Customer feedback is consistently positive about shipping speed, packaging and the condition of delivered items, with many reviewers reporting fast international deliveries. Multiple reviewers praise helpful customer service and clear communication, including prompt order cancellations and photo responses. A minority of reviews report problems: one detailed case describes repeated call disconnections and a difficult refund, and another mentions sizing issues. If you are considering Eraldo, check size guidance carefully, confirm delivery options at checkout and save communication records when contacting support.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer experienced poor service and difficulty obtaining a refund.
“This company has very poor customer service.”
Helpful customer service and very fast shipping to the US.
“100% Would recommend Eraldo.”
Lovely item, low price and fast delivery, but delivery options unavailable.
“cheapest online and speedy delivery.”
Genuine product, secure packaging and very fast shipping to Taiwan.
“Incredible fast international shipping from Italy to Taiwan”
Most reviewers describe helpful, responsive customer service; one review reports repeated call disconnections and a difficult refund process.
Several reviewers highlight competitive pricing and good deals, citing "best price" or "cheapest online" in their comments.
Many reviewers report fast, smooth ordering and delivery experiences; a small number note limited control over delivery options.
Reviewers generally say items arrive as described, well packaged and in good condition; one comment flags a sizing issue.
Most customers report clear, helpful replies (sometimes with photos); one review describes only generic emails and slow responses.
Overall impressions are predominantly positive, praising speed, packaging and condition; isolated negative reports focus on service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good communication and swift replacement for a damaged item.
“Good communication and quick replacement for damaged product!”
Product loved and shipment was extremely fast.
“Shipped super fast and I love the product as well!”
Bought great items at very good prices and liked them.
“I bought amazing clothes and shoes in super prices! Love them!”
Reviewer describes the purchase as perfect.
“Perfect!!!”
Reviewer loved the purchase and called it amazing.
“Amazing! Love it!”
Gucci belt arrived well packaged and very quickly; first-time experience positive.
“My Gucci belt came well packaged and very quickly”
Reviewer found the coat they had been seeking.
“Found THE coat I had been searching for!”
Reviewer reports everything was perfect.
“Everything was perfect !”
First order went well with great items and fast shipping.
“First time ordering and it was great!”
Cheaper than store prices and delivered quickly.
“Better price than the store and fast shipping”
Reviewer recommends the shopping website as excellent.
“Excellent shopping website...I recommend it.”
Consistently great experience as usual.
“Great as usual !”
They sent UK size instead of US size and compensation was inadequate.
“they sent me a UK size 8 instead.”
Product arrived promptly and reviewer became a loyal customer.
“Great product delivered in great time.”
Reviewer rated everything as perfect.
“Perfect All”
Customer service arranged an immediate replacement without hassle.
“They arranged for an immediate and direct replacement of the product”
Purchase was held in customs with no prior notice.
“My purchase is stuck in customs and there was no notice that this would occur.”
Returned order, no refund and no communication, customer charged £12.
“Still no refund, now no communication.”
US customer praised prices and the excellent customer service team.
“Eraldo offers great prices and an excellent customer service team.”
Reviewer praises the online fashion shop and its delivery.
“Top Fashion Onlineshop. And Delivery,”
Helpful customer service and very fast shipping to the US.
“100% Would recommend Eraldo.”
Customer service quickly cancelled an accidental order within 30 minutes.
“assisted me to cancel the order within 30 minutes.”
Lovely item, low price and fast delivery, but delivery options unavailable.
“cheapest online and speedy delivery.”
Shoes arrived well packaged, in perfect condition after fast shipping.
“arrived well wrapped and in perfect condition.”
Good prices and quick shipping.
“Great prices fast shipping!”
The order was delivered very quickly.
“fast shipping”
Product matched description and was delivered quickly.
“Product as advertised delivered quickly”
Order process was seamless despite international shipping from Saudi Arabia.
“Surprised how seamless my order was considering I ordered from Saudi Arabia!”
Fast international shipping and beautifully packaged item shipped to New York.
“shipped to New York in 3 days!!!!”
Reviewer describes the store as great.
“great store”
Website ordering was easy and delivery was very fast.
“Easy to order and very fast delivery”
Reviewer praises Eraldo's service highly.
“Great service”
Customer service was helpful and product arrived quickly in excellent condition.
“received a very helpful response with photos”
Product was beautiful and customer service was excellent.
“beautiful product and excellent customer service”
Genuine product, secure packaging and very fast shipping to Taiwan.
“Incredible fast international shipping from Italy to Taiwan”
Reviewer describes the service as absolutely wonderful.
“Absolutely wonderful service!”
Item was as ordered, great quality, and shipped quickly.
“Great quality.”
Everything was fine except the jacket size was wrong.
“Everything was fine exept the size of my jacket😀😀”
Great communication, very fast delivery, and an excellent product.
“incredibly fast delivery”
Shipping was faster than expected and prices were good.
“The shipping is wonderful it faster than expected , great price”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eraldo is a retail brand selling fashion items through an online storefront. Consumers researching Eraldo typically look for information on shipping times, returns and sizing, customer service responsiveness and product authenticity. When comparing sellers, shoppers often check shipping policies, return procedures and contact options before purchasing.