Many reviewers praise fast fulfilment, helpful support, and competitive prices on contact lenses and glasses. A large number also point to steady product quality and a smooth re-order process. Other reviews describe late or missing deliveries, refunds that never arrived, and billing issues. Several customers report damaged or wrong items, followed by poor problem handling.
Examples from available reviews (Aug 2022 – Mar 2026).
Received exact product at great price with next-day delivery.
“Great service, my exact product, great price and delivered so promptly, the next day. Fantastic.”
Customer service (Santosh) went the extra mile to resolve issues.
“The customer service is amazing”
Courier failed delivery and refund still pending after months with poor communication.
“still waiting on a refund Sept 9th!”
Received disintegrating lenses that caused swelling and required antibiotics.
“the first 2 disintegrated when I was getting them out the packet.”
Multiple reviews mention quick processing and fast dispatch. Another group describes parcels arriving late, going missing, or being delivered to the wrong place, with uneven handling by carriers. In these reviews, delivery problems often appear alongside account issues that were not fixed.
Many reviewers say prices are competitive and the lenses and frames offer good value. A smaller number claim they were overcharged, charged more than once, or received fewer items than they ordered. These billing complaints often come with requests for refunds or credits.
Several customers say the site is easy to use, re-ordering is quick, and items arrive well packaged. A few reviews mention accessibility or quantity frustrations, such as having to buy multiples when only one box is needed. One or two reviewers note small dislikes about the freebies included.
A strong set of reviews highlights consistent lens quality, well-made frames, and dependable performance. Several reviews report major problems, including lenses arriving damaged or breaking apart, the wrong colours, and photochromic lenses that did not work well. These faults often led to complaints about returns and refunds.
Many customers describe clear order updates and responsive support agents. Others report weak replies, slow refunds, another customer’s details being shared, and billing disputes left unsettled. In negative reviews, these communication problems often remain unresolved.
Reviews split between long-term happy customers who describe reliable orders and a set of serious complaints about delivery, product faults, and billing. The same themes draw both strong praise and strong criticism, especially service and communication. Overall, many report consistently good experiences, while a distinct group reports major problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Amazing service, great prices, and a product they love.
“amazing service, great prices and super product we all love it !”
Item posted in designated place at expected time.
“The item was posted in a designated place annotated online. It was also at a time I expected it to be posted.”
Customer service (Santosh) went the extra mile to resolve issues.
“The customer service is amazing”
Amazing service and super-fast delivery praised.
“Amazing service and super fast delivery keep up the good work 👏”
Easy ordering, immediate acknowledgement and great delivery communication.
“Great communication regards to delivery day time (in which case is next day)”
Good choice and delivery, but forced to buy two boxes despite sight in one eye.
“I only have sight in one eye.”
Uses daily contact lenses from the site and expresses thanks.
“I am using the daily contact lenses by your site for tears now. Thank you”
Easy ordering and super-fast delivery.
“Easy to order and delivery was super fast”
Received exact product at great price with next-day delivery.
“Great service, my exact product, great price and delivered so promptly, the next day. Fantastic.”
Competitive prices with fast next-day delivery and easy ordering.
“Competitive prices and fast next day delivery. Easy ordering experience.”
Problem was resolved quickly; praises customer service.
“they sorted it out very quickly”
Efficient and rapid service; reviewer recommends the company.
“Efficient, rapid.”
Quick, well-packed service; reviewer highly recommends the company.
“well packed as usual”
Amazing service and value; next-day delivery and promotional treats.
“delivered the next day.”
Next-day delivery promise missed and no satisfactory resolution provided.
“I ordered my lenses just after 8am over 48 hours ago, yet I’m still waiting”
Long-term buyer praises quality, affordability and speedy dispatch.
“great quality,very affordable,speedy dispatch/delivery 10/10 👍👍”
Very speedy response, but dislikes free sweets preferring pens.
“Very speedy response BUT I hate the sweets that come with it”
Best value contacts, fast delivery and excellent, responsive service via WhatsApp.
“super responsive to any questions I have via WhatsApp!”
Ordered in evening and received next-day delivery; great service.
“Ordered contacts about 5 pm delivered next day great service as usual”
Order was processed quickly and delivered next day by Evri.
“Delivered next day, on time, by Evri.”
Delivery was very slow and late.
“Very slow and late delivery”
Customer service shared another customer's confidential details and was unhelpful.
“they shared details of another customer: name and address which is confidential info”
Praises product quality and good pricing, wouldn't buy elsewhere.
“genuinely the best quality and pricing on the current market.”
Praises excellent quality and delivery, recommends to others.
“Excellent Quality. Excellent delivery 10/10.”
Long-term customer praises friendly, efficient customer service despite delivery error.
“I have been ordering from Feel Good Contact Lenses for over 20 yrs.”
Package was delivered to their door this time.
“Delivered to my door this time”
Quick delivery and easy re-ordering via the website.
“very quick delivery. easy to order using re-ordering button.”
Good spectacle frames at a good price with quick delivery.
“Good spectacle frames at a very good price. Quickly delivered thanks”
Has used Feel Good for ages and finds them faultless.
“hahe used feelgood for ages faultless”
Ordered Saturday and received glasses Sunday; excellent service and communication.
“Great communication and the glasses were superb.”
Offers a good price with speedy delivery.
“Good price. Speedy delivery.”
Consistently excellent service with next-day delivery and freebies.
“Consistent excellent service.”
Orders arrive quickly, safely packaged; website is easy to navigate.
“Website easy to navigate.”
Products and delivery are always consistent.
“Always consistant with products and delivery..”
Promised next-day delivery was fulfilled at competitive pricing.
“arrived the next day.”
Wide choice and extra quick delivery impressed reviewer.
“Fab choice and extra quick delivery very impressed”
Good prices, in-stock lenses and next-day delivery; efficient.
“Lenses in stock and delivered the next day.”
Consistently fantastic customer service and prompt delivery.
“Always fantastic customer service and prompt delivery”
Great, very quick service and good glasses; would use again.
“Great service ,very quick ,great glasses would use again”
Regular user praises refund updates and next-day delivery after order errors.
“I had emails & messages updating me on my status of refunds”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feel Good Contacts is a UK online retailer that sells contact lenses, glasses frames, and lens-care products. The website shows product specs, lens settings, and frame measurements to help shoppers choose. Customers order through the site and add prescription details when needed. The company delivers within the UK and offers customer support for order questions, returns, and aftercare.