Reviews often describe fulfilment problems, including cancelled orders, lost parcels, and refunds that arrive late or are wrong. Many customers say items turned up damaged, used, or seemingly not genuine. A smaller group reports dependable, fast delivery and cases where a senior agent fixed the issue. Overall, reviews split sharply between happy and unhappy shoppers.
Examples from available reviews (Aug 2016 – Mar 2026).
Order partly lost and refund amounts were incorrect and delayed.
“Refund was for £63. Was sent £18.”
Received an intact empty box and customer service ignored evidence.
“all i received was an empty box delivered by Evri!”
Damaged toner received and customer service accused the reviewer of faking it.
“She accused me of faking it and she would never get me a replacement nor a refund.”
Consistently fast and reliable shipping to Germany for several orders.
“they've always been fast and reliable.”
Reviews repeatedly mention late deliveries, cancelled orders, and parcels that never show up. Several describe tracking that stops updating and couriers losing packages. Some reviewers say refunds were delayed, only partly paid, or refused after items went missing or were returned.
Some customers mention steep price rises on fragrances and surprise shipping fees. Others say prices beat high-street retailers. Value comments appear less often than delivery and product complaints.
Some reviewers describe straightforward orders, on-time delivery, and packaging that arrives intact. Many more mention repeated follow-ups, long waits, and order issues that never get sorted. Overall, reviews show a strong split between smooth purchases and ongoing service friction.
Several reviews say products arrived damaged, smashed, leaking, or soaking wet. Some describe items that look used or not genuine. Reviewers often blame weak packaging for the damage.
Many customers describe customer service as slow to respond, automated, or hard to reach. Some say staff were rude or accused them of lying when they raised faults. A small number report a senior agent stepped in and resolved the problem.
Most reviews point to fulfilment and returns breakdowns that lead to poor outcomes. Product condition and communication issues often add to the frustration. A smaller set of positive experiences stands in clear contrast.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Sitejabber (20) · Reviewcentre (10) · Quotes shortened · As of: March 2026
Order delayed and customer service was unhelpful and rude.
“They are NO HELP AT ALL!!!”
Received apparently defective or spurious skincare and poor resolution.
“one of the products that I received was absolutely spurious or defective.”
Returned entire order but company claims only the free gift returned.
“they claim we returned only the free gift that came with our order.”
Service is slow and preferred courier fails to deliver on time.
“Disgusting 🤢 service and their preferred courier company”
Parcel delivered to wrong area and company blames the customer.
“They said I put the address in incorrectly but I put in my postcode”
Was charged shipping despite advertised free shipping and received no response.
“I was charged $20 for shipping”
Paid for perfume then told it was out of stock days later.
“I got an email to say it was out of stock.”
Senior customer service resolved the issue and reviewer is appreciative.
“a senior member of customer service sorted our issue”
Parcel arrived soaking wet and compensation offered was inadequate.
“Our parcel arrived soaking wet”
Order delayed and customer service provided no useful update or timeline.
“no rough idea of how long it can take never again!”
Order not delivered, tracking shows no delivery and customer service unresponsive.
“Order not delivered from 2 weeks ago.”
Products arrived on time with excellent packaging; no complaints.
“My products came on time and the packaging was so great.”
Item never received; courier reportedly lost it and customer service poor.
“Avoid avoid! never received item as apparently lost by Hermes”
Consistently fast and reliable shipping to Germany for several orders.
“they've always been fast and reliable.”
Hasn't received paid aftershave and accuses the company of scamming.
“Still waiting for aftershave bought from this SCAM site”
Order missing one bottle and customer support gave no clear refund resolution.
“I have just gotten my order but it is missing another bottle.”
Customer service was rude, confusing returns policy, and live chat disconnected.
“Disgusting customer service.”
Premium next‑day delivery failed and courier unreliability left order undelivered.
“NEVER USE NEXT DAY DELIVERY as it will never happen!”
Deliveries consistently slow and customer service unresponsive over 48 hours.
“Awful. Don't expect anything you order to arrive in under 2 weeks.”
Received a seemingly fake, damaged Chanel body lotion product.
“this is not genuine.”
Received incorrect products and customer service refused replacement after 28 days.
“it was evident that it was 2 shampoo, not 1 of each”
Parcel never arrived and company claimed delivery without providing proof.
“my package has been delivered however unable to provide any proof of delivery.”
Previously a loyal customer who purchased many products from Feelunique.
“I used to be a loyal customer with Feelunique and purchased many products.”
Order didn't arrive on time and customer service was difficult but refunded.
“I eventually got through to their online chat box.”
Received wrong item and Feelunique blamed supplier while ignoring refund requests.
“Feelunique replies asking me to speak to Beauty Bridge.”
Product met expectations and was good value compared to high street.
“Good price compared to the high Street shops.”
Customer felt let down by Feelunique for the first time.
“First time I've been let down by Feel Unique”
Click-and-collect order not ready, chatbot unhelpful and voucher omitted.
“it was like speaking to a robot, who kept repeating.”
Customer service failed to help and the promotion code was not honoured.
“Customer service didn't help me when I had a problem placing my order.”
Paid for next‑day delivery but parcel delayed and customer service was unhelpful.
“I had to constantly chase and hound them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feelunique is an online beauty retailer that sells cosmetics, skincare, haircare, and fragrances. The site lists branded products and seasonal promotions for individual shoppers. Customers can open an account, place orders online, and track delivery through web channels. The company shares returns details and offers support via online chat and email.