Many reviewers praise fast fulfilment, helpful support, and competitive prices on contact lenses and glasses. A large number also point to steady product quality and a smooth re-order process. Other reviews describe late or missing deliveries, refunds that never arrived, and billing issues. Several customers report damaged or wrong items, followed by poor problem handling.
Examples from available reviews (Aug 2022 – Mar 2026).
Received exact product at great price with next-day delivery.
“Great service, my exact product, great price and delivered so promptly, the next day. Fantastic.”
Customer service (Santosh) went the extra mile to resolve issues.
“The customer service is amazing”
Courier failed delivery and refund still pending after months with poor communication.
“still waiting on a refund Sept 9th!”
Received disintegrating lenses that caused swelling and required antibiotics.
“the first 2 disintegrated when I was getting them out the packet.”
Multiple reviews mention quick processing and fast dispatch. Another group describes parcels arriving late, going missing, or being delivered to the wrong place, with uneven handling by carriers. In these reviews, delivery problems often appear alongside account issues that were not fixed.
Many reviewers say prices are competitive and the lenses and frames offer good value. A smaller number claim they were overcharged, charged more than once, or received fewer items than they ordered. These billing complaints often come with requests for refunds or credits.
Several customers say the site is easy to use, re-ordering is quick, and items arrive well packaged. A few reviews mention accessibility or quantity frustrations, such as having to buy multiples when only one box is needed. One or two reviewers note small dislikes about the freebies included.
A strong set of reviews highlights consistent lens quality, well-made frames, and dependable performance. Several reviews report major problems, including lenses arriving damaged or breaking apart, the wrong colours, and photochromic lenses that did not work well. These faults often led to complaints about returns and refunds.
Many customers describe clear order updates and responsive support agents. Others report weak replies, slow refunds, another customer’s details being shared, and billing disputes left unsettled. In negative reviews, these communication problems often remain unresolved.
Reviews split between long-term happy customers who describe reliable orders and a set of serious complaints about delivery, product faults, and billing. The same themes draw both strong praise and strong criticism, especially service and communication. Overall, many report consistently good experiences, while a distinct group reports major problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Impressed by craftsmanship, professional staff and good value frames.
“the craftsmanship is amazing and the people making the glasses are incredibly professional”
Great lenses, extremely fast delivery and good price.
“Great company great lenses extremely fast delivery and great price”
Courier failed delivery and refund still pending after months with poor communication.
“still waiting on a refund Sept 9th!”
Praises super-fast delivery and professional website, puzzled by negatives.
“Super fast delivery.”
Received incorrectly coloured frame and no useful resolution was offered.
“the picture on the website was incorrect”
Photochromic lenses did not darken as expected and returns policy was problematic.
“They do not darken much”
About a third of lenses were damaged and staff response was unhelpful.
“about a 3rd of the contact lenses were damaged”
Charged three times and customer service did not resolve refund issues satisfactorily.
“Charged me 3 times for a parcel.”
Poor response to quality issue led reviewer to stop buying from them.
“No response.”
Claimed delivery but reviewer never received parcel and lost money.
“They said they delivered but I never received”
One lens was faulty and irritated my eye; refund inadequate.
“One of the lances was faulty, uncomfortable in the eye”
Received disintegrating lenses that caused swelling and required antibiotics.
“the first 2 disintegrated when I was getting them out the packet.”
Received incorrect lenses and customer service gave jargon and false assertions.
“nothing but lies coming out from the other end.”
Warns that card details lead to repeated unauthorized charges.
“You will be charged over and over again.”
Scammed using store credit; customer service refused refund and overcharged.
“I was scammed on my order when using store credit”
Lenses dried, stuck to eyes after an hour, impairing vision.
“after an hour, they were dry and sticking to my eyes, affecting my vision.”
Delivery was late despite promises, forcing purchase elsewhere at extra cost.
“i am still awaiting delivery.”
Order shipped via different carrier than advertised and cancellation refused.
“They don't, they used Fastway (extremely unreliable)”
Prices vary and company may send fewer contact lenses than ordered.
“or they will send you less contact lenses.”
I recently purchased contact lenses from Feel Good Contacts and I must say, my experience was great! The website was very easy to navigate and the ordering process was a breeze. They offer a wide variety of big-name brands for all types of prescriptions - toric, multifocal, zero prescription etc.
The prices were also amazing compared to what I usually pay at other stores locally. Not only that, they delivered my order next day without any issues!
What impressed me the most about Feel Good Contacts is their customer support. When placing my order, I had a few questions regarding which brand would be best suited for me; their online chat representative answered all of them promptly and professionally.
Overall, I am very satisfied with my purchase from Feel Good Contacts and highly recommend them to anyone looking for quality products at reasonable prices along with exceptional customer service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feel Good Contacts is a UK online retailer that sells contact lenses, glasses frames, and lens-care products. The website shows product specs, lens settings, and frame measurements to help shoppers choose. Customers order through the site and add prescription details when needed. The company delivers within the UK and offers customer support for order questions, returns, and aftercare.