Reviews show a split experience: many customers praise quick delivery, helpful agents and strong value, while a distinct group report delivery failures or faulty frames. Positive examples include next-day delivery and easy exchanges; negative examples include undelivered parcels and dismissive responses to complaints. If you are considering a purchase, check available shipping options and expected delivery windows, and confirm the returns/exchange policy in advance. For price-sensitive shoppers, virtual try-on and price-match features have led to notable savings for some customers, but weigh that against reports of inconsistent fulfilment and occasional quality-control problems.
Examples from available reviews (Dec 2022 – Feb 2026).
Defective glasses delivered and customer service was dismissive and unhelpful.
“two arrived with major defects”
Package delayed by FedEx and customer service ignored email enquiries.
“Horrible customer service experience”
Customer service was quick and informative; glasses arrived promptly.
“Customer service is excellent.”
Saved over CAD 200 using virtual try-on and enjoyed great value.
“SAVE over 200$ for a pair of Prada glasses!!!”
Mostly positive reports of helpful, responsive customer service and easy exchanges; a minority describe dismissive or unresponsive interactions.
Many reviewers cite clear savings, price-match and competitive pricing; a few note that lower prices can come with trade-offs such as delays.
Several customers find the online journey straightforward, with virtual try-on and clear instructions; the sample for UX comments is small.
Most buyers report satisfactory, authentic frames, but multiple reports describe faulty or crooked frames arriving and quality-control issues.
Many reviews praise clear delivery updates and quick shipping; a substantial minority report missing parcels, long delays or poor tracking support.
A majority describe positive purchases and repeat business; a noticeable minority report non-delivery, defects or unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item delivered as ordered and expedited delivery was on time.
“Item delivered as per order and the delivery time (expedited) was on time”
Received glasses with incorrect prescription and refund return costs were prohibitive.
“the prescription was wrong.”
Customer service responded immediately and made reviewer feel valued.
“Fantastic customer service had query that was answered immediately”
Been waiting long past the promised delivery timeframe.
“I have been waiting from the 28th of January and i’m still waiting 😒.”
Glasses arrived in perfect condition with excellent lenses and prompt shipping.
“Glasses came as expected in perfect condition.”
Received helpful responses, regular updates, and accurate prescription glasses within two weeks.
“The quality of the glasses is really great”
Authentic designer glasses arrived brand new with case and papers.
“they are legit. Brand new authentic with case, papers and cleaning cloth.”
Order delivered to wrong person and customer service only sent automated replies.
“My order was delivered by FedEx to the wrong person”
Reviewer loves their glasses and received them quickly.
“I love mi glasses”
Perfect glasses and prescription, well packaged and dispatched quickly.
“Perfect! Couldn’t fault the glasses or prescription at all!”
Fast shipping and great service; would order again.
“Fast shipping and great service would definitely order again.”
Company corrected a customer error free of charge with excellent service.
“F/E rectified MY MISTAKE free of charge.”
Long delivery delays and poor phone support left reviewer very unhappy.
“My experience of this business is, so far, appalling.”
Clear advice given and perfect glasses arrived in ten days.
“The glasses came in 10 days and were perfect.”
Received faded or altered sunglasses, slow responses and problematic returns.
“FADED model numbers and even the name of the brand (Tom Ford)”
Ferragamo sunglasses arrived early, well packaged and at a great price.
“arrived before stated delivery date”
Return process inconvenient, lacked tracking and left refund status unknown.
“the return process is not very convenient.”
Purchased desired item at fair price with faster-than-expected shipping.
“What I wanted at a fair price”
Order severely delayed by customs and incorrect paperwork; still awaiting delivery.
“I ordered in total 48 days ago.”
Issues resolved with refund eventually; lead times and communication need improvement.
“a refund given which was appreciated after asking to cancel my order twice.”
Funds taken months ago with no delivery and incorrect prescription received.
“lens prescription was completely incorrect”
Wrong glasses and ignored when attempting to get a refund or complaint.
“Awful Glasses wrong. Don't work”
No replies, no tracking, and had to dispute payment.
“NO REPLIES NO TRACKING NO SHIPPING”
Defective glasses delivered and customer service was dismissive and unhelpful.
“two arrived with major defects”
Good delivery communication and satisfied with product authenticity.
“Very good communication around delivery and post delivery.”
Was charged but did not receive ordered eyewear within promised timeframe.
“I was charged and never received eyewear.”
Glasses excellent; postal service caused long delivery delay.
“Glasses are absolutely fantastic will definitely recommend and use again.”
Package delayed by FedEx and customer service ignored email enquiries.
“Horrible customer service experience”
Saved over CAD 200 using virtual try-on and enjoyed great value.
“SAVE over 200$ for a pair of Prada glasses!!!”
In-stock items shipped quickly; received glasses the next morning.
“got my glasses 11am the next day - SUPERB!”
Consultation with optician was easy and collection process smooth.
“Speaking to optician was easy”
Prada sunglasses arrived with crooked frames.
“I ordered Prada sunglasses, but they came with crooked frames.”
Ordered sunglasses a month ago and still waiting for delivery.
“I ordered my sunglasses a month ago and I’m still waiting for it.”
Consistently reliable delivery and no complaints.
“Can't fault Fashion Eyewear, always deliver.”
Helpful agent arranged an easy exchange and great customer service.
“Agent was super helpful in dealing my email questions”
Customer service was quick and informative; glasses arrived promptly.
“Customer service is excellent.”
Delay from supplier but regular updates; glasses arrived and worth waiting.
“I got regular updates and now my glasses have arrived”
In-stock glasses shipped as soon as possible; very happy.
“My in-stock glasses were shipped ASAP.”
Good price and frames with generally good service.
“Good price, good frames, mostly good service.”
Customer service was excellent and communication top-notch.
“The communication was top notch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fashion Eyewear is an online retailer specialising in branded eyewear, including sunglasses and prescription glasses. The company operates an e-commerce platform listing multiple designer frames, online ordering tools and international shipping options. Consumers researching the brand typically look for information on delivery times, customer support and product authenticity.