Reviews show sharp differences in Fiorelli purchases. Some buyers praise the leather finish and tidy stitching on handbags and small bags. Many others report failures such as broken zips, snapped handles, and missing parts. Several customers also say emails went unanswered and refund or return requests stayed unresolved.
Examples from available reviews (Aug 2017 – Mar 2026).
Bought a small backpack; excellent quality and well packaged.
“It's excellent quality”
Repeat customer experienced prompt delivery and helpful customer service.
“very good, prompt delivery”
Express order not delivered and company ignored messages after taking payment.
“I have heard nothing from them”
Bag disintegrated after limited use and company refused responsibility.
“the thing has disintegrated.”
Delivery accounts split. Some reviews mention quick delivery and fast replacements for faulty items. More describe late or missing orders, refunds being refused, and returns rejected when items never arrived or stayed in transit.
Many customers tie defects to poor value. Several reviews describe refunds being refused, with store credit or partial discounts offered instead of reimbursement. A small number also allege counterfeit items, which they point to as the main value issue.
Comments on the in-store and buying experience are few but stand out. Some shoppers describe an enjoyable purchase and well-made items. Others mention abrupt in-store staff, or being pushed to email for help and then getting no reply.
Most reports focus on mechanical problems: broken zips, snapped handles, detached straps, and missing components. Positive comments highlight well-made leather handbags, small purses, and backpacks, along with neat packaging. Multiple defect reports also raise safety and reuse concerns.
Many reviews describe attempts to contact the company with no response. Customers mention ignored emails, calls not returned, missing return confirmations, and being asked for proof without a resolution. A few reviews report responsive support, but silence is the more common theme.
Ratings split between orders that ended with replacements or praise and complaints that ended without a refund. Some customers report quick replacements and good service. Many more describe drawn-out disputes, missing items, and ongoing non-response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Rude and abrupt in-store staff made the shopping experience unpleasant.
“No smiles.. just a miserable and bad experience.”
Deaf customer relies on email but received no response about faulty bag.
“No customer service whatsoever.”
Fiorelli bags are described as stylish leather and longer lasting.
“Fiorelli bags are made of very good quality leather.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fiorelli is a fashion accessories brand selling handbags, purses, wallets, backpacks, and small leather goods. It sells through its online store and via physical retail stockists. The range includes shoulder bags, crossbody bags, satchels, and coin purses in leather and synthetic materials. Listings often note bag dimensions, strap options, and internal compartments for organisation.