Customers often praise the craftsmanship and hands-on support. Many reviews mention quick repairs, replacements, and useful in-store advice. A recurring set of complaints points to early failures in footwear and knitwear. Fewer reviews describe fulfilment or aftercare issues, including cancelled orders or items arriving already used.
Examples from available reviews (Apr 2018 – Mar 2026).
Customer service collected, repaired and returned boots at no cost.
“customer service was excellent they picked up my boots from home”
Products are stunningly well made and customer service excellent.
“Their products are stunning quality, exceptionally well made”
Slippers tore after one month and company denied material fault.
“the quality of the material in this one slipper is not up to scratch”
Jumper dramatically shrank after first wash despite following care instructions.
“Evie Taupe Herringbone Jumper Shrunk After First Wash”
Most reviews describe quick, practical help. People mention free repairs, collection, and fast replacements. A smaller number report cancelled orders, items arriving pre-worn, or unhelpful in-store responses.
Several reviewers say the products feel pricey, but worth it for the quality. A few mention refunds for price differences or cheaper ways to buy. Discounts and value deals come up only occasionally.
Shoppers often describe stores as friendly and attentive, with fitting advice. Online buyers frequently mention fast delivery and easy returns. A smaller group reports delayed shipping or delivery issues that were not resolved.
Many reviews highlight strong materials and careful construction in boots, coats, and bags. A clear set of negative reviews mentions early faults: slippers tearing, heels or soles coming off, and a jumper shrinking after washing. These fault reports show up across several product types.
Reviewers often praise fast, helpful online chat and name staff who sort problems out. Several mention proactive follow-up during exchanges and repairs. A few report poor handling of critical feedback or complaints that went unresolved.
Most top ratings describe smooth buying, dependable products, and responsive service. Low ratings focus on early product failures and poor fulfilment or aftercare. Overall, the reviews show many positive experiences alongside a smaller set of sharper complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Slippers tore after one month and company denied material fault.
“the quality of the material in this one slipper is not up to scratch”
Company quickly corrected ordering error and sent replacement studs promptly.
“They could not have been more helpful and courteous.”
Excellent product quality and flexible exchange policy.
“Excellent quality products and outstanding service.”
Brand styling and product detailing are excellent with quick delivery.
“Customer service is excellent.”
Friendly store staff provided excellent service and high-quality items.
“staff were so friendly and nice nothing was to much for them”
Products are stunningly well made and customer service excellent.
“Their products are stunning quality, exceptionally well made”
Customer service quickly replaced missing tassels under warranty.
“they responded quickly and resolved this within a few days”
Lower-cost boots look like brand new and are a great idea.
“boots at lower cost to normal, but look like brand new”
Stamford team provided exceptional, communicative service and arranged delivery.
“communication was excellent, and nothing ever felt like too much trouble”
Heel covering detached within two months and customer service denied fault.
“the leather covering on the heel was coming away”
Gorgeous purse and staff were very helpful arranging shipping to Ireland.
“the ladies were so helpful with the shipping (to Ireland)”
Friendly Southwold staff looked after us and our dog well.
“The staff were incredibly friendly and helpful”
Beautiful boots and quick refund after return; great overall experience.
“Absolutely amazing experience from start to finish.”
Company refunded sale price difference, enabling a further purchase.
“the company very kindly and quite unnexpectely refunded the difference”
Charlotte coat quality is exceptional and a small flaw was promptly fixed.
“Bought the Charlotte coat and the quality is exceptional.”
Online chat was easy and a helpful representative resolved my issue.
“A really easy online chat service and a lovely representative (Olivia)”
Reviewer was reported for honest feedback and now refuses future purchases.
“trust pilot upheld my review!”
Gilet fits well after upsizing and shows excellent quality and features.
“for us ladies with a full chest don’t be put off.”
Product is great, customer service good and delivery quick.
“Great product. Good customer services. Delivered quickly.”
Company cannot supply replacement strap for my bag, disappointing aftercare.
“a replacement strap can’t be purchased.”
Comfortable, versatile boots with flattering style and immediate comfort.
“Comfortable from the get go I love them!”
Regina boots soles detached after a few years and claim denied.
“the soles have come apart”
Jumper dramatically shrank after first wash despite following care instructions.
“Evie Taupe Herringbone Jumper Shrunk After First Wash”
Customer service collected, repaired and returned boots at no cost.
“customer service was excellent they picked up my boots from home”
Customer service failed to resolve painful defective sandals complaint.
“advised me to try selling them!!”
High-quality products and excellent, attentive customer service.
“Customer service at its best.”
Products are excellent quality and purchases were promptly received.
“The quality is excellent and well priced in my opinion.”
Boots arrived pre-worn and customer service declined further assistance.
“boots that looked second-hand”
Team promptly resolved a delivery issue and provided efficient service.
“Rectified an issue with delivery immediately.”
Fast delivery and consistently excellent service and products.
“Super fast delivery and they always go above and beyond.”
Quick, helpful response enabled the right bag size choice.
“Becky very quickly answered my question”
Company replaced scuffed trainers quickly after confirming defect.
“they quickly arranged a free return and confirmed the trainers were not up to their high standards”
Order accepted then cancelled and staff offered poor, dismissive service.
“I was phoned at 16.40 to be told I wouldn’t be receiving my bag & they were sold out!”
Fast delivery and excellent customer service, including a missing free gift.
“they even sent my free gift (that I forgot to claim) along separately”
Company responded promptly and resolved my boot issue effectively.
“company have been very responsive and helpful resolving it promptly”
In-store staff provided attentive fitting advice and excellent service.
“I was taken through the steps of ensuring the boots I was buying were not just the correct foot size, but also the correct calf size.”
Customer service arranged an easy return and fast replacement delivery.
“They sent a prepaid return label, and an invoice to pay the difference in price.”
Helpful advice from Emily prompted another in-store purchase.
“Thanks Emily for the advice given.”
Staff provided prompt, attentive service and excellent assistance.
“Helena and her team went above and beyond helping me with a purchase.”
Professional, responsive customer service that is reliable when needed.
“I really appreciate the professionalism and response time of customer service at Fairfax and Favor.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fairfax & Favor is a British fashion brand that designs and sells leather boots, footwear, bags, and accessories. It sells through its website and via UK stores and concessions. The range includes country-style leather boots, structured handbags, and seasonal outerwear. The brand shares care guidance, shipping information, and support options including online chat and in-store help.