Customers often mention very fast delivery, low prices, and fashion items that arrive well packaged. Many also highlight responsive support that cancels orders or arranges replacements quickly. A smaller group reports problems such as wrong sizes, orders stuck in customs without notice, and refunds that stall or communication that stops. These negatives sit alongside many five-star reviews and stand out by comparison.
Examples from available reviews (Dec 2021 – Mar 2026).
Fast international shipping and beautifully packaged item shipped to New York.
“shipped to New York in 3 days!!!!”
They sent UK size instead of US size and compensation was inadequate.
“they sent me a UK size 8 instead.”
Returned order, no refund and no communication, customer charged £12.
“Still no refund, now no communication.”
Gucci belt arrived well packaged and very quickly; first-time experience positive.
“My Gucci belt came well packaged and very quickly”
Many reviews point to fast shipping both domestically and internationally, with orders handled smoothly. Several customers describe immediate replacements or quick cancellations when something went wrong. A few accounts describe service slipping when customs held parcels or the wrong size arrived.
Reviewers repeatedly note prices below retail and strong deals on clothing and shoes. Mentions of good pricing often come with praise for quick delivery and overall satisfaction. The sample includes no detailed complaints about pricing.
Customers say the site and checkout process feel simple and easy to follow. First-time buyers often report coming back after a smooth first order. A small number mention limited delivery choices at checkout.
Many reviews say items arrive in good condition, packed well, and as described. Several customers mention name-brand pieces and accessories meeting expectations. A few isolated complaints focus on incorrect sizing even when quality otherwise seemed fine.
Many reviewers praise quick replies, cancellations done within minutes, and helpful responses that include photos. A smaller but noticeable group reports no follow-up and refunds missing after returns. Those unresolved cases contrast with the mostly positive comments about communication.
Reviews include many five-star endorsements centered on speed, pricing, and packaging, alongside a minority of low ratings. The contrast is clear: frequent positive experiences versus occasional failures tied to customs delays, sizing errors, and refunds. Overall, customers sound highly satisfied, with a few recurring problem areas.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I ordered two sets of tracksuits for my girl only to receive an email a few days later that they regretted that the designs were out of stock. I called several times and each time, I would be disconnected. I resorted to sending an email seeking explanation and the way forward but the only email I got was generic. They said they would respond in a while but they never did. Four days later I called again, the same trend and no reply to the emails. I wondered if there was no customer care support team to help address customers issues. After few more attempts I was lucky to talk to the customer care manager. I did not want to hear anything about the exchange, or what I wanted was a refund. I had a tough time trying to get my money back but I finally did. This company has very poor customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eraldo is an online fashion retailer that sells clothing, footwear, and accessories. Product pages show images, sizing details, and pricing for each item. Shoppers can order for domestic or international delivery through a secure checkout. Customer service handles order changes and returns through its support channels.