Reviews Analysed
21
We Collect & Analyse Reviews
Fairfax & Favor
Experiences & Reviews
Fairfax & Favor is a British footwear and accessories brand focusing on leather boots, shoes and country-inspired bags and accessories. The company positions itself in the premium segment, marketing traditional, handcrafted styles and direct-to-consumer sales through its own retail channels and online storefront.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
30d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report responsive, personalised customer service with named staff helping exchanges, repairs and fast resolutions across phone and email.
Share
Strong
22%
💰
Value for money
Opinions vary: some customers feel the quality justifies the price, while a few buyers reported feeling short-changed after high-cost purchases.
Share
Mixed
4%
⚡
User experience
Shoppers commonly describe smooth online and in‑store experiences: clear product pages, helpful sizing advice, timely delivery and straightforward returns.
Share
Strong
21%
🔧
Product quality
Many reviews praise materials and durability, yet a minority report defects, pre-worn items or scuffs that required returns or repairs.
Share
Mixed
11%
📞
Communication
Frequent mentions of quick, friendly responses and proactive follow-up from named staff; a small number of reviews cite poor or dismissive replies.
Share
Strong
21%
⭐
Overall experience
Overall impressions are generally positive, driven by service and product satisfaction, though isolated negative incidents substantially affected some customers.
Share
Strong
21%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
The best customer service experience
"I am a repeat customer and have purchased a number of items. Process is always straight forward and easy. Customer service is the best I have ever exp..."
K Nicholas
Trustpilot
Sep 30, 2025
Featured for: Exemplary customer service example
Avoid Fairfax & Favor – I paid over £400 for “new” boots that arrived pre-worn, and customer service refused to resolve it
"I spent over £400 on a pair of Upton boots which arrived clearly having been worn before. The leather had visible scratches and the soles already had..."
Annie
Trustpilot
Sep 30, 2025
Featured for: Pre-worn product; unresolved complaint
Quick to replace trainers
"I bought some trainers at Badminton, these scuffed after a couple of months so I contacted F&F and they quickly arranged a free return and c..."
customer
Trustpilot
Sep 30, 2025
Featured for: Product fault; prompt replacement
"I recently had the pleasure of purchasing from Fairfax & Favor and I must say, I was thoroughly impressed with their products and customer service. As someone who values both style and quality in my fashion choices, this brand truly exceeded my expectations. From start to finish, the online shopping experience was seamless. The website is easy to navigate and provides detailed descriptions of each product along with high-quality images that accurately represent the items. Additionally, they offer free worldwide delivery which is a huge plus for those of us who live outside of England. Once I received my order, it became clear that Fairfax & Favor puts just as much effort into their packaging as they do their stylish products. The attention to detail in both their branding and design made unwrapping my purchase feel like an indulgence rather than just another delivery. As someone who often finds themselves questioning sizing when ordering clothes or shoes online, the 180-day returns policy put me at ease knowing that even if something didn't fit quite right initially, there was plenty of time to make adjustments without any hassle. Overall, I highly recommend giving Fairfax & Favor a try if you're looking for high-quality fashion items that are sure to turn heads with rural vogue charm.|| Indulgent Packaging And High-Quality From Start To Finish"
Alicia O'Conner
Collected.reviews
Apr 13, 2022
Featured for: Positive UX, packaging, long returns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Clare Wells
trustpilot.com
Sep 30, 2025
Excellent customer service with prompt responses
I have been purchasing boots , shoes, belts, hats and tassels for a number of years now and highly recommend their merchandise . The price is in the q...
D
Denise Hancock
trustpilot.com
Sep 30, 2025
Poor customer service
I have purchased a pair of sandals to wear at a wedding, unfortunately the suede on the underside of the bar going across my toes is slightly rough. I...
C
Carolyn Kealey
trustpilot.com
Sep 30, 2025
Customer service at its best
Customer service at its best. I have quite a few F&F products including boots, handbags, sandals and trainers. The quality is excellent and will last...
M
Mu
trustpilot.com
Sep 30, 2025
Mu Mu.
I have purchased boots , loafers and handbags from Fairfax and Favor. The service has been excellent and I promptly received my purchases. The quality...
A
Annie
trustpilot.com
Sep 30, 2025
Avoid Fairfax & Favor – I paid over £400 for “new” boots that arrived pre-worn, and customer service refused to resolve it
I spent over £400 on a pair of Upton boots which arrived clearly having been worn before. The leather had visible scratches and the soles already had...
L
Liz Bateman
trustpilot.com
Sep 30, 2025
Excellent customer service
Prompt and efficient service by all the team. Rectified an issue with delivery immedi...
M
Melanie Mitchell
trustpilot.com
Sep 30, 2025
The most Fabulous company to deal with…
The most Fabulous company to deal with Great products Great service! Super fa...
M
Mrs H J Neville
trustpilot.com
Sep 30, 2025
Becky was very helpful
I couldn’t find some information online. Becky very quickly answered my questio...
c
customer
trustpilot.com
Sep 30, 2025
Quick to replace trainers
I bought some trainers at Badminton, these scuffed after a couple of months so I contacted F&F and they quickly arranged a free return and c...
G
Gerrie Spencer
trustpilot.com
Sep 30, 2025
Terrible Service. Avoid!
I ordered a bag within 2 minutes of the Lydia Millen drop going live. My order was accepted & I received a confirmation email & email from Fairfax & F...
w
william chesney
trustpilot.com
Sep 30, 2025
Great service from F & F as always …
Great service from F & F as always …. Very fast delivery, - they even sent my free gift (that I forg...
S
Sarah Wright
trustpilot.com
Sep 30, 2025
I had an issue with a boot and the…
I had an issue with a boot and the company have been very responsive an...
C
Christine
trustpilot.com
Sep 30, 2025
Wonderful Customer service, beautiful boots!
When I arrived at the Stow-on-the-Wold store on a hot summer's day, I was offered a glass of water - very much appreciated. Then I was taken through t...
V
Valerie L
trustpilot.com
Sep 30, 2025
Great service, top quality products
Bought a beautiful bag at the Game Fair stand then decided to get a different style when I got home. Contacted the customer service team, responses we...
A
Anna Penrose
trustpilot.com
Sep 30, 2025
Thanks Emily for the advice given
Thanks Emily for the advice given. Im going...
P
Patricia Scott
trustpilot.com
Sep 30, 2025
Above and beyond clothing quality and customer service
Helena and her team went above and beyond helping me with a purchase. Service was prompt; attention, superb! Thank you...
F
FE
trustpilot.com
Sep 30, 2025
Responsive Customer Service
I really appreciate the professionalism and response time of customer service at Fairfax an...
M
Mark Skipper
trustpilot.com
Sep 30, 2025
Thanks Emily … you were really helpful…
Thanks Emily … you were really helpful today … I was in muddle trying t...
R
Rebecca Marshall
trustpilot.com
Sep 30, 2025
The Fantastic Customer Service Team At My Beloved Fairfax And Favor
Absolutely five stars each and every time for the exceptional Team of Fairfax and Favor’s Customer Service. Paige, Helena, Jordan,Sian incredibly kind...
K
K Nicholas
trustpilot.com
Sep 30, 2025
The best customer service experience
I am a repeat customer and have purchased a number of items. Process is always straight forward and easy. Customer service is the best I have ever exp...
Conclusion
Reviews suggest Fairfax & Favor often delivers a smooth buying experience with notable strengths in customer service and practical aftercare. Multiple customers describe quick exchanges, repairs and helpful staff, which support repeat purchases. However, a small but significant number of reviewers reported product defects or items arriving in poor condition and felt those complaints were not always resolved satisfactorily. Prospective buyers should weigh the general trend of strong service against isolated product-quality concerns and review return/repair options before purchasing.