Many reviewers praise quick delivery, accurate product descriptions, and strong sale prices. Several customers mention secure packaging and fast help from specific support agents. A noticeable group reports cancelled orders, missing deliveries, and refunds that arrived late or never came. Many complaints also point to weak communication about duties, sizing, and returns.
Examples from available reviews (Nov 2021 – Mar 2026).
Service was fantastic with super quick delivery.
“Fantastic service as usual from END”
Order was cancelled without notice or explanation, causing disappointment.
“cancellation of my recent order, which was processed without any prior notice or explanation.”
They have not refunded over 1000 pounds and ignore complaints.
“I still have over 1000 pounds with them and have not received a refund”
Received two left shoes and customer service did not resolve it.
“was sent two left shoes from the same pair.”
Many reviews highlight fast shipping, parcels arriving in good condition, and quick fulfilment. Others describe failed deliveries, lost returns, wrong items, and refunds held back until customers escalated. Most service feedback, both good and bad, centres on delivery and how issues were handled after purchase.
Customers often point to fair pricing, good sale finds, and solid value for branded items. Some mention promo codes or vouchers that did not work, plus complaints about return or duty charges. Price praise appears alongside occasional notes about unexpected costs.
Many users say the website and app are easy to navigate, with a simple checkout and clear product pages. Several shoppers report items arriving as described and say ordering felt smooth. A small number raise concerns about product range and how stock is managed.
Many reviews say products match the description, fit true to size, and feel well made. Repeated complaints mention faulty items, manufacturing defects, and poor fabric quality in some orders. Several reviews also cite mismatched pairs and return requests being refused.
Many complaints describe cancellations or refunds processed without notice or a clear reason. Reviewers also mention duties and sizing not being made clear, plus slow or unhelpful replies in multiple cases. A few reviews single out staff members who quickly fixed delivery or sizing issues.
Feedback splits between strong praise for delivery speed, packaging, and site usability, and clear low-score reviews tied to cancellations and refund problems. The most common negatives involve shipping or returns that stayed unresolved and limited clarity on fees and sizing. Satisfaction depends largely on smooth delivery and responsive support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Only unsold items are selected for sale.
“Only unsold items are selected.”
Fair price and efficient shipment overall.
“Fair price and efficient shipment”
Fast delivery, well packaged and great bargains during sale.
“Fast delivery, well packaged, great sale on, bargain on the sambas!”
Customer support resolved a sizing error quickly and effectively.
“Olly from customer support who resolved my issues in a fast and effective way”
Shopping was seamless and speedy, a top e-commerce experience.
“Seamless and speedy, shopping on END remains the best retail experience I have with e-commerce.”
Quick shipping with no additional international shipping cost.
“quick shipping, no additional cost for international shipping”
Order was cancelled without notice or explanation, causing disappointment.
“cancellation of my recent order, which was processed without any prior notice or explanation.”
Delivery was quick but the box arrived damaged.
“Quick delivery, box was damaged”
Consistently great service and fast shipping.
“End never let down, always best and fair service and fast shipping”
Purchase and delivery were smooth; product received securely packed.
“Purchase and Delivery is smooth and swift.”
Great price, quick delivery with regular updates; would use again.
“Great price and very quick delivery with regular updates”
Always great items and fast speedy delivery.
“Always great items and fast speady delivery”
Fast delivery and tracking; product was slightly too big.
“Fast delivery great tracking nice product a bit to big tho”
Customer did not receive their order.
“I did not receive my order”
Trainers were refunded with no explanation, causing inconvenience.
“Trainers I ordered got refunded the next day.. no explanation”
Delivery date was changed to suit the customer's needs.
“they changed the delivery date to my needs”
Service was very fast and very efficient.
“Very fast, very efficient”
Products arrived quickly, undamaged and as expected.
“No issues, got the products i ordered quickly.”
Promised delivery date passed and items have not arrived.
“Promised delivery date was 13 Feb 2026. Till now, nothing.”
Shipping was fast; products genuine and prices very good.
“Great and original products and very good prices”
Employee Lauren resolved a delivery issue with excellent customer service.
“Lauren provided outstanding support in resolving a delivery issue”
Orders were refunded later due to stock issues and campaign codes failed.
“we looked but could not find your item”
Received two left shoes and customer service did not resolve it.
“was sent two left shoes from the same pair.”
Paid but parcel marked delivered; customer service refused adequate investigation.
“END claims the delivery was “compliant” even though I did not authorise a safe place”
Refund enquiry waited over a week without response.
“Absolute shambles, I've been waiting well over a week to get a refund enquiry responded too.”
Received a faulty product and return was not accepted.
“Product delivered faulty and would not accept the return.”
Voucher did not work and customer service responses were slow.
“I received £100 in a voucher that hasn't worked”
Clothes were poor quality and returns were dismissed.
“The clothes ( 2 sweaters ) are horrible quality.”
Shoe looks great and materials feel solid; sizing was true.
“Sizing was true to size for me”
Service was fantastic with super quick delivery.
“Fantastic service as usual from END”
Good price, prompt shipping and satisfactory overall experience.
“Good price with prompt shipping .”
The app is very user friendly and packaging was nice.
“The app is very user friendly”
Customer service refused to help change address and was rude.
“Their CSRs were rude and unwilling to assist with my valid request.”
Ordering was easy and items were as described.
“Great - easy to order and items were perfect and as described.”
The order had quick shipping and good packaging.
“Quick shipping, good packaging”
Product was excellent and delivery was fast.
“Excellent product fast delivery all great.”
Item was delivered very quickly and packaged well.
“Item was delivered in lightning-quick time and packaged really well.”
The order was good and arrived on time.
“Good and on times”
Shipping was fast and the item arrived in excellent condition.
“Fast shipping in an excellent condition!”
FedEx failed to deliver and returned the package without resolution.
“and then ship your package back to END.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
End Clothing runs an online store selling sneakers, clothing, and accessories from multiple fashion brands. Each item has a product page with photos, sizing information, and pricing. Customers can order online, manage their accounts, and choose delivery options at checkout. The site also lists return details, promotions, and ways to contact customer service.