Reviews Analysed
21
We Collect & Analyse Reviews
Fiorelli
Experiences & Reviews
Fiorelli is a UK-based fashion accessories brand primarily known for handbags, purses and small leather goods. The brand sells through its own online store and via third-party retailers and marketplaces. Consumers researching Fiorelli often look for product durability, delivery and return policies, and customer support options when comparing accessories purchases.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
12d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Many reviews describe late or missing orders, unsuccessful returns and replacement/refund problems even when return proof exists.
Share
Weak
23%
💰
Value for money
Several customers report being charged full price for defective or used items and say refunds or acceptable exchanges were denied.
Share
Weak
12%
⚡
User experience
Some shoppers praise the website and ordering process, but others report misleading origin info, extended delivery times and lost orders.
Share
Weak
7%
🔧
Product quality
Frequent reports of defects: broken zips, snapped straps, damaged or apparently used items, though a minority describe good-quality bags.
Share
Weak
13%
📞
Communication
Numerous complaints indicate emails, social messages and calls go unanswered; customers say support channels often fail to respond.
Share
Weak
20%
⭐
Overall experience
Overall impressions in these reviews are largely negative due to unresolved orders, return and support issues, with a few positive experiences.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Fiorelli Handbags - A Must-Have Accessory
"I recently purchased a handbag from Fiorelli and I must say that my experience was exceptional. The website had a wide range of stylish and functional handbags to choose from, making it easy for me to find the perfect one for any occasion. The ordering process was seamless, with clear information about shipping and delivery times provided upfront. My order arrived on time and the packaging was lovely. It showed that they really care about their product presentation. The handbag itself is of high quality, made with great attention to detail. Its spacious interior has plenty of room for all my essentials while still looking chic when worn over my shoulder or carried by its top handles. Overall, I am very pleased with my purchase from Fiorelli. I would highly recommend this brand to anyone in search of stylish yet functional accessories"
Anahi
Collected.reviews
Mar 31, 2022
Featured for: Positive product and delivery experience
So happy!
"I bought a beautiful small backpack from them, and i couldn't be happier. It's excellent quality and was well packaged. Everytime i look at my bag, i..."
Fern Young
Trustpilot
Sep 30, 2025
Featured for: Recent positive quality and packaging praise
Very poor quality
"I order a bag and it arrived quite quickly. The handle snapped off within a month, I emailed and got a replacement which took just over a week. The re..."
Becky
Trustpilot
Sep 30, 2025
Featured for: Repeated breakage; refund requests ignored
Customer service is non existent
"Customer service is non existent! I purchased a bag which broke within 2 months of having it without overuse. I emailed customer service mul..."
Shona
Trustpilot
Sep 30, 2025
Featured for: Customer service unresponsive; product broke
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Al
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company. Don't honour you. Don't send products in time. Don't respond to emails. I'd never shop from them again. First time buyin...
S
Shona
trustpilot.com
Sep 30, 2025
Customer service is non existent
Customer service is non existent! I purchased a bag which broke within 2 months of having it without overuse. I emailed customer service mul...
M
Michelle
trustpilot.com
Sep 30, 2025
Non existent customer service!
Non existent customer service! Bought a bag to take away travelling with me as I would be the out the country for a little while. Bag came damaged so...
A
Anna
trustpilot.com
Sep 30, 2025
Do not order from this company
Do not order from this company. I ordered a bag from them and the zip broke and stitching came apart at the straps the second time I used it. I emaile...
A
Ann Sanderson
trustpilot.com
Sep 30, 2025
Well Florelli have done it again
Well Florelli have done it again, I sent a bag back in August 13th via post office, have proof of posting and time and date they received the bag back...
C
Christoph Mühlbauer
trustpilot.com
Sep 30, 2025
Scam!
Scam! They sent fake Lacoste a...
I
Ilona K
trustpilot.com
Sep 30, 2025
Never again!
Never again will I buy a bag from Fiorelli. Zero support from their side. They sent me a defective model, missing key parts....
M
Marion Middlehurst
trustpilot.com
Sep 30, 2025
Not as good as it used to be
Trying to get a reply from this company is appalling or answering emails. Even head...
m
mary austria
trustpilot.com
Sep 30, 2025
This bag is absolutely terrible the zip…
This bag is absolutely terrible the zip nearly cut my hand and is all wonky c...
N
Natalia
trustpilot.com
Sep 30, 2025
DO NOT RECOMMEND / worst customer service / Order ref - Fiorelli_100190297
If I could give zero stars I would. Order ref: Fiorelli_100190297 I received the bag today and it's clearly been used and returned, therefore a used i...
B
Becky
trustpilot.com
Sep 30, 2025
Very poor quality
I order a bag and it arrived quite quickly. The handle snapped off within a month, I emailed and got a replacement which took just over a week. The re...
F
Fern Young
trustpilot.com
Sep 30, 2025
So happy!
I bought a beautiful small backpack from them, and i couldn't be happier. It's excellent quality and was well packaged. Everytime i look at my bag, i...
A
Angela Guttridge
trustpilot.com
Sep 30, 2025
I ordered shoes back in September 2024.
I ordered shoes back in September 2024. Still not arrived and not refunded me after asking a...
A
Alex Potts
trustpilot.com
Sep 30, 2025
#AVOID# Needs to zero stars
#AVOID# Needs to zero stars. Ordered September 2023. Complained in October and asked for a refund. They said that the item was not longer In stock so...
w
wallter nharaunda
trustpilot.com
Sep 30, 2025
This company doesn't deserve a star
This company doesn't deserve a star. I bought shoes for my wive mid November 2024 and their answer was the parcel is on the way. It shows its still...
K
Katie Pollock
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
AVOID AT ALL COSTS. ZERO STARS. Ordered early December. It is now February a...
M
Martin Burley
trustpilot.com
Sep 30, 2025
Scammers!
Scammers! I ordered a pair of trainers in November, for a Christmas present. Still not here, near the end of February. Like some other reviewers...
M
Mrs N Kettell
trustpilot.com
Sep 30, 2025
DO NOT USE - SCAMMERS
I ordered 2 pairs of shorts. Only once ordering was it made clear that they came from China. Kept chasing, kept getting told it was on the way. Nothin...
S
Shahida
trustpilot.com
Sep 30, 2025
Purchased some bags
Purchased some bags, only used one so far and strap broke. Contacted them within the ye...
S
Sarah
trustpilot.com
Sep 30, 2025
I ordered trainers last summer
I ordered trainers last summer. They keep telling me they are in transit so can...
Conclusion
Reviews show a mix of outcomes: a small number of customers report good-quality, well-packaged handbags and smooth deliveries, while a larger share report defective items, delayed or missing deliveries and unresponsive support. Common product issues cited include broken zips, snapped straps and receiving used or damaged items. Many reviewers describe difficulty obtaining exchanges or refunds and poor responsiveness from customer service. If you are considering a purchase, check the seller channel carefully, confirm the returns policy, keep proof of postage for returns and prefer secure payment methods (for example a credit card) to aid chargebacks if needed.