Reviews show a split experience: many customers praise quick delivery, helpful agents and strong value, while a distinct group report delivery failures or faulty frames. Positive examples include next-day delivery and easy exchanges; negative examples include undelivered parcels and dismissive responses to complaints. If you are considering a purchase, check available shipping options and expected delivery windows, and confirm the returns/exchange policy in advance. For price-sensitive shoppers, virtual try-on and price-match features have led to notable savings for some customers, but weigh that against reports of inconsistent fulfilment and occasional quality-control problems.
Examples from available reviews (Dec 2022 – Feb 2026).
Defective glasses delivered and customer service was dismissive and unhelpful.
“two arrived with major defects”
Package delayed by FedEx and customer service ignored email enquiries.
“Horrible customer service experience”
Customer service was quick and informative; glasses arrived promptly.
“Customer service is excellent.”
Saved over CAD 200 using virtual try-on and enjoyed great value.
“SAVE over 200$ for a pair of Prada glasses!!!”
Mostly positive reports of helpful, responsive customer service and easy exchanges; a minority describe dismissive or unresponsive interactions.
Many reviewers cite clear savings, price-match and competitive pricing; a few note that lower prices can come with trade-offs such as delays.
Several customers find the online journey straightforward, with virtual try-on and clear instructions; the sample for UX comments is small.
Most buyers report satisfactory, authentic frames, but multiple reports describe faulty or crooked frames arriving and quality-control issues.
Many reviews praise clear delivery updates and quick shipping; a substantial minority report missing parcels, long delays or poor tracking support.
A majority describe positive purchases and repeat business; a noticeable minority report non-delivery, defects or unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer recommends company after a good experience.
“I can recommend, my experience was good.”
Online instructions were fairly easy and the service worked previously.
“Fairly easy to follow online instructions”
I never received the ordered item.
“i never received the item”
Paid for sunglasses, delivery flagged address invalid and no response.
“my postal address is invalid.”
Reviewer calls customer service horrible and accuses misleading advertising.
“Horrible customer service- misleading advertising.”
Order stuck in customs with automatic replies and poor communication.
“they only answer the same thing every time I write”
Alleges receiving fake Dolce and Gabbana glasses and no email responses.
“Sent me fake Dolce and Gabbana prescription glasses”
Received poor-quality item with bent frame; refund process slow.
“frame was visibly bent.”
Long wait and suspicion designer glasses are fake; markings rubbed off.
“Preloved or not, markings on designer glasses do not just rub off.”
Frames good and service good, but notable delays up to five weeks.
“there was a bit of a delay they were late twice”
Order cancelled due to long dispatch estimate; refunded promptly.
“about a week later I received a full refund.”
Order not dispatched within promised timeframe and poor communication.
“I’m still waiting for my order to be shipped.”
Order not produced or shipped and refund requests ignored.
“They still haven’t made the glasses or shipped.”
Prescription glasses were poorly made, unwearable, and low quality.
“leaving me with a pair that caused dizziness and were totally unwearable.”
Received defective Prada sunglasses and expressed overall dissatisfaction.
“Sended Prada sunglasses with defect .”
Received incorrect glasses and experienced rude, unhelpful communication.
“The company just gaslit me, lied to me and refused to refund the entire purchase.”
Received glasses without requested add power and faced blaming customer service.
“they said it’s my fault because you can’t have add power in a single vision.”
Received faulty glasses and experienced poor, unresponsive customer service.
“Still waiting for my refund.”
I recently had the pleasure of purchasing a pair of designer sunglasses from Fashion Eyewear and I must say, my experience was exceptional. The website boasts an incredible range of eyewear brands at unbeatable prices, and this is exactly what I found to be true.
What impressed me the most was the price match promise which meant that if I found a competitor offering the same product for less elsewhere, Fashion Eyewear would match it. This put my mind at ease knowing that I was getting fantastic value for money.
The process of ordering couldn't have been simpler with free prescription lenses included in their already affordable prices. Even better still was the next day delivery service which made receiving my new sunglasses incredibly fast and efficient.
Overall, I am extremely satisfied with my purchase from Fashion Eyewear - not only did they deliver on their promises but their customer service team were also very friendly and helpful throughout.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fashion Eyewear is an online retailer specialising in branded eyewear, including sunglasses and prescription glasses. The company operates an e-commerce platform listing multiple designer frames, online ordering tools and international shipping options. Consumers researching the brand typically look for information on delivery times, customer support and product authenticity.