Reviews Analysed
21
We Collect & Analyse Reviews
Express Chemist
Experiences & Reviews
Express Chemist is an online UK pharmacy and healthcare retailer offering over‑the‑counter medicines, health supplements and personal‑care items. Customers use its website to search products and arrange home delivery; typical queries include product availability, pricing and delivery options.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers mostly report fast, professional service and prompt delivery; a small minority experienced long or missed deliveries.
Share
Strong
37%
💰
Value for money
Many reviewers note competitive pricing and good deals; a few specifically mention additional postage or higher cost concerns.
Share
Strong
12%
⚡
User experience
Customers commonly cite an easy website and simple ordering process; one or two reviews reported problems updating delivery instructions.
Share
Strong
17%
🔧
Product quality
Most reviewers describe products as good quality and fit for purpose, with several citing items that met their specific needs.
Share
Strong
17%
📞
Communication
Some reviewers praise clear order updates and communication; a few report poor delivery updates or inability to change delivery details.
Share
Mixed
6%
⭐
Overall experience
Overall impressions are predominantly positive, with repeat customers and reliable experiences noted alongside occasional delivery or cost issues.
Share
Strong
12%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Exceptional Service at Express Chemist
"I recently purchased some health products from Express Chemist, an online pharmacy based in the UK. I was impressed with the efficient and discreet service they provided. The website was easy to navigate and I found exactly what I needed quickly. Their selection of medicines and health products were vast, ranging from over-the-counter medications to herbal remedies. It's clear that their priority is customer satisfaction because they take care to stock only high-quality brands. What stood out for me most though was their quick delivery time. My order arrived in perfect condition just a few days after placing it online. Overall, my experience with Express Chemist has been excellent. They offer a reliable source for anyone looking to purchase healthcare products conveniently on the internet while receiving top-notch customer service."
Coby
Collected.reviews
Jan 21, 2023
Featured for: Detailed positive: service, UX, product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Russell Summersgill
trustpilot.com
Sep 30, 2025
Excellent service
...
t
trev n deb
trustpilot.com
Sep 30, 2025
great prices speedy delivery quality…
great prices speedy de...
H
Haze
trustpilot.com
Sep 30, 2025
Great communication and prompt delivery.
Great communication...
M
Mr howard bailey
trustpilot.com
Sep 30, 2025
Excellent service.
...
J
Judith
trustpilot.com
Sep 30, 2025
Great price
Great price, excellent...
D
Dorothy Clark
trustpilot.com
Sep 30, 2025
Professional
Professional, easy to...
S
Sue Smith
trustpilot.com
Sep 30, 2025
Great service
...
S
SILVIA
trustpilot.com
Sep 30, 2025
Available on the internet !
The ENT specialist at the hospital gave me a trial pack and the product was not available at...
P
Patricia, Cambridgeshire
trustpilot.com
Sep 30, 2025
Being able to order online easily and…
Being able to order online easily and conveniently, and...
M
Mr Gerry Hooper
trustpilot.com
Sep 30, 2025
Very good product 👍
...
W
Waheed Bhatti
trustpilot.com
Sep 30, 2025
Helping people
...
J
JB
trustpilot.com
Sep 30, 2025
Excellent Service
Excellent Service, easy to use, good range of...
L
Linda Finney
trustpilot.com
Sep 30, 2025
Good experience ordering from this company
It was easy to order and was delivered with...
C
Colin
trustpilot.com
Sep 30, 2025
A product that suits my needs & prompt…
A product that suits my needs & prompt del...
A
Amanda Riley
trustpilot.com
Sep 30, 2025
Great product, fast delivery
Great product, fast...
B
Brian Preston
trustpilot.com
Sep 30, 2025
It took a long time to arrive
It took a long time to arrive, we had to wait in becaus...
p
philip hill
trustpilot.com
Sep 30, 2025
Quick delivery and easy to order
Quick delivery and easy to order . H...
R
Richard
trustpilot.com
Sep 30, 2025
Good communication about my order and…
Good communication about my order...
T
Tania sab
trustpilot.com
Sep 30, 2025
Always a good speedy service
Am a regular customer and I always order from you...
H
Hazel Patterson
trustpilot.com
Sep 30, 2025
Good product.
Arrived on time...
Conclusion
Reviews of Express Chemist indicate a reliable online ordering experience for customers seeking OTC medicines and health products, with many praising quick delivery and an easy website. Product quality is generally reported as satisfactory and repeat purchases are noted by some reviewers. Price competitiveness is mentioned often, though a few customers flag added postage or higher total costs. There are occasional issues with delivery timing and changing delivery instructions; consumers should confirm shipping options and estimated delivery before ordering and contact customer support if they need to amend delivery details.