Reviewers most often highlight fast delivery, accurate product descriptions and good packaging when shopping at End Clothing. Multiple customers praise the app and website for ease of ordering, and product comments frequently mention materials, fit and finish matching expectations. However, a small number of reviews report problematic customer-service interactions and difficulties with address changes or carrier deliveries. When considering End Clothing, check available shipping options and the returns/address-change policy, and monitor tracking communications after purchase to reduce the risk of carrier-related issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service refused to help change address and was rude.
“Their CSRs were rude and unwilling to assist with my valid request.”
FedEx failed to deliver and returned the package without resolution.
“and then ship your package back to END.”
Prompt service and a well-made jacket that fits and impresses.
“I was extremely pleased with their prompt service and excellent customer service.”
Good price, prompt shipping and satisfactory overall experience.
“Good price with prompt shipping .”
Most reviewers report fast shipping and prompt order handling; a small number report delivery failures or problems changing addresses.
Some customers cite fair or excellent prices; a few note shipping costs reduce perceived value or express mixed pricing impressions.
The app and website are described as user-friendly and ordering is generally straightforward across multiple reviews.
Products are frequently reported as matching descriptions and photos, with customers noting good materials, fit and finish.
Customers often praise tracking, packaging and status updates; negative mentions focus on rude support or carrier responsiveness.
Most reviewers describe a positive overall experience driven by quick delivery and accurate items; isolated negative experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The delivery was very fast.
“Fast delivery”
Found a rare collaboration and was able to purchase quickly.
“I could buy them fast enough! 10/10”
Shoes met expectations and delivery was quick.
“I’m very happy with the shoes.”
Excellent price and prompt delivery by DPD.
“Excellent price and delivered promptly by DPD.”
Item matched description, was well packaged and delivered quickly.
“Item as described well packaged and quick delivery”
Site is trustworthy and products were as advertised.
“Trustworthy site, products as advertised.”
Delivery was smooth and fast; everything was good.
“Smooth and fast delivery! All was good”
Shoes were beautiful and delivered on time.
“Beautiful shoes delivered right on time”
Returned items were lost in-store and refunds were not issued.
“Returned Items lost by store/warehouse in transit. No Refund Issued.”
No notice or communication about duty fees, causing unexpected charges.
“This company told me nothing about any duty fees I would be paying”
They sent Japanese sizing without disclosure and refused to assist.
“Zero disclosure on their website that this item uses Japanese sizing.”
Customer service mishandled a lost delivery and withheld refund.
“package was never shipped and was signed for my End employee.”
Company refused to file a shipping claim or resolve a stolen item.
“this company refused to submit a claim on my behalf”
They sent the wrong item then delayed and denied an exchange.
“They sent wrong item due to their fault.”
They have not refunded over 1000 pounds and ignore complaints.
“I still have over 1000 pounds with them and have not received a refund”
They advertised free returns but charged international return fees.
“They sneakily claim "free returns" with labels across the screens”
They returned my order prematurely then refunded and ignored my emails.
“They sent my order back before I had time to collect it”
Return process in the US is difficult and not assisted by END.
“Nice clothes but horrible return policy.”
They refused to provide a return label and charged high return costs.
“return shipping is the customer's responsibility.”
I ordered the Slow Selvage Denim Jacket from the End Clothing online store.
This is my first purchase from them, and I was extremely pleased with their prompt service and excellent customer service.
They also provide you with a tracking number as soon as it delivers.
The jacket appears to be nicely built and looks exactly like the photographs; great material fits as predicted (I'm 178cm, 69kgs, and the medium fits me well).
The design is one-of-a-kind and appears professional, with a superb finish to all of the details.
This jacket is fantastic.
It's one of my favorite outfits to put on when I'm getting dressed up.
The jacket has received numerous compliments.
HIGHLY RECOMMEND!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
End Clothing (END.) is a UK-based retailer and e-commerce store specialising in contemporary menswear, footwear and accessories from global designer and sportswear brands. The retailer operates online with international shipping and is commonly consulted by shoppers looking for limited releases, brand collaborations and a curated selection of seasonal apparel and trainers.