Reviews point to fast, straightforward online ordering, with frequent praise for quick delivery, sharp prices, and careful packaging. Several people also mention personal service and an easy-to-use site. Another clear set of reviews alleges orders that never arrived, refunds being withheld, and poor replies to questions. As a result, ratings split between high satisfaction and serious service breakdowns.
Examples from available reviews (Mar 2020 – Mar 2026).
Easy ordering, very good prices, prompt delivery and well packaged.
“Easy to order. Very good prices. Prompt delivery. Well packaged.”
Excellent service with easy ordering, good range, competitive prices and prompt delivery.
“Excellent Service, easy to use, good range of products, competitive prices, prompt delivery.”
Company took money but did not send goods and won't refund.
“Si sono presi i miei soldi ma non hanno mandato la merce”
Goods never arrived and company claims not to have received payment.
“thegoods have not arrived and they claim they did not get the money”
Many reviewers describe quick dispatch, polite couriers, and consistently efficient service. A separate group says orders were not sent, deliveries were cancelled, and refunds were refused. This gap between the two sets shapes the overall split in views of service.
Many reviewers highlight competitive pricing and say the service feels good value when delivery arrives on time. A small number say extra postage or sudden price rises hurt the value. Praise for pricing regularly appears alongside positive comments about service.
Reviewers often mention fast, simple online ordering and easy product selection. Several positive comments point to smooth account setup and clear navigation. A few reports note delays or trouble changing delivery instructions.
Multiple reviews say items arrived in good condition and met expectations. A minority report damaged items, products that did not work, or suspected counterfeit goods. Positive reviews often call out packaging and the condition on arrival.
Several reviewers mention clear updates and timely messages about delivery. Another group reports no replies to questions, missing tracking information, and delays linked to requested documentation. These communication issues feature in many of the lowest ratings.
Positive reviews focus on reliability, speed, and value. Negative reviews allege non-delivery, refunds being withheld, and little support. Overall, the feedback is sharply split between satisfied customers and those describing serious fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Easy ordering, very good prices, prompt delivery and well packaged.
“Easy to order. Very good prices. Prompt delivery. Well packaged.”
Easy to order with quick delivery; overall very good.
“Easy to order quick delivery. Very good.”
Items were neatly packed, arrived safely and in good time.
“Everything was neatly packed. All arrived safely and in good time.”
Great prices, fast delivery and good communication.
“great prices fast delivery good communication 5*****”
ExpressChemist supplied hard-to-find throat tablets and delivered promptly.
“They were delivered promptly and so I would highly recommend them.”
Repeat customer reports prompt, efficient service every time.
“I have used this company many times and always had prompt, efficient service.”
Praises personal service, well packaged goods, great value and prompt service.
“The PERSONAL SERVICE from this Wonderful company is UTTERLY OUTSTANDING...”
Reviewer reports the company offers good value.
“Good value.”
Excellent service, simple ordering and fast delivery.
“Excellent service. Simple to order and fast delivery.”
Quick and easy ordering with fast delivery.
“Quick and easy and fast delivery”
Children's Otrivine ordered but did not clear congestion like previous batch.
“But it just doesn’t seem to work.”
Good product, fair price and quick dispatch.
“Good product, price and quick dispatch”
Customer service is non-existent; phone and website queries unanswered.
“Customer service is non-existent.”
Order had fast delivery and good price.
“Fast delivery Good price”
Shaver arrived on time and in good condition.
“The shaver came in time and good condition.”
Fast delivery despite late order, lovely customer service and sterile products.
“lovely customer service and sterile products.”
Products delivered quickly; courier was polite, punctual and recommended.
“Products were delivered quickly , courier was polite and on time, highly recommended”
Ordering was quick, efficient and easy to make choices.
“Quick, efficient and easy t.o make choices”
Good selection, fairly cheap and quick delivery.
“Good selection of stuff. Fairly cheap. Quick delivery!”
Paid for 24hr delivery but received after 72 hours in Northern Ireland.
“Paying extra for 24hr meant I got it 72 hrs later”
Speedy service and a great product.
“Speedy service great product”
Great prices with speedy delivery and quality product.
“great prices speedy delivery quality product”
Great communication and prompt delivery.
“Great communication and prompt delivery.”
Reviewer reports excellent service overall.
“Excellent service.”
Great price, excellent quality and fast delivery.
“Great price, excellent quality & fast delivery.”
Professional, easy to use product with fast delivery.
“Professional, easy to use and fast delivery.”
Reviewer experienced great service from company.
“Great service”
Product was unavailable locally but easily ordered online and delivered quickly.
“Quick easy ordering and fast delivery.”
Easy, convenient online ordering and the company seems reliable.
“order online easily and conveniently”
Reviewer says the product is very good.
“Very good product 👍”
Reviewer states the company is helping people.
“Helping people”
Excellent service with easy ordering, good range, competitive prices and prompt delivery.
“Excellent Service, easy to use, good range of products, competitive prices, prompt delivery.”
Easy to order, delivered within a few days and reasonably priced.
“It was easy to order and was delivered within a few days, it was also reasonably priced”
Product suited needs with prompt delivery but postage made it quite expensive.
“Quite expensive with postage added.”
Great product with fast delivery and a good price.
“Great product, fast delivery, good price”
Delivery took a long time and couldn't update alternative delivery site.
“It took a long time to arrive”
Quick delivery and easy to order; account creation noted.
“Quick delivery and easy to order . Have created an account says it all .”
Good communication about the order and prompt delivery.
“Good communication about my order and prompt delivery of my order.”
Regular customer reports speedy delivery and good quality products.
“Speedy delivery. Good quality products.”
Order arrived on time and was easy to place.
“Arrived on time, easy to order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Express Chemist is a UK online pharmacy and healthcare retailer. Its website lists over-the-counter medicines, prescription medication options, and a range of health and personal-care products. Customers can set up accounts, order online, and pick from available delivery options. Contact routes typically include a phone number and a web contact form for enquiries.