Reviews point to strong product finish and, for some, fast fulfilment. Other customers describe long delays or missing deliveries with orders left unresolved. Several report wrong or faulty lenses, plus hard-to-secure refunds or exchanges.
Examples from available reviews (Dec 2022 – Mar 2026).
Customer service responded immediately and made reviewer feel valued.
“Fantastic customer service had query that was answered immediately”
Glasses arrived in perfect condition with excellent lenses and prompt shipping.
“Glasses came as expected in perfect condition.”
Order severely delayed by customs and incorrect paperwork; still awaiting delivery.
“I ordered in total 48 days ago.”
Long wait and suspicion designer glasses are fake; markings rubbed off.
“Preloved or not, markings on designer glasses do not just rub off.”
Feedback is sharply split. Many reviewers mention helpful staff who reply quickly, set up exchanges, and fix errors at no extra cost. A sizable group says they received automated messages, had emails ignored, or were met with dismissive replies when issues came up.
Several reviewers highlight competitive prices, price-match claims, and big savings on designer frames. Positive value comments usually come when orders arrive as expected. Value drops for customers who receive faulty items, incorrect prescriptions, or face slow refunds.
Several reviews describe straightforward optician consultations and clear online guidance. Customers also call collection and local optician handoffs smooth. Website navigation comes up less often than shipping and service.
One clear set of reviews praises solid lens quality, accurate prescriptions, and designer packaging arriving intact. Another group reports defects such as bent or crooked frames, markings that rub off, and prescriptions that cause dizziness. Reviewers also raise authenticity concerns repeatedly alongside these physical issues.
Many reviewers mention quick shipping, steady updates, and accurate tracking when items are in stock. Others report missing tracking, repeated delays, customs paperwork issues, and address checks that fail. Breakdowns in communication often show up alongside delivery or refund problems that remain unresolved.
Sentiment is strongly divided between happy buyers and customers stuck with unresolved problems. Positive reviews often cite repeat purchases and fast fixes. Negative accounts focus on non-delivery, wrong prescriptions, and weak support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Item delivered as ordered and expedited delivery was on time.
“Item delivered as per order and the delivery time (expedited) was on time”
Received glasses with incorrect prescription and refund return costs were prohibitive.
“the prescription was wrong.”
Customer service responded immediately and made reviewer feel valued.
“Fantastic customer service had query that was answered immediately”
Been waiting long past the promised delivery timeframe.
“I have been waiting from the 28th of January and i’m still waiting 😒.”
Glasses arrived in perfect condition with excellent lenses and prompt shipping.
“Glasses came as expected in perfect condition.”
Received helpful responses, regular updates, and accurate prescription glasses within two weeks.
“The quality of the glasses is really great”
Authentic designer glasses arrived brand new with case and papers.
“they are legit. Brand new authentic with case, papers and cleaning cloth.”
Order delivered to wrong person and customer service only sent automated replies.
“My order was delivered by FedEx to the wrong person”
Reviewer loves their glasses and received them quickly.
“I love mi glasses”
Perfect glasses and prescription, well packaged and dispatched quickly.
“Perfect! Couldn’t fault the glasses or prescription at all!”
Fast shipping and great service; would order again.
“Fast shipping and great service would definitely order again.”
Company corrected a customer error free of charge with excellent service.
“F/E rectified MY MISTAKE free of charge.”
Long delivery delays and poor phone support left reviewer very unhappy.
“My experience of this business is, so far, appalling.”
Clear advice given and perfect glasses arrived in ten days.
“The glasses came in 10 days and were perfect.”
Received faded or altered sunglasses, slow responses and problematic returns.
“FADED model numbers and even the name of the brand (Tom Ford)”
Ferragamo sunglasses arrived early, well packaged and at a great price.
“arrived before stated delivery date”
Return process inconvenient, lacked tracking and left refund status unknown.
“the return process is not very convenient.”
Purchased desired item at fair price with faster-than-expected shipping.
“What I wanted at a fair price”
Order severely delayed by customs and incorrect paperwork; still awaiting delivery.
“I ordered in total 48 days ago.”
Issues resolved with refund eventually; lead times and communication need improvement.
“a refund given which was appreciated after asking to cancel my order twice.”
Funds taken months ago with no delivery and incorrect prescription received.
“lens prescription was completely incorrect”
Wrong glasses and ignored when attempting to get a refund or complaint.
“Awful Glasses wrong. Don't work”
No replies, no tracking, and had to dispute payment.
“NO REPLIES NO TRACKING NO SHIPPING”
Defective glasses delivered and customer service was dismissive and unhelpful.
“two arrived with major defects”
Good delivery communication and satisfied with product authenticity.
“Very good communication around delivery and post delivery.”
Was charged but did not receive ordered eyewear within promised timeframe.
“I was charged and never received eyewear.”
Glasses excellent; postal service caused long delivery delay.
“Glasses are absolutely fantastic will definitely recommend and use again.”
Package delayed by FedEx and customer service ignored email enquiries.
“Horrible customer service experience”
Saved over CAD 200 using virtual try-on and enjoyed great value.
“SAVE over 200$ for a pair of Prada glasses!!!”
In-stock items shipped quickly; received glasses the next morning.
“got my glasses 11am the next day - SUPERB!”
Consultation with optician was easy and collection process smooth.
“Speaking to optician was easy”
Prada sunglasses arrived with crooked frames.
“I ordered Prada sunglasses, but they came with crooked frames.”
Ordered sunglasses a month ago and still waiting for delivery.
“I ordered my sunglasses a month ago and I’m still waiting for it.”
Consistently reliable delivery and no complaints.
“Can't fault Fashion Eyewear, always deliver.”
Helpful agent arranged an easy exchange and great customer service.
“Agent was super helpful in dealing my email questions”
Customer service was quick and informative; glasses arrived promptly.
“Customer service is excellent.”
Delay from supplier but regular updates; glasses arrived and worth waiting.
“I got regular updates and now my glasses have arrived”
In-stock glasses shipped as soon as possible; very happy.
“My in-stock glasses were shipped ASAP.”
Good price and frames with generally good service.
“Good price, good frames, mostly good service.”
Customer service was excellent and communication top-notch.
“The communication was top notch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fashion Eyewear sells eyewear online, including prescription glasses, sunglasses, and optical frames. The website lists frame models with lens options and technical specs. Customers order online and can ship to domestic or international addresses. The company posts shipping and returns details and offers support by email and phone.