed negative review describes delays and a mis-signed item, which affected a time-sensitive gift. Prospective buyers should confirm expected delivery timing and ask about signature verification and return options when ordering valuable or time-critical items.