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We Collect & Analyse Reviews

Fashion Eyewear
Experiences & Reviews

Fashion Eyewear is an online retailer specialising in branded eyewear, including sunglasses and prescription glasses. The company operates an e-commerce platform listing multiple designer frames, online ordering tools and international shipping options. Consumers researching the brand typically look for information on delivery times, customer support and product authenticity.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 29d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Mostly positive reports of helpful, responsive customer service and easy exchanges; a minority describe dismissive or unresponsive interactions.

Share
19%
Strong
💰

Value for money

Many reviewers cite clear savings, price-match and competitive pricing; a few note that lower prices can come with trade-offs such as delays.

Share
8%
Strong
⚡

User experience

Several customers find the online journey straightforward, with virtual try-on and clear instructions; the sample for UX comments is small.

Share
6%
Mixed
🔧

Product quality

Most buyers report satisfactory, authentic frames, but multiple reports describe faulty or crooked frames arriving and quality-control issues.

Share
9%
Mixed
📞

Communication

Many reviews praise clear delivery updates and quick shipping; a substantial minority report missing parcels, long delays or poor tracking support.

Share
25%
Mixed
⭐

Overall experience

A majority describe positive purchases and repeat business; a noticeable minority report non-delivery, defects or unresolved complaints.

Share
33%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Joe
trustpilot.com Sep 30, 2025

Poor customer service, great range, great prices.

Great range and competitive prices, but sadly my experience has been very disappointing. I ordered three pairs of glasses from this company, and two a...

C
Carla
trustpilot.com Sep 30, 2025

Very good communication around delivery…

Very good communication around delivery and post delivery. No...

K
Kalyn Peebles
trustpilot.com Sep 30, 2025

I was charged and never received…

I was charged and never received eyewear. I paid to receive in 2-4 days....

M
MRS YVONNE ARKELL
trustpilot.com Sep 30, 2025

Glasses are absolutely fantastic will…

Glasses are absolutely fantastic will definitely recommend and use again. Only proble...

G
Guadalupe Barrios
trustpilot.com Sep 30, 2025

Horrible customer service experience

Horrible customer service experience, my package hasn’t even arrived yet due to an issue with FedEx d...

M
Miranda Tino
trustpilot.com Sep 30, 2025

I saved over 200$ Canadian

The fact that I could try these on virtually and SAVE over 200$ for a pair of Prada glasse...

N
Nino Vartusyan
trustpilot.com Sep 30, 2025

Great delivery

Ordered so in-stock items that I needed last minute. Called the Customer...

P
Poppy Davies
trustpilot.com Sep 30, 2025

Easy

Speaking to optician was easy,...

N
Nastassia Koshmina
trustpilot.com Sep 30, 2025

Sunglasses Prada

I ordered Prada sunglasses, but...

A
Adan Ocampo
trustpilot.com Sep 30, 2025

I ordered my sunglasses a month ago and…

I ordered my sunglasses a month ago and I’m still waiting for it. If u wanna...

E
Elowen Hart
trustpilot.com Sep 30, 2025

First Class

Can't fault Fashion Ey...

L
Lorraine Kennedy
trustpilot.com Sep 30, 2025

Great Service

Agent was super helpful in dealing my email questions and I got my item exchanged easily for a better fitting pair - rea...

E
Evelyn Lintz
trustpilot.com Sep 30, 2025

Excellent

Customer service is excellent. I had many queries about my order (worried unnecessarily about shipping times and authenticity of products) and they we...

K
Kristina Molchanova
trustpilot.com Sep 30, 2025

Communication was good

My item was delayed in from the supplier. I got regular updates...

L
Layma Vayne
trustpilot.com Sep 30, 2025

Super fast

My in-stock glasses were s...

S
Sally Brookes
trustpilot.com Sep 30, 2025

Good price

Good price, good frame...

M
Mary C. Newhouse
trustpilot.com Sep 30, 2025

Great service and glasses

After putting a couple of orders in and having queries regarding these, custome...

M
Morgan Marsh
trustpilot.com Sep 30, 2025

I recommend

I can recommend, my...

T
Tilly Dennis
trustpilot.com Sep 30, 2025

Fairly easy

Fairly easy to follow online instructions, and...

J
Juanita santaliz
trustpilot.com Sep 30, 2025

i never received the item

...

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Conclusion

Reviews show a split experience: many customers praise quick delivery, helpful agents and strong value, while a distinct group report delivery failures or faulty frames. Positive examples include next-day delivery and easy exchanges; negative examples include undelivered parcels and dismissive responses to complaints. If you are considering a purchase, check available shipping options and expected delivery windows, and confirm the returns/exchange policy in advance. For price-sensitive shoppers, virtual try-on and price-match features have led to notable savings for some customers, but weigh that against reports of inconsistent fulfilment and occasional quality-control problems.