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We Collect & Analyse Reviews

Evans Cycles
Experiences & Reviews

Evans Cycles is a UK-based bicycle retailer operating a national network of physical stores alongside an online shop. The company sells bikes, components and accessories and offers in-store services such as repairs and wheel truing, as well as online ordering and click-and-collect options. It is part of the wider Frasers Group retail portfolio and is commonly searched by consumers comparing shops, delivery options and workshop services.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 30%
Latest Review 18d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Frequent complaints about delayed or incorrect deliveries, missed time slots and inconsistent store fulfilment that caused missed occasions and extra effort.

Share
21%
Weak
💰

Value for money

Some reviewers note good prices and packaging; a minority felt delivery fees or component substitutions reduced perceived value.

Share
5%
Mixed
⚡

User experience

Multiple reports of difficulties with online ordering, inability to change delivery details and limited return options at stores.

Share
11%
Weak
🔧

Product quality

Several customers reported damaged or incorrect components on arrival and concerns about packing; a few in-store checks prevented larger issues.

Share
8%
Weak
📞

Communication

Many reviews describe poor customer support: no phone line, slow emails, outsourced chat and inconsistent or conflicting information.

Share
21%
Weak
⭐

Overall experience

A majority of reviewers describe negative end-to-end experiences focused on delivery, service or support; a minority report positive in-store interactions.

Share
33%
Weak

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

G
Gemma Bates
trustpilot.com Sep 30, 2025

Avoid!!

I ordered a new trek mtb bike with 48 hour delivery. 48 hours later still no bike and no contact number for online purchases only chat or email after...

c
customer
trustpilot.com Sep 30, 2025

Evans Cycles Great - House of Fraser not fit for purpose

I am giving a 3 star, as i placed my order online. I was not able to enter my delivery details (As it took my invoice address as default), As I was un...

W
WB
trustpilot.com Sep 30, 2025

Easy to use site and good value items.

Easy to use site an...

M
Monika i Tomek Pietryka
trustpilot.com Sep 30, 2025

The worst customer service ever

On 29th August, we visited the store in Glasgow fort with my son, who selected a bike for his birthday. We informed the shop assistant that we would r...

M
Manoelito Nunes
trustpilot.com Sep 30, 2025

First and last worst experience with a purchase

I purchased a bike for my son as a birthday present, I paid £50 to a bike shop to put it together, and the bike arrived wit...

D
Dan
trustpilot.com Sep 30, 2025

Really really bad customer service

Really really bad customer service. There is no way to phone them and the live chat is outsourced to a company that knows...

J
John Scott
trustpilot.com Sep 30, 2025

A big thanks to the mechanic in your…

A big thanks to the mechanic in your Plymouth shop who trued my wheel. I was on the End to End challenge and had a problem on my...

N
Naomi
trustpilot.com Sep 30, 2025

Shocking customer service. Shop elsewhere

Where do I start. Missing delivery which then arrived late, no customer service number to communicate with. Took days to get an email reply, was told...

A
A G
trustpilot.com Sep 30, 2025

I bought cycling shoes online-return not possible in a shop

I bought cycling shoes online, but unfortunately, the size is wrong. Different brands size differently, so I ended up picking the wrong one. While the...

S
Sarah Massey
trustpilot.com Sep 30, 2025

Dire customer service from this online…

Dire customer service from this online part of the company. I ordered a bike on line 9/9 with them because they offered advertised a 3 to 5 day delive...

c
christian white
trustpilot.com Sep 30, 2025

AVOID THIS PLACE !!!

AVOID THIS PLACE !!! we ordered 2 new bikes costing over £2000 , was told would be a week to arrive , we waited over 2 weeks , and the order turned up...

D
Dan
trustpilot.com Sep 30, 2025

Great customer service in the Leeds…

Great customer service in the Leeds store. The manager really gave me a...

T
Thomas Holliday
trustpilot.com Sep 30, 2025

Service failure and zero accountability – almost caused an accident

I had my bike serviced at the Wimbledon Evans Cycles branch. On my very next commute into work the left crank arm came loose mid-ride, nearly causing...

V
Veronika
trustpilot.com Sep 30, 2025

Long Time Customer Never Shopping at Evans Again

I had a very unpleasant experience at the Birmingham store about a week ago. I asked to return an unused item but was informed that only a credit note...

M
Mr Paul Freeman
trustpilot.com Sep 30, 2025

Birthday gift

I purchased the bike for my son for his 13th birthday, the bike is great and as good as expected. I purchased the bike and was offered a delivery slot...

S
Simon Rogers
trustpilot.com Sep 30, 2025

Excellent service and delivery…

Excellent service and delivery (although would have liked to have £80 torque set wrapped in bubble wrap for transit as sensitive components, so althou...

E
Elizabeth S
trustpilot.com Sep 30, 2025

Worst experience of my life will never…

Worst experience of my life will neve...

M
Mr Roy Millard
trustpilot.com Sep 30, 2025

Evans have changed it's delivery…

Evans have changed it's delivery company. This has caused chaos as deliveries are taking over two weeks. Customers are advised to shop elsewhere. Plea...

T
Terry Reid
trustpilot.com Sep 30, 2025

Good product

Good product, good pr...

B
Ben
trustpilot.com Sep 30, 2025

Supplying lower quality components

Tried to provide me with a bike that had the incorrect wheel set, worth £500 less than the listing specification. All the photos on their website stil...

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Conclusion

Reviews show a split between in-store service strengths and recurring problems with online fulfilment and support. Multiple customers report delivery delays, missing or incorrect items and slow or inconsistent customer-service responses. Several reviewers praise competent workshop staff who resolved mechanical issues quickly, while others describe damaged components or installation failures. If you are considering Evans Cycles, check delivery options, store pickup availability and returns policy before purchasing, and document orders and condition on receipt to support any claims.