Reviews suggest Fairfax & Favor often delivers a smooth buying experience with notable strengths in customer service and practical aftercare. Multiple customers describe quick exchanges, repairs and helpful staff, which support repeat purchases. However, a small but significant number of reviewers reported product defects or items arriving in poor condition and felt those complaints were not always resolved satisfactorily. Prospective buyers should weigh the general trend of strong service against isolated product-quality concerns and review return/repair options before purchasing.
Examples from available reviews (Apr 2018 – Feb 2026).
Live customer service quickly resolved my return mistake within a day.
“Customer service is the best I have ever experienced.”
Boots arrived pre-worn and customer service declined further assistance.
“boots that looked second-hand”
Company replaced scuffed trainers quickly after confirming defect.
“they quickly arranged a free return and confirmed the trainers were not up to their high standards”
A seamless shopping experience with high quality products and generous returns.
“I was thoroughly impressed with their products and customer service.”
Most reviewers report responsive, personalised customer service with named staff helping exchanges, repairs and fast resolutions across phone and email.
Opinions vary: some customers feel the quality justifies the price, while a few buyers reported feeling short-changed after high-cost purchases.
Shoppers commonly describe smooth online and in‑store experiences: clear product pages, helpful sizing advice, timely delivery and straightforward returns.
Many reviews praise materials and durability, yet a minority report defects, pre-worn items or scuffs that required returns or repairs.
Frequent mentions of quick, friendly responses and proactive follow-up from named staff; a small number of reviews cite poor or dismissive replies.
Overall impressions are generally positive, driven by service and product satisfaction, though isolated negative incidents substantially affected some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service helped resolve my order issue quickly.
“you were really helpful today”
Exceptional customer service team consistently solves account issues kindly.
“Nothing is ever a problem for them, whilst they bend backwards to help me”
Live customer service quickly resolved my return mistake within a day.
“Customer service is the best I have ever experienced.”
Boots arrived pre-worn and customer service declined further assistance.
“boots that looked second-hand”
Order accepted then company called to say item was out of stock.
“took my money they phoned to say out of stock!”
Customer service replaced lost gift card promptly and fulfilled order quickly.
“offering a replacement gift card.”
Staff are consistently polite, friendly, knowledgeable and helpful.
“everyone is super polite, friendly, knowledgeable and helpful.”
Issues are dealt with promptly, efficiently and with kindness.
“it's dealt with promptly, efficiently and with kindness and respect”
Products are high quality and customer service is exceptional.
“Their products are of beautiful quality and customer service just cannot be beat!”
Impeccable service in store and online with fantastic product quality.
“the service received is impeccable.”
Coat fits beautifully and offers versatile, high-quality protection for British weather.
“Quality, style and practicality in abundance.”
Reviewer praises fantastic customer service from Becky.
“Fantastic customer service form Becky!”
Product deteriorated after a few hours and customer service offered no help.
“The quality of the goods is terrible.”
Ordered boots still not arrived after ten days and customer service couldn't resolve.
“10 days on from ordering my boots they still have not arrived”
I recently had the pleasure of purchasing from Fairfax & Favor and I must say, I was thoroughly impressed with their products and customer service. As someone who values both style and quality in my fashion choices, this brand truly exceeded my expectations.
From start to finish, the online shopping experience was seamless. The website is easy to navigate and provides detailed descriptions of each product along with high-quality images that accurately represent the items. Additionally, they offer free worldwide delivery which is a huge plus for those of us who live outside of England.
Once I received my order, it became clear that Fairfax & Favor puts just as much effort into their packaging as they do their stylish products. The attention to detail in both their branding and design made unwrapping my purchase feel like an indulgence rather than just another delivery.
As someone who often finds themselves questioning sizing when ordering clothes or shoes online, the 180-day returns policy put me at ease knowing that even if something didn't fit quite right initially, there was plenty of time to make adjustments without any hassle.
Overall, I highly recommend giving Fairfax & Favor a try if you're looking for high-quality fashion items that are sure to turn heads with rural vogue charm.||
Indulgent Packaging And High-Quality From Start To Finish
Products feel very high quality despite being expensive.
“The products scream quality.”
Customer service replaced a lost tassel free and followed up.
“Poppy arranged for one to be sent to me free of charge”
Reviewer says Amira navy boots are the nicest they've ever owned.
“they are the nicest boots I’ve ever owned”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fairfax & Favor is a British footwear and accessories brand focusing on leather boots, shoes and country-inspired bags and accessories. The company positions itself in the premium segment, marketing traditional, handcrafted styles and direct-to-consumer sales through its own retail channels and online storefront.