Many reviews describe a quick, straightforward selling process with clear online steps. A noticeable group reports price cuts after inspection, devices returned with new damage, and enquiries going unanswered. Positive feedback highlights fast payouts and easy quotes. Negative feedback centres on changed valuations and weak follow-up after disputes.
Examples from available reviews (Apr 2019 – Mar 2026).
Phone received and tested, payment sent within hours; reviewer praises honesty.
“two hours later they sent my payment”
Initial high offer was reduced substantially after inspection for minor damage.
“they offered £130 once received.”
Company doesn't answer calls or emails and refuses faulty returns.
“Never Answer the phone and reply to emails.”
Prompt email responses helped locate my phone and I received a good payment.
“located my phone without any issues or delays!”
Positive reviews often mention quick checks and fast bank transfers once devices arrive. A recurring set of negative reviews describes items returned damaged, parcels stuck at sorting offices, and occasional long waits for payment. Both patterns show up repeatedly.
Many reviews say the offer dropped after inspection or the price changed after the fact. Other reviewers report competitive payouts, sometimes higher than expected compared with other sites. Sudden devaluations stand out as a clear negative theme.
Many customers describe an easy online process, quick quotes, and step-by-step status updates. A smaller but noticeable group reports website errors, refresh loops, and emails bouncing back. Most find it simple to use, with occasional technical snags.
Several reviewers say devices came back with new scratches, smashed screens, or a worse fault label than before. A few mention problems with unlocked status or devices being classed as faulty when they believed they worked. Reports of return damage recur among the negative reviews.
Some users report quick email replies and timely updates that tracked progress and helped locate items. Many others describe unanswered calls, slow updates, and no engagement once a dispute starts. Communication differs sharply from case to case.
Reviews split between fast, smooth sales and cases involving valuation disputes or unresolved damage claims. Positive experiences usually point to speed and convenience, while negative ones focus on post-inspection revaluations and limited help with disputes. The outcome varies widely depending on how the transaction goes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (9) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer experienced long payment delays and found service untrustworthy.
“you have to wait like 2 weeks after you receive confirmation that you'll get paid”
Prompt email responses helped locate my phone and I received a good payment.
“located my phone without any issues or delays!”
Service was fast and reliable overall.
“Fast & realiable.”
Best price offered and money received within 48 hours with stage notifications.
“money in bank within 48hrs of receiving the phone”
Service met expectations and payment was received within a few days.
“Nothing less what I expected.”
Phone was received, tested in two days and payment issued within hours.
“payment was issued within hours”
Quoted amount was paid upon receipt; process was easy and flawless.
“What I was quoted was paid upon receipt.”
Accepted offer was reduced after inspection, reviewer calls the practice deceptive.
“they then revised the offer down quoting the issues I specified as justification.”
Easy to use and payment received same day devices arrived.
“Easy to use payment received same day the devices were received”
Quick payment, easy and reliable service.
“Paid money quickly. Easy service and reliable”
Payment received as promised and sooner than expected.
“Paid as promised and in quicker time than expected”
Process was quick and easy to complete.
“Quick & easy”
Reviewer delighted to receive cashback for old phones.
“Delighted with the cash back on my old phones!”
Website pages refreshed and email address bounced, reviewer frustrated.
“Website is garbage and when I click on the item I want to sell the page refreshes.”
Website is easy to use with clear instructions; reviewer will recommend.
“Easy to use website & clear instructions, will use again or recommend”
Received a good amount, higher than other sites' quotes.
“Good a good amount of money from the phone which was great as other sites weren't quoting as much.”
Easy website, quick quote and near-instant payment to bank.
“Got a quote in a few minutes”
Fast service with quote paid in full; reviewer will reuse.
“quote paid in full.”
Service was excellent and very speedy.
“Excellent and speedy service!”
No hidden terms and conditions; service was fast and efficient.
“No hidden t&cs, very fast and very efficient. Thank you!”
Price was lowered after inspection; reviewer disputes claimed LCD burn.
“lowered my price to £36, claiming it has 'lcd burn'.”
Great service and trust in the company.
“Great service and a company I can trust”
Device paid for same day after arrival; efficient service.
“paid me the agreed price the very same day.”
Received the promised payment quickly and good communication throughout.
“Paid out what they said they would ,unlike many other companies which claim your phone has not the grade”
Fast, efficient service with timely email updates and quick payment.
“Fast efficient service.”
Brilliant service with same-day payment.
“Brilliant service same day payment.”
Quick and easy selling experience with no problems.
“Quick easy. No problems”
Straightforward process to recycle mobile devices efficiently.
“Very straight forward way to ensure mobile devices are recycled efficiently. Thank you team.”
Platform was really easy to use with updates at each step.
“Really easy to use. Keep you up to date at each step.”
Easy quoting, quick service and clear communication.
“Very quick service and great communication. Very happy.”
Happy to safely dispose devices and receive some money.
“Very happy to have been able to safely dispose of my iPad and iPhone. Nice to get some money for things, but important to pass them on with a care for the environment.”
Quick, easy process with payment received within days.
“Payment was in my account within days.”
Easy process with fast review and payment matching the quote.
“Easy process, fast review and payment as quoted”
Very fast, efficient service and high satisfaction leading to recommendations.
“Very fast efficient service . I have used envirophone before .”
Excellent quick service from quote to receiving funds.
“Excellent quick service. A very fast process from the quote to receiving the funds.”
Repeated seller experienced no payment problems and recommends Envirofone.
“had no problems with getting my payments highly recommend”
Prompt, reliable and efficient service; reviewer very impressed and recommends.
“Prompt, reliable, efficient service. Did exactly what it said on the tin.”
Phone received and tested, payment sent within hours; reviewer praises honesty.
“two hours later they sent my payment”
Sold phone online and received money in the account next day.
“Sold my phone on line on day one and money in my account the next day.”
Received best price, quick processing, and same-day payment.
“Best price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Envirofone runs an online buyback and recycling service for devices in the UK. It takes used smartphones, tablets, and accessories and gives instant quotes online. Customers post devices using prepaid labels or a courier, then the company checks them on arrival. Envirofone then refurbishes devices or recycles them under UK waste electrical rules, using established logistics channels.