Reviews point to fast, straightforward online ordering, with frequent praise for quick delivery, sharp prices, and careful packaging. Several people also mention personal service and an easy-to-use site. Another clear set of reviews alleges orders that never arrived, refunds being withheld, and poor replies to questions. As a result, ratings split between high satisfaction and serious service breakdowns.
Examples from available reviews (Mar 2020 – Mar 2026).
Easy ordering, very good prices, prompt delivery and well packaged.
“Easy to order. Very good prices. Prompt delivery. Well packaged.”
Excellent service with easy ordering, good range, competitive prices and prompt delivery.
“Excellent Service, easy to use, good range of products, competitive prices, prompt delivery.”
Company took money but did not send goods and won't refund.
“Si sono presi i miei soldi ma non hanno mandato la merce”
Goods never arrived and company claims not to have received payment.
“thegoods have not arrived and they claim they did not get the money”
Many reviewers describe quick dispatch, polite couriers, and consistently efficient service. A separate group says orders were not sent, deliveries were cancelled, and refunds were refused. This gap between the two sets shapes the overall split in views of service.
Many reviewers highlight competitive pricing and say the service feels good value when delivery arrives on time. A small number say extra postage or sudden price rises hurt the value. Praise for pricing regularly appears alongside positive comments about service.
Reviewers often mention fast, simple online ordering and easy product selection. Several positive comments point to smooth account setup and clear navigation. A few reports note delays or trouble changing delivery instructions.
Multiple reviews say items arrived in good condition and met expectations. A minority report damaged items, products that did not work, or suspected counterfeit goods. Positive reviews often call out packaging and the condition on arrival.
Several reviewers mention clear updates and timely messages about delivery. Another group reports no replies to questions, missing tracking information, and delays linked to requested documentation. These communication issues feature in many of the lowest ratings.
Positive reviews focus on reliability, speed, and value. Negative reviews allege non-delivery, refunds being withheld, and little support. Overall, the feedback is sharply split between satisfied customers and those describing serious fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Requested photographic ID caused delay; another chemist shipped medication faster.
“I'm monitoring my bank account to make sure that they aren't scammers”
Parcel never arrived and company refused refund; PayPal later refunded.
“They refused to refund my money”
Paid for next-day delivery but order not sent and refund refused.
“they didn't have some of them meds in stock”
Goods never arrived and company claims not to have received payment.
“thegoods have not arrived and they claim they did not get the money”
Warning that lost packages may not receive a full refund.
“you will not receive a full refund back.”
Reviewer questions a large increase in price.
“Why the vast increase in price .”
Parcel returned from French customs but company refused refund citing temperature and P medication rules.
“they are unable to sell on the items I had requested”
Order delayed eleven days and company refused to refund delivery charge despite cancellation.
“they have the audacity not to refund the delivery charge.”
I recently purchased some health products from Express Chemist, an online pharmacy based in the UK. I was impressed with the efficient and discreet service they provided. The website was easy to navigate and I found exactly what I needed quickly.
Their selection of medicines and health products were vast, ranging from over-the-counter medications to herbal remedies. It's clear that their priority is customer satisfaction because they take care to stock only high-quality brands.
What stood out for me most though was their quick delivery time. My order arrived in perfect condition just a few days after placing it online.
Overall, my experience with Express Chemist has been excellent. They offer a reliable source for anyone looking to purchase healthcare products conveniently on the internet while receiving top-notch customer service.
Prescription not issued despite providing information, causing health distress.
“They would not issue my prescription even after being given requested information.”
No tracking number and item came off the screen; customer suspects scam.
“Where is my tracking number?”
Company refused refund after returned shipment and offered no response.
“no refund no replacement no response”
Company took money but did not send goods and won't refund.
“Si sono presi i miei soldi ma non hanno mandato la merce”
Wrong brand sent, rude staff, damaged medication and no refund or replies.
“I felt as if I was thoroughly told off by Munz with no respect whatsoever for me”
Next-day delivery failed and CBD products seemed fake and different.
“I suspect they are fake products.”
Order not received and refund delayed pending Royal Mail enquiry.
“I ordered nearly 4 weeks ago and have still not received my item.”
Customer never received order but company kept the payment.
“I never received the order...but they kept the money”
Customer believes company is fraudulent and not trustworthy.
“Scam Scam Scam pratices.”
Paid through Paydens but did not receive goods despite contacting them.
“I ordered goods and paid through PAYDENS”
Paid extra for next-day delivery but items never arrived; reporting to authorities.
“They never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Express Chemist is a UK online pharmacy and healthcare retailer. Its website lists over-the-counter medicines, prescription medication options, and a range of health and personal-care products. Customers can set up accounts, order online, and pick from available delivery options. Contact routes typically include a phone number and a web contact form for enquiries.