Customers often praise helpful shop staff and strong discounts on bikes and accessories. Many reviews describe repeated delivery failures, slow refunds, and limited phone or chat support. Several buyers say items arrived damaged, incorrect, or mechanically faulty. Online returns and missing clothing size details draw frequent complaints.
Examples from available reviews (Oct 2024 – Mar 2026).
Evans failed to notify customer of a safety recall and offered poor support.
“Evans Cycles never notified me.”
Return delayed over a month with confusing email handling and no phone support.
“Took over a month to return my bike, passed between 5 different people on email”
Bought an expensive bike at half price and is very happy.
“Absolutely amazing first class £2500 bike with 50 percent off happy happy”
Leeds store manager provided friendly and excellent customer service.
“The manager really gave me a fantastic experience and really friendly”
Reviews often mention missed deliveries, long refund waits, and orders that never turn up. Many also describe store teams who carried out quick repairs or gave clear, practical help. A smaller group reports unexpected labour fees or work done without clear agreement.
Many customers point to good value from discounted bikes and well-priced accessories. Others complain about extra costs such as delivery fees and some labour charges. A handful highlight standout deals on high-value bikes with deep markdowns.
Some shoppers find the website easy to use and mention fast despatch on certain orders. Several say they cannot change delivery details online and that online returns cannot be brought back to stores. Clothing listings are often criticised for missing size guides, which customers say leads to paid returns.
Multiple reviews describe bikes or components arriving damaged, wrongly specified, or failing mechanically after little use. Some customers praise well-fitting gloves and clothing that arrived quickly in certain orders. Another set of complaints says lower-value or incorrect items were delivered compared with what was listed.
Many reviewers describe weak communication about courier changes, delivery times, and safety recalls. Several say there is no usable phone line and that the outsourced chat does not help. A minority praise fast, clear updates from specific store teams.
Reviews show a sharp split: some store teams earn high praise, while delivery and after-sales support attract strong criticism. The same pattern comes up across purchases, servicing, and returns. Repeat delivery problems and slow refunds drive much of the negative feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Multiple delivery failures and poor communication caused late birthday arrival.
“the bike finally got delivered at......I know you want me to say 18:00 but no it was 19:09.”
Order didn't arrive and support channels were unhelpful or absent.
“There is no telephone number for online sales”
Charged £15 labour to install an inner tube that took minutes.
“I was surprised to be charged £15 for labor to install a simple inner tube”
Store lacked staff and did not have spare brake cable available.
“there was no member of staff visible at all.”
Payment taken via Fraserplus but store refused to release the bike.
“Stockport Evans refused to give me the bike as they said the money hadn't come through to them.”
Plymouth staff repaired and replaced parts kindly and without charge.
“they showed great compassion and understanding and ordered a new one for us”
Staff fitted a tyre for a pushchair and provided wonderful service.
“Wonderful service received today when buying a tyre for our pet pushchair.”
Staff misled customer into a credit agreement instead of a loyalty scheme.
“I found out it was a credit agreement.”
Received wrong, cheaper jersey and experienced rude, unhelpful chat support.
“They delivered the short sleeve version (which was half the price of what I'd ordered and paid for).”
Spent £2000 yet retailer claims the bike was delivered despite issues.
“spent £2000 on a bike they say has already been delivered!?”
They sent wrong trousers and delayed refund, charging return shipping.
“I paid for shipping for two products that weren't even correct.”
Bike had mechanical failures and customer service was unhelpful.
“Gears snapped, chain broke (twice).”
Faulty e-bike lost power and Evans made refunds and returns difficult.
“it lost all power”
Customer service resolved sizing issue quickly with excellent communication.
“Perfect customer service team.”
Customer service refused alternative payment methods and was unhelpful.
“they told me to split the item in two..”
They sent wrong size and delayed refund while miscommunicating repeatedly.
“I have been emailing for almost 3 months now.”
Bike damaged in transit and Evans provided no proactive communication.
“There was no communication from Evans cycles at all”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Evans Cycles is a UK bike retailer selling road, mountain, hybrid, and electric bikes. It also sells helmets, clothing, accessories, and components through its website and physical stores. Shops offer workshop services such as repairs, servicing, and fitting appointments. The website lists specs, delivery choices, and size guidance for cycling kit. Customer support and warranty details are available through its online help channels.