Reviewers consistently praise Envirofone for a straightforward online process, fast handling and prompt payments, often noting same‑day or next‑day payout after device acceptance. Communication is commonly described as clear, with email updates during receipt and testing. Several reviews highlight the company’s role in recycling and the option to buy refurbished devices, though few discuss refurbished product quality in detail. One reviewer reported slow postal tracking updates, but still received timely payment; this suggests courier choice can affect parcel transit rather than Envirofone’s processing.
Examples from available reviews (Apr 2019 – Feb 2026).
Device paid for same day after arrival; efficient service.
“paid me the agreed price the very same day.”
The selling process was fast, simple and eco-friendly.
“The process was fast, simple, and hassle-free.”
Received the promised payment quickly and good communication throughout.
“Paid out what they said they would ,unlike many other companies which claim your phone has not the grade”
Received best price, quick processing, and same-day payment.
“Best price.”
Reviewers routinely report fast, reliable handling and prompt payments, often same-day or within a few days after device acceptance.
A minority of reviews mention payouts and pricing, typically noting fair or competitive payments for devices sold and affordable refurbished stock.
Users describe an easy online quote and postage workflow; one reviewer reported slow courier tracking but payment remained timely.
Very few reviews discuss refurbished product quality; one reviewer explicitly noted satisfaction with a purchased refurbished device.
Multiple reviewers cite clear email updates and prompt messages when devices are received, tested and paid, aiding transparency during the process.
Most reviewers describe a positive overall experience, highlighting ease of use, speed of payment and an environmental focus on recycling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (9) · Reviews (1) · Quotes shortened · As of: February 2026
Service was very convenient and simple to use.
“Very convenient and simple service.”
Phone returned smashed and company declined liability for damage during transit.
“Received the phone back completely smashed.”
Initial high offer was reduced substantially after inspection for minor damage.
“they offered £130 once received.”
Phone was deemed faulty, offer reduced, and returned with deep scratches.
“received my phone back with deep screwdriver scratches all over my phone.”
Used service multiple times but had a bad experience and will not return.
“never again”
Device returned heavily scratched; customer service refused to provide further assistance.
“I was forced to accept their offer”
Original offer dropped from £136 to £34 due to alleged damage.
“origional offer was £136 they then offered £34 lol”
They labelled the working iPhone non-working and devalued it.
“what they called non working iphone 12 pro”
Quotes were changed retrospectively and packaging contents were disposed of.
“they applied me the new prices retrospectively”
Items were deemed broken, offered £0, and reviewer requested their return.
“offered me £0 and said they will recycle them for free for me”
Company claimed the phone was damaged and lowered its payment.
“sent my phone in excellent condition was told that it was broke camera”
Phone purchase hasn't arrived and company gives no delivery updates.
“it’s not arrived and I am unable to get any updates”
Received a phone that was not unlocked and must wait for support.
“its not unlocked and now Envirophone are away until the bank holiday..”
Phone sold but payment wasn't received and communication failed.
“money had been paid and it hasn’t been in touch with my bank”
Company doesn't answer calls or emails and refuses faulty returns.
“Never Answer the phone and reply to emails.”
Company offered only 5.00 for their iPhone, an insulting low offer.
“Trying to buy from me for 5.00 a joke no word of a lie”
They dramatically reduced their offer, claiming the iPad was faulty.
“reoffered £62 and said it was faulty.”
They offered only about £10 and returned the watch second class.
“offer me 10 pound odd then have the cheek to send it back second class”
Company changed the purchase price after receiving the item and didn't explain.
“they change the purchase price once you have sent.”
Claimed device was faulty and slashed the payout to £25.
“Then offered a pittance at £25.”
Phone screen failed under warranty and company hasn't responded to emails.
“They have not replied to any of my emails.”
Tablet is stuck at the sorting office because company won't accept it.
“it is still being held at their local sorting office because they refuse to accept it.”
They reduced the agreed price, incorrectly claiming unlocking reduced value.
“they gave me £30 less and said it’s because it’s unlocked.”
I recently sold my old phone to Envirofone and had a great customer experience. The process was fast, simple, and hassle-free. All I had to do was visit their website, enter the details of my phone, get an instant quote, and then send it off using their free postage service.
What impressed me most about Envirofone is how they're committed to being eco-friendly by encouraging people to recycle their phones instead of throwing them away in landfills. They refurbish old phones rather than letting them go to waste or putting additional strain on the planet's resources.
Another excellent aspect of using Envirofone is that they don't just buy phones; they also sell refurbished ones at affordable prices in their online store. So if you need a new device but don't want to spend too much money buying brand new items, this could be an excellent option for you.
Overall, I can definitely recommend Envirofone for anyone looking to sell or purchase refurbished mobiles. Their commitment not only helps reduce e-waste but also provides some peace of mind knowing you've made a green choice while enjoying a fantastic product!
Phone was immaculate and had been quoted £290 before selling.
“I was quoted £290 for my phone.”
Phone was damaged in transit and company denied responsibility then stopped responding.
“Envirofone have now stopped responding to my emails and I'm left with a broken phone.”
Company claimed not to receive a signed-for phone and hasn't resolved it.
“they are saying that the phone was not received despite the fact that was a signed for package.”
They lowered the price drastically and paid only £22 instead of £109.
“wouldonly pay £22 instead of the £109 qouted!”
Phone was downgraded to a £0.00 offer and they won't return it.
“have now brought the offer down to £0.00.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Envirofone is a UK-based company that buys and sells used mobile phones and tablets via an online platform. It offers online device valuation, handles device collection or postage and operates refurbishment and resale channels aimed at extending device life and reducing e-waste. Consumers researching Envirofone typically look for information on payment speed, payout fairness, postage options and communications during inspection and payment processes.