Many reviewers praise quick delivery, accurate product descriptions, and strong sale prices. Several customers mention secure packaging and fast help from specific support agents. A noticeable group reports cancelled orders, missing deliveries, and refunds that arrived late or never came. Many complaints also point to weak communication about duties, sizing, and returns.
Examples from available reviews (Nov 2021 – Mar 2026).
Service was fantastic with super quick delivery.
“Fantastic service as usual from END”
Order was cancelled without notice or explanation, causing disappointment.
“cancellation of my recent order, which was processed without any prior notice or explanation.”
They have not refunded over 1000 pounds and ignore complaints.
“I still have over 1000 pounds with them and have not received a refund”
Received two left shoes and customer service did not resolve it.
“was sent two left shoes from the same pair.”
Many reviews highlight fast shipping, parcels arriving in good condition, and quick fulfilment. Others describe failed deliveries, lost returns, wrong items, and refunds held back until customers escalated. Most service feedback, both good and bad, centres on delivery and how issues were handled after purchase.
Customers often point to fair pricing, good sale finds, and solid value for branded items. Some mention promo codes or vouchers that did not work, plus complaints about return or duty charges. Price praise appears alongside occasional notes about unexpected costs.
Many users say the website and app are easy to navigate, with a simple checkout and clear product pages. Several shoppers report items arriving as described and say ordering felt smooth. A small number raise concerns about product range and how stock is managed.
Many reviews say products match the description, fit true to size, and feel well made. Repeated complaints mention faulty items, manufacturing defects, and poor fabric quality in some orders. Several reviews also cite mismatched pairs and return requests being refused.
Many complaints describe cancellations or refunds processed without notice or a clear reason. Reviewers also mention duties and sizing not being made clear, plus slow or unhelpful replies in multiple cases. A few reviews single out staff members who quickly fixed delivery or sizing issues.
Feedback splits between strong praise for delivery speed, packaging, and site usability, and clear low-score reviews tied to cancellations and refund problems. The most common negatives involve shipping or returns that stayed unresolved and limited clarity on fees and sizing. Satisfaction depends largely on smooth delivery and responsive support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
The delivery was very fast.
“Fast delivery”
Found a rare collaboration and was able to purchase quickly.
“I could buy them fast enough! 10/10”
Shoes met expectations and delivery was quick.
“I’m very happy with the shoes.”
Excellent price and prompt delivery by DPD.
“Excellent price and delivered promptly by DPD.”
Item matched description, was well packaged and delivered quickly.
“Item as described well packaged and quick delivery”
Site is trustworthy and products were as advertised.
“Trustworthy site, products as advertised.”
Delivery was smooth and fast; everything was good.
“Smooth and fast delivery! All was good”
Shoes were beautiful and delivered on time.
“Beautiful shoes delivered right on time”
Returned items were lost in-store and refunds were not issued.
“Returned Items lost by store/warehouse in transit. No Refund Issued.”
No notice or communication about duty fees, causing unexpected charges.
“This company told me nothing about any duty fees I would be paying”
They sent Japanese sizing without disclosure and refused to assist.
“Zero disclosure on their website that this item uses Japanese sizing.”
Customer service mishandled a lost delivery and withheld refund.
“package was never shipped and was signed for my End employee.”
Company refused to file a shipping claim or resolve a stolen item.
“this company refused to submit a claim on my behalf”
They sent the wrong item then delayed and denied an exchange.
“They sent wrong item due to their fault.”
They have not refunded over 1000 pounds and ignore complaints.
“I still have over 1000 pounds with them and have not received a refund”
They advertised free returns but charged international return fees.
“They sneakily claim "free returns" with labels across the screens”
They returned my order prematurely then refunded and ignored my emails.
“They sent my order back before I had time to collect it”
Return process in the US is difficult and not assisted by END.
“Nice clothes but horrible return policy.”
They refused to provide a return label and charged high return costs.
“return shipping is the customer's responsibility.”
I ordered the Slow Selvage Denim Jacket from the End Clothing online store.
This is my first purchase from them, and I was extremely pleased with their prompt service and excellent customer service.
They also provide you with a tracking number as soon as it delivers.
The jacket appears to be nicely built and looks exactly like the photographs; great material fits as predicted (I'm 178cm, 69kgs, and the medium fits me well).
The design is one-of-a-kind and appears professional, with a superb finish to all of the details.
This jacket is fantastic.
It's one of my favorite outfits to put on when I'm getting dressed up.
The jacket has received numerous compliments.
HIGHLY RECOMMEND!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
End Clothing runs an online store selling sneakers, clothing, and accessories from multiple fashion brands. Each item has a product page with photos, sizing information, and pricing. Customers can order online, manage their accounts, and choose delivery options at checkout. The site also lists return details, promotions, and ways to contact customer service.