Reviews consistently highlight fast delivery and repeat custom: many customers report next‑day arrival and reliable fulfilment. Customer support is described as responsive, both via online chat and by phone, with one reviewer noting helpful handling of a delivery incident. Pricing and value recur as reasons for choosing the retailer, and multiple reviewers mention consistent product quality for lenses and frames. Practical takeaways for shoppers: confirm courier options, keep prescriptions ready and use the reorder features to simplify repeat purchases.
Examples from available reviews (Aug 2022 – Feb 2026).
Fast delivery, low prices and helpful customer service impressed me.
“What impressed me the most about Feel Good Contacts is their customer support.”
Praises product quality and good pricing, wouldn't buy elsewhere.
“genuinely the best quality and pricing on the current market.”
Long-term customer praises friendly, efficient customer service despite delivery error.
“I have been ordering from Feel Good Contact Lenses for over 20 yrs.”
Quick delivery and easy re-ordering via the website.
“very quick delivery. easy to order using re-ordering button.”
Reviewers frequently report fast, next‑day delivery and overall reliability; a single delivery routing issue was described but staff remained helpful.
Multiple reviews explicitly mention competitive pricing and perceived good value for lenses and frames compared with local options.
Customers note an easy-to-navigate website, a convenient reorder button and straightforward ordering; some users still prefer phone ordering.
Reviews describe consistent quality for lenses and frames, with several customers praising craftsmanship and lens performance.
Several reviewers highlight responsive support via online chat or phone and clear emails about orders or refunds.
Overall feedback is positive: many reviewers are repeat customers who recommend the company and report dependable service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Impressed by craftsmanship, professional staff and good value frames.
“the craftsmanship is amazing and the people making the glasses are incredibly professional”
Great lenses, extremely fast delivery and good price.
“Great company great lenses extremely fast delivery and great price”
Courier failed delivery and refund still pending after months with poor communication.
“still waiting on a refund Sept 9th!”
Praises super-fast delivery and professional website, puzzled by negatives.
“Super fast delivery.”
Received incorrectly coloured frame and no useful resolution was offered.
“the picture on the website was incorrect”
Photochromic lenses did not darken as expected and returns policy was problematic.
“They do not darken much”
About a third of lenses were damaged and staff response was unhelpful.
“about a 3rd of the contact lenses were damaged”
Charged three times and customer service did not resolve refund issues satisfactorily.
“Charged me 3 times for a parcel.”
Poor response to quality issue led reviewer to stop buying from them.
“No response.”
Claimed delivery but reviewer never received parcel and lost money.
“They said they delivered but I never received”
One lens was faulty and irritated my eye; refund inadequate.
“One of the lances was faulty, uncomfortable in the eye”
Received disintegrating lenses that caused swelling and required antibiotics.
“the first 2 disintegrated when I was getting them out the packet.”
Received incorrect lenses and customer service gave jargon and false assertions.
“nothing but lies coming out from the other end.”
Warns that card details lead to repeated unauthorized charges.
“You will be charged over and over again.”
Scammed using store credit; customer service refused refund and overcharged.
“I was scammed on my order when using store credit”
Lenses dried, stuck to eyes after an hour, impairing vision.
“after an hour, they were dry and sticking to my eyes, affecting my vision.”
Delivery was late despite promises, forcing purchase elsewhere at extra cost.
“i am still awaiting delivery.”
Order shipped via different carrier than advertised and cancellation refused.
“They don't, they used Fastway (extremely unreliable)”
Prices vary and company may send fewer contact lenses than ordered.
“or they will send you less contact lenses.”
I recently purchased contact lenses from Feel Good Contacts and I must say, my experience was great! The website was very easy to navigate and the ordering process was a breeze. They offer a wide variety of big-name brands for all types of prescriptions - toric, multifocal, zero prescription etc.
The prices were also amazing compared to what I usually pay at other stores locally. Not only that, they delivered my order next day without any issues!
What impressed me the most about Feel Good Contacts is their customer support. When placing my order, I had a few questions regarding which brand would be best suited for me; their online chat representative answered all of them promptly and professionally.
Overall, I am very satisfied with my purchase from Feel Good Contacts and highly recommend them to anyone looking for quality products at reasonable prices along with exceptional customer service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feel Good Contacts is an online retailer of contact lenses and spectacle frames that serves retail consumers. The site typically lists prescription and non-prescription lens options and provides online ordering and delivery choices. People researching the company commonly look for stock availability, delivery speed, pricing and customer support information.