Reviews show a mix of outcomes: a small number of customers report good-quality, well-packaged handbags and smooth deliveries, while a larger share report defective items, delayed or missing deliveries and unresponsive support. Common product issues cited include broken zips, snapped straps and receiving used or damaged items. Many reviewers describe difficulty obtaining exchanges or refunds and poor responsiveness from customer service. If you are considering a purchase, check the seller channel carefully, confirm the returns policy, keep proof of postage for returns and prefer secure payment methods (for example a credit card) to aid chargebacks if needed.
Examples from available reviews (Aug 2017 – Feb 2026).
Handbag arrived on time and is high quality and stylish.
“The handbag itself is of high quality, made with great attention to detail.”
Bought a small backpack; excellent quality and well packaged.
“It's excellent quality”
Handles snapped on both original and replacement bags; refund requests ignored.
“The replacement also snapped within a month”
Bag broke within two months and customer service did not respond.
“Customer service is non existent!”
Many reviews describe late or missing orders, unsuccessful returns and replacement/refund problems even when return proof exists.
Several customers report being charged full price for defective or used items and say refunds or acceptable exchanges were denied.
Some shoppers praise the website and ordering process, but others report misleading origin info, extended delivery times and lost orders.
Frequent reports of defects: broken zips, snapped straps, damaged or apparently used items, though a minority describe good-quality bags.
Numerous complaints indicate emails, social messages and calls go unanswered; customers say support channels often fail to respond.
Overall impressions in these reviews are largely negative due to unresolved orders, return and support issues, with a few positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Rude and abrupt in-store staff made the shopping experience unpleasant.
“No smiles.. just a miserable and bad experience.”
Deaf customer relies on email but received no response about faulty bag.
“No customer service whatsoever.”
Fiorelli bags are described as stylish leather and longer lasting.
“Fiorelli bags are made of very good quality leather.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fiorelli is a UK-based fashion accessories brand primarily known for handbags, purses and small leather goods. The brand sells through its own online store and via third-party retailers and marketplaces. Consumers researching Fiorelli often look for product durability, delivery and return policies, and customer support options when comparing accessories purchases.