Reviews point to strong product finish and, for some, fast fulfilment. Other customers describe long delays or missing deliveries with orders left unresolved. Several report wrong or faulty lenses, plus hard-to-secure refunds or exchanges.
Examples from available reviews (Dec 2022 – Mar 2026).
Customer service responded immediately and made reviewer feel valued.
“Fantastic customer service had query that was answered immediately”
Glasses arrived in perfect condition with excellent lenses and prompt shipping.
“Glasses came as expected in perfect condition.”
Order severely delayed by customs and incorrect paperwork; still awaiting delivery.
“I ordered in total 48 days ago.”
Long wait and suspicion designer glasses are fake; markings rubbed off.
“Preloved or not, markings on designer glasses do not just rub off.”
Feedback is sharply split. Many reviewers mention helpful staff who reply quickly, set up exchanges, and fix errors at no extra cost. A sizable group says they received automated messages, had emails ignored, or were met with dismissive replies when issues came up.
Several reviewers highlight competitive prices, price-match claims, and big savings on designer frames. Positive value comments usually come when orders arrive as expected. Value drops for customers who receive faulty items, incorrect prescriptions, or face slow refunds.
Several reviews describe straightforward optician consultations and clear online guidance. Customers also call collection and local optician handoffs smooth. Website navigation comes up less often than shipping and service.
One clear set of reviews praises solid lens quality, accurate prescriptions, and designer packaging arriving intact. Another group reports defects such as bent or crooked frames, markings that rub off, and prescriptions that cause dizziness. Reviewers also raise authenticity concerns repeatedly alongside these physical issues.
Many reviewers mention quick shipping, steady updates, and accurate tracking when items are in stock. Others report missing tracking, repeated delays, customs paperwork issues, and address checks that fail. Breakdowns in communication often show up alongside delivery or refund problems that remain unresolved.
Sentiment is strongly divided between happy buyers and customers stuck with unresolved problems. Positive reviews often cite repeat purchases and fast fixes. Negative accounts focus on non-delivery, wrong prescriptions, and weak support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer recommends company after a good experience.
“I can recommend, my experience was good.”
Online instructions were fairly easy and the service worked previously.
“Fairly easy to follow online instructions”
I never received the ordered item.
“i never received the item”
Paid for sunglasses, delivery flagged address invalid and no response.
“my postal address is invalid.”
Reviewer calls customer service horrible and accuses misleading advertising.
“Horrible customer service- misleading advertising.”
Order stuck in customs with automatic replies and poor communication.
“they only answer the same thing every time I write”
Alleges receiving fake Dolce and Gabbana glasses and no email responses.
“Sent me fake Dolce and Gabbana prescription glasses”
Received poor-quality item with bent frame; refund process slow.
“frame was visibly bent.”
Long wait and suspicion designer glasses are fake; markings rubbed off.
“Preloved or not, markings on designer glasses do not just rub off.”
Frames good and service good, but notable delays up to five weeks.
“there was a bit of a delay they were late twice”
Order cancelled due to long dispatch estimate; refunded promptly.
“about a week later I received a full refund.”
Order not dispatched within promised timeframe and poor communication.
“I’m still waiting for my order to be shipped.”
Order not produced or shipped and refund requests ignored.
“They still haven’t made the glasses or shipped.”
Prescription glasses were poorly made, unwearable, and low quality.
“leaving me with a pair that caused dizziness and were totally unwearable.”
Received defective Prada sunglasses and expressed overall dissatisfaction.
“Sended Prada sunglasses with defect .”
Received incorrect glasses and experienced rude, unhelpful communication.
“The company just gaslit me, lied to me and refused to refund the entire purchase.”
Received glasses without requested add power and faced blaming customer service.
“they said it’s my fault because you can’t have add power in a single vision.”
Received faulty glasses and experienced poor, unresponsive customer service.
“Still waiting for my refund.”
I recently had the pleasure of purchasing a pair of designer sunglasses from Fashion Eyewear and I must say, my experience was exceptional. The website boasts an incredible range of eyewear brands at unbeatable prices, and this is exactly what I found to be true.
What impressed me the most was the price match promise which meant that if I found a competitor offering the same product for less elsewhere, Fashion Eyewear would match it. This put my mind at ease knowing that I was getting fantastic value for money.
The process of ordering couldn't have been simpler with free prescription lenses included in their already affordable prices. Even better still was the next day delivery service which made receiving my new sunglasses incredibly fast and efficient.
Overall, I am extremely satisfied with my purchase from Fashion Eyewear - not only did they deliver on their promises but their customer service team were also very friendly and helpful throughout.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fashion Eyewear sells eyewear online, including prescription glasses, sunglasses, and optical frames. The website lists frame models with lens options and technical specs. Customers order online and can ship to domestic or international addresses. The company posts shipping and returns details and offers support by email and phone.