Reviews show a split between in-store service strengths and recurring problems with online fulfilment and support. Multiple customers report delivery delays, missing or incorrect items and slow or inconsistent customer-service responses. Several reviewers praise competent workshop staff who resolved mechanical issues quickly, while others describe damaged components or installation failures. If you are considering Evans Cycles, check delivery options, store pickup availability and returns policy before purchasing, and document orders and condition on receipt to support any claims.
Examples from available reviews (Oct 2024 – Feb 2026).
48‑hour delivery failed and communication about courier was poor.
“48 hours later still no bike and no contact number”
Mechanic in Plymouth shop quickly trued my wheel during challenge.
“He fixed me up in half an hour, and the wheel lasted the trip.”
Bike arrived with a damaged derailleur and no reimbursement offered.
“the bike arrived with the derailleur damaged.”
Servicing left crank arm loose, creating a serious safety risk.
“the left crank arm came loose mid-ride, nearly causing me to crash”
Frequent complaints about delayed or incorrect deliveries, missed time slots and inconsistent store fulfilment that caused missed occasions and extra effort.
Some reviewers note good prices and packaging; a minority felt delivery fees or component substitutions reduced perceived value.
Multiple reports of difficulties with online ordering, inability to change delivery details and limited return options at stores.
Several customers reported damaged or incorrect components on arrival and concerns about packing; a few in-store checks prevented larger issues.
Many reviews describe poor customer support: no phone line, slow emails, outsourced chat and inconsistent or conflicting information.
A majority of reviewers describe negative end-to-end experiences focused on delivery, service or support; a minority report positive in-store interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Multiple delivery failures and poor communication caused late birthday arrival.
“the bike finally got delivered at......I know you want me to say 18:00 but no it was 19:09.”
Order didn't arrive and support channels were unhelpful or absent.
“There is no telephone number for online sales”
Charged £15 labour to install an inner tube that took minutes.
“I was surprised to be charged £15 for labor to install a simple inner tube”
Store lacked staff and did not have spare brake cable available.
“there was no member of staff visible at all.”
Payment taken via Fraserplus but store refused to release the bike.
“Stockport Evans refused to give me the bike as they said the money hadn't come through to them.”
Plymouth staff repaired and replaced parts kindly and without charge.
“they showed great compassion and understanding and ordered a new one for us”
Staff fitted a tyre for a pushchair and provided wonderful service.
“Wonderful service received today when buying a tyre for our pet pushchair.”
Staff misled customer into a credit agreement instead of a loyalty scheme.
“I found out it was a credit agreement.”
Received wrong, cheaper jersey and experienced rude, unhelpful chat support.
“They delivered the short sleeve version (which was half the price of what I'd ordered and paid for).”
Spent £2000 yet retailer claims the bike was delivered despite issues.
“spent £2000 on a bike they say has already been delivered!?”
They sent wrong trousers and delayed refund, charging return shipping.
“I paid for shipping for two products that weren't even correct.”
Bike had mechanical failures and customer service was unhelpful.
“Gears snapped, chain broke (twice).”
Faulty e-bike lost power and Evans made refunds and returns difficult.
“it lost all power”
Customer service resolved sizing issue quickly with excellent communication.
“Perfect customer service team.”
Customer service refused alternative payment methods and was unhelpful.
“they told me to split the item in two..”
They sent wrong size and delayed refund while miscommunicating repeatedly.
“I have been emailing for almost 3 months now.”
Bike damaged in transit and Evans provided no proactive communication.
“There was no communication from Evans cycles at all”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Evans Cycles is a UK-based bicycle retailer operating a national network of physical stores alongside an online shop. The company sells bikes, components and accessories and offers in-store services such as repairs and wheel truing, as well as online ordering and click-and-collect options. It is part of the wider Frasers Group retail portfolio and is commonly searched by consumers comparing shops, delivery options and workshop services.