Customer feedback is consistently positive about shipping speed, packaging and the condition of delivered items, with many reviewers reporting fast international deliveries. Multiple reviewers praise helpful customer service and clear communication, including prompt order cancellations and photo responses. A minority of reviews report problems: one detailed case describes repeated call disconnections and a difficult refund, and another mentions sizing issues. If you are considering Eraldo, check size guidance carefully, confirm delivery options at checkout and save communication records when contacting support.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer experienced poor service and difficulty obtaining a refund.
“This company has very poor customer service.”
Helpful customer service and very fast shipping to the US.
“100% Would recommend Eraldo.”
Lovely item, low price and fast delivery, but delivery options unavailable.
“cheapest online and speedy delivery.”
Genuine product, secure packaging and very fast shipping to Taiwan.
“Incredible fast international shipping from Italy to Taiwan”
Most reviewers describe helpful, responsive customer service; one review reports repeated call disconnections and a difficult refund process.
Several reviewers highlight competitive pricing and good deals, citing "best price" or "cheapest online" in their comments.
Many reviewers report fast, smooth ordering and delivery experiences; a small number note limited control over delivery options.
Reviewers generally say items arrive as described, well packaged and in good condition; one comment flags a sizing issue.
Most customers report clear, helpful replies (sometimes with photos); one review describes only generic emails and slow responses.
Overall impressions are predominantly positive, praising speed, packaging and condition; isolated negative reports focus on service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered two sets of tracksuits for my girl only to receive an email a few days later that they regretted that the designs were out of stock. I called several times and each time, I would be disconnected. I resorted to sending an email seeking explanation and the way forward but the only email I got was generic. They said they would respond in a while but they never did. Four days later I called again, the same trend and no reply to the emails. I wondered if there was no customer care support team to help address customers issues. After few more attempts I was lucky to talk to the customer care manager. I did not want to hear anything about the exchange, or what I wanted was a refund. I had a tough time trying to get my money back but I finally did. This company has very poor customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eraldo is a retail brand selling fashion items through an online storefront. Consumers researching Eraldo typically look for information on shipping times, returns and sizing, customer service responsiveness and product authenticity. When comparing sellers, shoppers often check shipping policies, return procedures and contact options before purchasing.