Reviews Analysed
21
We Collect & Analyse Reviews
Eraldo
Experiences & Reviews
Eraldo is a retail brand selling fashion items through an online storefront. Consumers researching Eraldo typically look for information on shipping times, returns and sizing, customer service responsiveness and product authenticity. When comparing sellers, shoppers often check shipping policies, return procedures and contact options before purchasing.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive customer service; one review reports repeated call disconnections and a difficult refund process.
Share
Strong
12%
💰
Value for money
Several reviewers highlight competitive pricing and good deals, citing "best price" or "cheapest online" in their comments.
Share
Mixed
7%
⚡
User experience
Many reviewers report fast, smooth ordering and delivery experiences; a small number note limited control over delivery options.
Share
Strong
26%
🔧
Product quality
Reviewers generally say items arrive as described, well packaged and in good condition; one comment flags a sizing issue.
Share
Strong
17%
📞
Communication
Most customers report clear, helpful replies (sometimes with photos); one review describes only generic emails and slow responses.
Share
Strong
12%
⭐
Overall experience
Overall impressions are predominantly positive, praising speed, packaging and condition; isolated negative reports focus on service failures.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Girls tracksuits
"I ordered two sets of tracksuits for my girl only to receive an email a few days later that they regretted that the designs were out of stock. I called several times and each time, I would be disconnected. I resorted to sending an email seeking explanation and the way forward but the only email I got was generic. They said they would respond in a while but they never did. Four days later I called again, the same trend and no reply to the emails. I wondered if there was no customer care support team to help address customers issues. After few more attempts I was lucky to talk to the customer care manager. I did not want to hear anything about the exchange, or what I wanted was a refund. I had a tough time trying to get my money back but I finally did. This company has very poor customer service."
Albert David
Collected.reviews
Dec 01, 2021
Featured for: Detailed negative service and communication
100% Would recommend Eraldo
"100% Would recommend Eraldo. I had problems with their promo code (it's my fault) and they were super helpful and kind enough to help me. Shipping was..."
Charles B
Trustpilot
Sep 30, 2025
Featured for: Positive fast shipping and support
Fab all round
"Fab all round Lovely item, cheapest online and speedy delivery. M..."
Ony
Trustpilot
Sep 30, 2025
Featured for: Mentions price, product and delivery options
- First purchase with Eraldo and LOVE IT
"- First purchase with Eraldo via Farfetch and I already love it. - Legit products and I can tell they pay full attention and thorough care to each del..."
Nguyen Quynh Nhu
Trustpilot
Sep 30, 2025
Featured for: Detailed international shipping and transparency
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Charles B
trustpilot.com
Sep 30, 2025
100% Would recommend Eraldo
100% Would recommend Eraldo. I had problems with their promo code (it's my fault) and they were super helpful and kind enough to help me. Shipping was...
L
Lumen Lux
trustpilot.com
Sep 30, 2025
I bought something by mistake at Eraldo…
I bought something by mistake at Eraldo online. I immediately reach out to the customer service to cancel the order. The customer service team at Eral...
O
Ony
trustpilot.com
Sep 30, 2025
Fab all round
Fab all round Lovely item, cheapest online and speedy delivery. M...
M
Mario
trustpilot.com
Sep 30, 2025
Love the experience and super fast…
Love the experience and super fast shipping. The s...
R
Robin B
trustpilot.com
Sep 30, 2025
Great prices fast shipping!
...
A
ALAN
trustpilot.com
Sep 30, 2025
fast shipping
...
N
Nancy
trustpilot.com
Sep 30, 2025
Product as advertised delivered quickly
Product as advertis...
G
Gizelle Greiner
trustpilot.com
Sep 30, 2025
Surprised how seamless my order was…
Surprised how seamless my order was co...
G
Grintas
trustpilot.com
Sep 30, 2025
Outstanding!!!
I stumbled on Eraldo via a Google search and I’m ecstatic I did!! Not only did I get the best price on my Dries Van Noten sweater but it was shipped t...
d
drecunvhotmail.com
trustpilot.com
Sep 30, 2025
great store
...
G
Grace
trustpilot.com
Sep 30, 2025
Easy to order and very fast delivery
Easy to order and...
E
Eila Artjusina
trustpilot.com
Sep 30, 2025
Great service
...
M
Midori
trustpilot.com
Sep 30, 2025
I contacted customer service with a…
I contacted customer service with a question and received a very helpful response with photos, which was greatly appreciated. The product...
M
Melissa Simon
trustpilot.com
Sep 30, 2025
beautiful product and excellent…
beautiful product and ex...
N
Nguyen Quynh Nhu
trustpilot.com
Sep 30, 2025
- First purchase with Eraldo and LOVE IT
- First purchase with Eraldo via Farfetch and I already love it. - Legit products and I can tell they pay full attention and thorough care to each del...
n
nicole
trustpilot.com
Sep 30, 2025
Absolutely wonderful service
Absolutely wonderful se...
a
ashanti
trustpilot.com
Sep 30, 2025
Black Prada suede slides
Exactly what I ordered. Great quality. I love my P...
E
Ewelina
trustpilot.com
Sep 30, 2025
Everything was fine exept the size of …
Everything was fine exep...
S
Sheryl Solomon
trustpilot.com
Sep 30, 2025
Fantastic experience!
Great communication, incredibly fast...
c
customer
trustpilot.com
Sep 30, 2025
The shipping is wonderful it faster…
The shipping is wonderful it fa...
Conclusion
Customer feedback is consistently positive about shipping speed, packaging and the condition of delivered items, with many reviewers reporting fast international deliveries. Multiple reviewers praise helpful customer service and clear communication, including prompt order cancellations and photo responses. A minority of reviews report problems: one detailed case describes repeated call disconnections and a difficult refund, and another mentions sizing issues. If you are considering Eraldo, check size guidance carefully, confirm delivery options at checkout and save communication records when contacting support.