Customer reviews show consistent praise for Firma Stella’s customer service, delivery speed and packaging, with many buyers reporting well-presented framing and careful postage. Multiple reviewers highlight clear communication, follow-up emails and staff who resolve problems. However, one detailed negative review describes delays and a mis-signed item, which affected a time-sensitive gift. Prospective buyers should confirm expected delivery timing and ask about signature verification and return options when ordering valuable or time-critical items.
Examples from available reviews (Nov 2021 – Feb 2026).
They delivered a wrongly signed shirt and delayed communication.
“it was badly signed by an unknown person that wasn't the footballer that I wanted”
Customer service was helpful and delivery updates kept item in perfect condition.
“it came in perfect condition”
Company replaced damaged item and provided excellent framing and communication.
“Jo kept in contact with me throughout the process”
Five framed shirts arrived in excellent condition and well packaged overseas.
“arrived in excellent condition and packaging”
Most reviewers describe responsive, helpful staff and effective issue resolution; one older review reports slow fulfilment and a problematic order.
Reviews rarely mention price or value explicitly, so there is no clear signal on affordability or perceived value for money.
Purchase and delivery processes are generally reported as quick and straightforward, with well packaged items; one report flags collection delays.
Signed items and framing are typically described as well made, authentic-looking and well packaged; one review reports a wrongly signed, poor-quality item.
Customers commonly note prompt replies, regular delivery updates and follow-up emails; one review describes misleading status updates and poor communication.
Most reviewers report a positive overall experience—reliable delivery, careful packaging and helpful staff—while a single detailed review reports a very negative outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered a signed shirt from them and it took them several weeks to get back to me. They told me that the shirt was signed and ready to be collected, but when I went to collect it, they said they still did not have it and would only get back to me later. When I finally did get the shirt, it was badly signed by an unknown person that wasn't the footballer that I wanted, and there wasn't enough time left for me to send it back and get a different one before my son's birthday. I don’t recommend the company at all.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Firma Stella is an online retailer specialising in sports memorabilia and framed collectibles. Consumers typically search reviews to evaluate delivery reliability, packaging, framing quality, customer service and authenticity concerns before buying signed items or framed pieces.