Reviews Analysed
20
We Collect & Analyse Reviews
Feelunique
Experiences & Reviews
Feelunique is an online beauty retailer selling cosmetics, skincare, haircare and fragrances to customers in the UK and internationally. It operates an e-commerce website with branded products, promotions and customer accounts, and offers standard services such as online ordering, delivery and returns. Consumers searching for reviews often look for information on shipping, refunds, product authenticity and customer support policies.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Frequent reports of late or cancelled orders, missing parcels and stock errors; many customers describe unresolved refund or replacement cases.
Share
Weak
31%
💰
Value for money
A small number of reviews cite price rises and refund shortfalls; instances of inadequate compensation were reported alongside routine purchases.
Share
Mixed
5%
⚡
User experience
Reviews rarely mention website or app usability; customers focus on order fulfilment, delivery and after‑sales support rather than site experience.
Share
Mixed
0%
🔧
Product quality
Several reports of damaged, leaking or incorrect items on arrival and one allegation of an apparently non‑genuine product; sample size is limited.
Share
Mixed
7%
📞
Communication
Many customers report slow, generic or missing replies from customer service and some describe responses perceived as unhelpful or accusatory.
Share
Weak
24%
⭐
Overall experience
Most reviewers describe negative overall experiences driven by delivery failures, missing or damaged goods and disputed refunds; a minority report no issues.
Share
Weak
34%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Purchased 1 item and received an intact empty box!
"Purchased an item from feelunique, first and only time as all i received was an empty box delivered by Evri! This box is in perfect condition without..."
Simon T
Trustpilot
Sep 30, 2025
Featured for: empty intact box, no follow‑up
Placed an order in time for Christmas
"Placed an order in time for Christmas. They sent my order via Evri in 2 parcels. I received 1 parcel but not the other. Sephora/Feelunique repeatedly..."
tracey brotherton
Trustpilot
Sep 30, 2025
Featured for: incorrect refund, prolonged chase
Terrible company
"I have used feel unique for many years and have used the goldwell rich repair masque for a long time So I am aware of the colour and texture of the tr..."
Mrs rosanna willis
Trustpilot
Sep 30, 2025
Featured for: alleged fake product and returns
Never had a problem with them
"..."
Monika Faulkner
Trustpilot
Sep 30, 2025
Featured for: long‑term positive customer report
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
Z
Zara
trustpilot.com
Sep 30, 2025
I am very disappointed with my recent purchase
I am very disappointed with my recent Sephora UK order. I received completely the wrong items, even though I paid for specific products. I provided cl...
t
tracey brotherton
trustpilot.com
Sep 30, 2025
Placed an order in time for Christmas
Placed an order in time for Christmas. They sent my order via Evri in 2 parcels. I received 1 parcel but not the other. Sephora/Feelunique repeatedly...
A
Antoinette Murphy
trustpilot.com
Sep 30, 2025
I had placed an order of £106
I had placed an order of £106. Received an email stating that the order had been dispatched. 24 hours later came a 2nd email stating that in fact they...
M
Markus
trustpilot.com
Sep 30, 2025
Great to cancel my order
Great to cancel my order on the 20th of December! This company is a total waste...
R
Rowena Bach
trustpilot.com
Sep 30, 2025
Order cancelled.
Ordered products with them, they were late delivering them and THEN I get a message to say that it's out of stock and am being refunded. I was relying...
M
Monika Faulkner
trustpilot.com
Sep 30, 2025
Never had a problem with them
...
M
Mrs rosanna willis
trustpilot.com
Sep 30, 2025
Terrible company
I have used feel unique for many years and have used the goldwell rich repair masque for a long time So I am aware of the colour and texture of the tr...
S
Simon T
trustpilot.com
Sep 30, 2025
Purchased 1 item and received an intact empty box!
Purchased an item from feelunique, first and only time as all i received was an empty box delivered by Evri! This box is in perfect condition without...
R
Rebecca Miller
trustpilot.com
Sep 30, 2025
fantasticfantasticfantasticfantasticfant…
fantasticfantasticfantastic...
E
Emma
trustpilot.com
Sep 30, 2025
Don’t order from this site
Firstly got sent the wrong product cheaper than the one I bought in the first place wasn’t told about this or anything about it be...
M
MrsGrey
trustpilot.com
Sep 30, 2025
Shocking
Was a big fan and shopped a lot from the website. Unfortunately the customer service was awful and stopped me from ordering from them anymore. I recei...
Y
YAW FOSU
trustpilot.com
Sep 30, 2025
I made an order about 3 weeks ago but…
I made an order about 3 week...
R
RPB Trading
trustpilot.com
Sep 30, 2025
Used to have loads of bargains but…
Used to have loads of bargains but since my last visit a year or two ago prices on fragrance have seeming...
S
Sara
trustpilot.com
Sep 30, 2025
Order dissappeared
No update since February 27th. Sin...
P
Pol
trustpilot.com
Sep 30, 2025
Missing item from order - no customer service
I have attempted several times to report an item missing from my recent order. The order came on the 12th of February and I reported the item missing...
C
Charlotte
trustpilot.com
Sep 30, 2025
Did an order over 100€ and after 2…
Did an order over 100€ and after 2 weeks it still hasn’t arrive...
E
Eve Brennan
trustpilot.com
Sep 30, 2025
It was my first time ordering from feel…
It was my first time ordering from feel unique. I bought a pallette that cost €80 which arrived with portions of the eyeshadow smashed. I took a pictu...
k
kim trussell
trustpilot.com
Sep 30, 2025
I ordered an item on the 18th Feb
I ordered an item on the 18th Feb. I have never received the item. I contacted feel unique and Sephora as apparently feel unique is closing down and...
M
Mai HOANG
trustpilot.com
Sep 30, 2025
Very bad experience
Very bad experience. I returned the products with proofs that they received it at local hub. 2 weeks later still no sign of life from them. I contacte...
�
Екатерина Скосарь
trustpilot.com
Sep 30, 2025
I placed an order on December 29th and…
I placed an order on December 29th and still have not received my order FN77427204. I contacted support many times, and as a result I received a lette...
Conclusion
Reviews in this sample mainly report problems with order fulfilment: late or cancelled deliveries, missing parcels and delayed or incomplete refunds. Multiple customers describe poor follow‑up from customer service, including generic replies or no further response after evidence was provided. There are recurring reports of damaged or incorrect items on arrival and at least one claim of an apparent non‑genuine product. A small number of reviewers report positive, trouble‑free experiences. If you plan to shop, check delivery timelines and the returns/refund policy, keep proof of delivery and consider payment protection (for example PayPal or card chargeback) to assist in disputes.