Customers often praise helpful shop staff and strong discounts on bikes and accessories. Many reviews describe repeated delivery failures, slow refunds, and limited phone or chat support. Several buyers say items arrived damaged, incorrect, or mechanically faulty. Online returns and missing clothing size details draw frequent complaints.
Examples from available reviews (Oct 2024 – Mar 2026).
Evans failed to notify customer of a safety recall and offered poor support.
“Evans Cycles never notified me.”
Return delayed over a month with confusing email handling and no phone support.
“Took over a month to return my bike, passed between 5 different people on email”
Bought an expensive bike at half price and is very happy.
“Absolutely amazing first class £2500 bike with 50 percent off happy happy”
Leeds store manager provided friendly and excellent customer service.
“The manager really gave me a fantastic experience and really friendly”
Reviews often mention missed deliveries, long refund waits, and orders that never turn up. Many also describe store teams who carried out quick repairs or gave clear, practical help. A smaller group reports unexpected labour fees or work done without clear agreement.
Many customers point to good value from discounted bikes and well-priced accessories. Others complain about extra costs such as delivery fees and some labour charges. A handful highlight standout deals on high-value bikes with deep markdowns.
Some shoppers find the website easy to use and mention fast despatch on certain orders. Several say they cannot change delivery details online and that online returns cannot be brought back to stores. Clothing listings are often criticised for missing size guides, which customers say leads to paid returns.
Multiple reviews describe bikes or components arriving damaged, wrongly specified, or failing mechanically after little use. Some customers praise well-fitting gloves and clothing that arrived quickly in certain orders. Another set of complaints says lower-value or incorrect items were delivered compared with what was listed.
Many reviewers describe weak communication about courier changes, delivery times, and safety recalls. Several say there is no usable phone line and that the outsourced chat does not help. A minority praise fast, clear updates from specific store teams.
Reviews show a sharp split: some store teams earn high praise, while delivery and after-sales support attract strong criticism. The same pattern comes up across purchases, servicing, and returns. Repeat delivery problems and slow refunds drive much of the negative feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Chat support ineffective; email eventually resolved issue but slowly.
“Inexistent chat customer service.”
Found basic bikes at sensible prices and quick delivery.
“Great bikes at a great price.”
Paid for delivery on a specific day but courier failed to deliver.
“sorry we can’t deliver it today and the parcel will come on the 17th”
Mechanic charged for an unrequested 'service' and extra labour.
“charged for the new chain PLUS A SERVICE OF MY BIKE THAT I DIDNT ASK FOR AND WASNT TOLD ABOUT”
Received different lower-value glasses and couldn't contact customer service.
“got delivered glasses from soccer sport with a 25.00 pound sticker on them”
Evans failed to notify customer of a safety recall and offered poor support.
“Evans Cycles never notified me.”
Paid for next‑day delivery but a different courier delayed the parcel.
“I paid extra for next day delivery by EVRI but instead Evans/ Sport direct used DPD who have now delayed my package.”
Bike order could not be delivered and no updates or refund provided.
“3 weeks and still no update.”
Return delayed over a month with confusing email handling and no phone support.
“Took over a month to return my bike, passed between 5 different people on email”
Bought an expensive bike at half price and is very happy.
“Absolutely amazing first class £2500 bike with 50 percent off happy happy”
Repeated missed deliveries and a delayed refund ruined Christmas present.
“I am at 8 weeks since I first ordered the bike.”
Paid delivery left bike unattended and damaged, and company unreachable.
“Bike left outside for hours and box damaged someone tried to steal it”
Staff interactions were poor and bike was returned unrepaired.
“After a week I just picked up my bike un-repaired.”
Clothing lacks size guides, making returns expensive due to postage.
“complete lack of size guides for clothing products which is very frustrating.”
Helpful in-store staff but issues with online ordering caused delay.
“Young woman was very kin and willing to help me with my purchase.”
Bike delivered with handlebars unattached and refund delayed over a month.
“Bike came with handle bar not attached?”
Gloves fit well and were despatched quickly and packaged well.
“Nice gloves, good fit, quickly despatched and packaged”
Friendly staff helped resolve problems with a new e‑bike effectively.
“the staff is very friendly and very helpful and they solved my proplem good service”
Returns are difficult; cannot return online orders to stores and must post.
“And you don't even accept online orders returns to your stores.”
Products were great and delivered next day quickly.
“great products and fast next day delivery”
48‑hour delivery failed and communication about courier was poor.
“48 hours later still no bike and no contact number”
Unable to change delivery details online caused order cancellation.
“do not allow you to change details online”
The website is easy to use and offers good value.
“Easy to use site and good value items.”
Bike order lost, delayed, staff were rude and unhelpful.
“he hung up on me.”
Bike arrived with a damaged derailleur and no reimbursement offered.
“the bike arrived with the derailleur damaged.”
No phone support and outsourced live chat provided poor help.
“There is no way to phone them”
Mechanic in Plymouth shop quickly trued my wheel during challenge.
“He fixed me up in half an hour, and the wheel lasted the trip.”
Late delivery and inconsistent responses with no phone support.
“no customer service number to communicate with.”
Cannot return online purchase in-store and must pay postage to return.
“I can’t return the shoes to a shop.”
Order delayed, poor chat support and refund not processed promptly.
“Customer service failed to answer any questions”
Order delayed, incorrect items delivered and refund still outstanding.
“I have still not been refunded for this bike”
Leeds store manager provided friendly and excellent customer service.
“The manager really gave me a fantastic experience and really friendly”
Servicing left crank arm loose, creating a serious safety risk.
“the left crank arm came loose mid-ride, nearly causing me to crash”
Staff were dismissive and refused a refund, causing upset.
“You can read, so you agreed.”
Multiple delivery failures and poor communication caused late birthday arrival.
“the bike finally got delivered at......I know you want me to say 18:00 but no it was 19:09.”
Good service and delivery but packaging and delivery fees felt poor value.
“£5 delivery in store a bit cheeky considering stock item - feels a bit fleecy”
Reviewer states they will never shop at Evans again after a bad experience.
“Worst experience of my life will never ever shop with Evans cycles again !”
Change of delivery provider caused long delays and lack of customer support.
“deliveries are taking over two weeks.”
Product was good, reasonably priced and well packaged.
“Good product, good price and well packaged”
Bike offered with lower-value wheelset than advertised, staff were unhelpful.
“incorrect wheel set, worth £500 less than the listing specification.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Evans Cycles is a UK bike retailer selling road, mountain, hybrid, and electric bikes. It also sells helmets, clothing, accessories, and components through its website and physical stores. Shops offer workshop services such as repairs, servicing, and fitting appointments. The website lists specs, delivery choices, and size guidance for cycling kit. Customer support and warranty details are available through its online help channels.