Reviews in this sample mainly report problems with order fulfilment: late or cancelled deliveries, missing parcels and delayed or incomplete refunds. Multiple customers describe poor follow‑up from customer service, including generic replies or no further response after evidence was provided. There are recurring reports of damaged or incorrect items on arrival and at least one claim of an apparent non‑genuine product. A small number of reviewers report positive, trouble‑free experiences. If you plan to shop, check delivery timelines and the returns/refund policy, keep proof of delivery and consider payment protection (for example PayPal or card chargeback) to assist in disputes.
Examples from available reviews (Aug 2016 – Feb 2026).
Received an intact empty box and customer service ignored evidence.
“all i received was an empty box delivered by Evri!”
Order partly lost and refund amounts were incorrect and delayed.
“Refund was for £63. Was sent £18.”
Product appeared not genuine and returns process was burdensome.
“this product was not the genuine treatment”
Customer reports never having any problems with them.
“Never had a problem with them”
Frequent reports of late or cancelled orders, missing parcels and stock errors; many customers describe unresolved refund or replacement cases.
A small number of reviews cite price rises and refund shortfalls; instances of inadequate compensation were reported alongside routine purchases.
Reviews rarely mention website or app usability; customers focus on order fulfilment, delivery and after‑sales support rather than site experience.
Several reports of damaged, leaking or incorrect items on arrival and one allegation of an apparently non‑genuine product; sample size is limited.
Many customers report slow, generic or missing replies from customer service and some describe responses perceived as unhelpful or accusatory.
Most reviewers describe negative overall experiences driven by delivery failures, missing or damaged goods and disputed refunds; a minority report no issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Sitejabber (20) · Reviewcentre (10) · Quotes shortened · As of: February 2026
Order delayed and customer service was unhelpful and rude.
“They are NO HELP AT ALL!!!”
Received apparently defective or spurious skincare and poor resolution.
“one of the products that I received was absolutely spurious or defective.”
Returned entire order but company claims only the free gift returned.
“they claim we returned only the free gift that came with our order.”
Service is slow and preferred courier fails to deliver on time.
“Disgusting 🤢 service and their preferred courier company”
Parcel delivered to wrong area and company blames the customer.
“They said I put the address in incorrectly but I put in my postcode”
Was charged shipping despite advertised free shipping and received no response.
“I was charged $20 for shipping”
Paid for perfume then told it was out of stock days later.
“I got an email to say it was out of stock.”
Senior customer service resolved the issue and reviewer is appreciative.
“a senior member of customer service sorted our issue”
Parcel arrived soaking wet and compensation offered was inadequate.
“Our parcel arrived soaking wet”
Order delayed and customer service provided no useful update or timeline.
“no rough idea of how long it can take never again!”
Order not delivered, tracking shows no delivery and customer service unresponsive.
“Order not delivered from 2 weeks ago.”
Products arrived on time with excellent packaging; no complaints.
“My products came on time and the packaging was so great.”
Item never received; courier reportedly lost it and customer service poor.
“Avoid avoid! never received item as apparently lost by Hermes”
Consistently fast and reliable shipping to Germany for several orders.
“they've always been fast and reliable.”
Hasn't received paid aftershave and accuses the company of scamming.
“Still waiting for aftershave bought from this SCAM site”
Order missing one bottle and customer support gave no clear refund resolution.
“I have just gotten my order but it is missing another bottle.”
Customer service was rude, confusing returns policy, and live chat disconnected.
“Disgusting customer service.”
Premium next‑day delivery failed and courier unreliability left order undelivered.
“NEVER USE NEXT DAY DELIVERY as it will never happen!”
Deliveries consistently slow and customer service unresponsive over 48 hours.
“Awful. Don't expect anything you order to arrive in under 2 weeks.”
Received a seemingly fake, damaged Chanel body lotion product.
“this is not genuine.”
Received incorrect products and customer service refused replacement after 28 days.
“it was evident that it was 2 shampoo, not 1 of each”
Parcel never arrived and company claimed delivery without providing proof.
“my package has been delivered however unable to provide any proof of delivery.”
Previously a loyal customer who purchased many products from Feelunique.
“I used to be a loyal customer with Feelunique and purchased many products.”
Order didn't arrive on time and customer service was difficult but refunded.
“I eventually got through to their online chat box.”
Received wrong item and Feelunique blamed supplier while ignoring refund requests.
“Feelunique replies asking me to speak to Beauty Bridge.”
Product met expectations and was good value compared to high street.
“Good price compared to the high Street shops.”
Customer felt let down by Feelunique for the first time.
“First time I've been let down by Feel Unique”
Click-and-collect order not ready, chatbot unhelpful and voucher omitted.
“it was like speaking to a robot, who kept repeating.”
Customer service failed to help and the promotion code was not honoured.
“Customer service didn't help me when I had a problem placing my order.”
Paid for next‑day delivery but parcel delayed and customer service was unhelpful.
“I had to constantly chase and hound them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feelunique is an online beauty retailer selling cosmetics, skincare, haircare and fragrances to customers in the UK and internationally. It operates an e-commerce website with branded products, promotions and customer accounts, and offers standard services such as online ordering, delivery and returns. Consumers searching for reviews often look for information on shipping, refunds, product authenticity and customer support policies.