Customers often praise the craftsmanship and hands-on support. Many reviews mention quick repairs, replacements, and useful in-store advice. A recurring set of complaints points to early failures in footwear and knitwear. Fewer reviews describe fulfilment or aftercare issues, including cancelled orders or items arriving already used.
Examples from available reviews (Apr 2018 – Mar 2026).
Customer service collected, repaired and returned boots at no cost.
“customer service was excellent they picked up my boots from home”
Products are stunningly well made and customer service excellent.
“Their products are stunning quality, exceptionally well made”
Slippers tore after one month and company denied material fault.
“the quality of the material in this one slipper is not up to scratch”
Jumper dramatically shrank after first wash despite following care instructions.
“Evie Taupe Herringbone Jumper Shrunk After First Wash”
Most reviews describe quick, practical help. People mention free repairs, collection, and fast replacements. A smaller number report cancelled orders, items arriving pre-worn, or unhelpful in-store responses.
Several reviewers say the products feel pricey, but worth it for the quality. A few mention refunds for price differences or cheaper ways to buy. Discounts and value deals come up only occasionally.
Shoppers often describe stores as friendly and attentive, with fitting advice. Online buyers frequently mention fast delivery and easy returns. A smaller group reports delayed shipping or delivery issues that were not resolved.
Many reviews highlight strong materials and careful construction in boots, coats, and bags. A clear set of negative reviews mentions early faults: slippers tearing, heels or soles coming off, and a jumper shrinking after washing. These fault reports show up across several product types.
Reviewers often praise fast, helpful online chat and name staff who sort problems out. Several mention proactive follow-up during exchanges and repairs. A few report poor handling of critical feedback or complaints that went unresolved.
Most top ratings describe smooth buying, dependable products, and responsive service. Low ratings focus on early product failures and poor fulfilment or aftercare. Overall, the reviews show many positive experiences alongside a smaller set of sharper complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service helped resolve my order issue quickly.
“you were really helpful today”
Exceptional customer service team consistently solves account issues kindly.
“Nothing is ever a problem for them, whilst they bend backwards to help me”
Live customer service quickly resolved my return mistake within a day.
“Customer service is the best I have ever experienced.”
Boots arrived pre-worn and customer service declined further assistance.
“boots that looked second-hand”
Order accepted then company called to say item was out of stock.
“took my money they phoned to say out of stock!”
Customer service replaced lost gift card promptly and fulfilled order quickly.
“offering a replacement gift card.”
Staff are consistently polite, friendly, knowledgeable and helpful.
“everyone is super polite, friendly, knowledgeable and helpful.”
Issues are dealt with promptly, efficiently and with kindness.
“it's dealt with promptly, efficiently and with kindness and respect”
Products are high quality and customer service is exceptional.
“Their products are of beautiful quality and customer service just cannot be beat!”
Impeccable service in store and online with fantastic product quality.
“the service received is impeccable.”
Coat fits beautifully and offers versatile, high-quality protection for British weather.
“Quality, style and practicality in abundance.”
Reviewer praises fantastic customer service from Becky.
“Fantastic customer service form Becky!”
Product deteriorated after a few hours and customer service offered no help.
“The quality of the goods is terrible.”
Ordered boots still not arrived after ten days and customer service couldn't resolve.
“10 days on from ordering my boots they still have not arrived”
I recently had the pleasure of purchasing from Fairfax & Favor and I must say, I was thoroughly impressed with their products and customer service. As someone who values both style and quality in my fashion choices, this brand truly exceeded my expectations.
From start to finish, the online shopping experience was seamless. The website is easy to navigate and provides detailed descriptions of each product along with high-quality images that accurately represent the items. Additionally, they offer free worldwide delivery which is a huge plus for those of us who live outside of England.
Once I received my order, it became clear that Fairfax & Favor puts just as much effort into their packaging as they do their stylish products. The attention to detail in both their branding and design made unwrapping my purchase feel like an indulgence rather than just another delivery.
As someone who often finds themselves questioning sizing when ordering clothes or shoes online, the 180-day returns policy put me at ease knowing that even if something didn't fit quite right initially, there was plenty of time to make adjustments without any hassle.
Overall, I highly recommend giving Fairfax & Favor a try if you're looking for high-quality fashion items that are sure to turn heads with rural vogue charm.||
Indulgent Packaging And High-Quality From Start To Finish
Products feel very high quality despite being expensive.
“The products scream quality.”
Customer service replaced a lost tassel free and followed up.
“Poppy arranged for one to be sent to me free of charge”
Reviewer says Amira navy boots are the nicest they've ever owned.
“they are the nicest boots I’ve ever owned”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fairfax & Favor is a British fashion brand that designs and sells leather boots, footwear, bags, and accessories. It sells through its website and via UK stores and concessions. The range includes country-style leather boots, structured handbags, and seasonal outerwear. The brand shares care guidance, shipping information, and support options including online chat and in-store help.