Reviews Analysed
21
We Collect & Analyse Reviews
EMP
Experiences & Reviews
EMP is an online retailer specialising in licensed music, film, gaming and alternative fashion merchandise. The site offers a catalogue of band t‑shirts, apparel, media and fan items and supports online ordering and home delivery across multiple locations. Consumers searching reviews typically look for information about product authenticity, sizing, delivery and customer service.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers report timely delivery and secure packaging; a noticeable minority highlight slow shipments or delivery handling issues with carriers.
Share
Strong
26%
💰
Value for money
Several customers mention good value, discounts or delivery subscriptions; a few report extra costs for returns or replacement purchases.
Share
Mixed
8%
⚡
User experience
A small number of reviews praise the website search and filters for making items and sizes easy to find, based on limited mentions.
Share
Mixed
3%
🔧
Product quality
Most reviews describe accurate designs, good materials and well packaged items; a small minority report print defects or sizing that did not match expectations.
Share
Strong
25%
📞
Communication
Many customers praise order updates and prompt replies; several cite late or missing dispatch/tracking information as a concern.
Share
Mixed
11%
⭐
Overall experience
Overall impressions are generally positive with satisfied purchasers citing product quality and reliable fulfilment; a few reviews note negative return or delivery experiences.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Three Characters:
"I recently discovered EMP, and I couldn't be happier with my experience. The website offers a huge variety of merchandise, including music and gaming-related items, movie and TV show apparel, as well as alternative fashion pieces. Despite the wide range of products available, navigating the site was a breeze thanks to their easy-to-use search filters. In addition to sorting by category or brand, I could also filter by size or color - an added bonus that made finding exactly what I wanted even easier. What really impressed me though was the quality of the products themselves. The band t-shirt I ordered arrived in perfect condition and looked just like it did on the website. It's clear that EMP takes pride in offering high-quality merchandise that fans can be proud to wear. Overall, my experience with EMP has been top-notch from start to finish. Whether you're looking for a specific band's merch or just want to browse some cool alternative clothing options, this is definitely worth checking out!"
Lubowitz
Collected.reviews
Mar 23, 2022
Featured for: site navigation and product quality
Another excellent transaction with EMP
"Another excellent transaction with EMP. CD arrived within time frame specified and was extremely well packaged. CD was as advertised and good value fo..."
Chris Gilzean
Trustpilot
Sep 30, 2025
Featured for: detailed praise: updates, packaging, value
Very slow to be delivered and I've only…
"Very slow to be delivered and I've only just received any tracking information now that I've already had the parcel all weekend it wou..."
Debs
Trustpilot
Sep 30, 2025
Featured for: slow delivery, good product quality
Disappointed
"Didn't recieve dispatch information until after item had arrived. Item took over a week to come. Item was way too..."
S Trevaskiss
Trustpilot
Sep 30, 2025
Featured for: dispatch issue and return cost
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Ruthie Jones
trustpilot.com
Sep 30, 2025
Great alternative shopping experience
I've shopped at EMP for years. Always find things Myself and family like. Lots of things you won't find anywhe...
c
customer
trustpilot.com
Sep 30, 2025
Great product does what is says on the…
Great product does what is says on the...
J
Jason Clarke
trustpilot.com
Sep 30, 2025
Good arrived safely and 3 days early…
Good arrived safely and 3 days...
B
Bill Bogus
trustpilot.com
Sep 30, 2025
Great hoodie but long wait
Really nice hoodie, exactly what I wanted & fitted well - Will also be ordering a few more as backups. Just a...
P
Paul
trustpilot.com
Sep 30, 2025
Metal T shirts upgraded
Nothing went wrong at all. Products were well packaged, a...
M
Mr Iain Cunningham
trustpilot.com
Sep 30, 2025
Arrived on time.
...
D
Debs
trustpilot.com
Sep 30, 2025
Very slow to be delivered and I've only…
Very slow to be delivered and I've only just received any tracking information now that I've already had the parcel all weekend it wou...
T
Theresa Armstrong
trustpilot.com
Sep 30, 2025
The process from start to finish
The process from start to finish, ordering to delivery of the item was bril...
L
Life Screams
trustpilot.com
Sep 30, 2025
Very good value
Very good value, especially with th...
A
Anonymous
trustpilot.com
Sep 30, 2025
Everything was faultless.
Everything was faultless.. Sent a message and they answered imme...
K
Karen Reynolds
trustpilot.com
Sep 30, 2025
Really great items
I've ordered t shirts, CDs and clothes from EMP for over 5...
S
Shelby
trustpilot.com
Sep 30, 2025
Items were found easily on the website
Items were found easily on the website. Good range of sizes available...
C
Chris Gilzean
trustpilot.com
Sep 30, 2025
Another excellent transaction with EMP
Another excellent transaction with EMP. CD arrived within time frame specified and was extremely well packaged. CD was as advertised and good value fo...
C
Charlie Allen
trustpilot.com
Sep 30, 2025
Regular updates
Great communication f...
J
Jahid Hasan
trustpilot.com
Sep 30, 2025
Qmee is an online platform that allows…
Qmee is an online platform that allows users to earn rewards by completing surveys, searching the web, or engaging with offers. It's user-friendly, of...
M
Mr Robert HAYES
trustpilot.com
Sep 30, 2025
Not happy royal mail just left it in…
Not happy royal mail just le...
A
Adam Bretherton
trustpilot.com
Sep 30, 2025
Great Service
Great product, great service throughout and even after sales vare to c...
C
Clare
trustpilot.com
Sep 30, 2025
Love EMP
Items arrived in the time frame provided....
S
S Trevaskiss
trustpilot.com
Sep 30, 2025
Disappointed
Didn't recieve dispatch information until after item had arrived. Item took over a week to come. Item was way too...
A
Adrian Jones
trustpilot.com
Sep 30, 2025
I received both Tee shirts and not happy
I received both Tee shirts and to be honest was disappointed with the quality and the Metallica one was not even printed in the...
Conclusion
Reviews indicate that EMP commonly delivers well‑packaged, accurate merchandise and that many customers are satisfied with product quality and order fulfilment. Several reviewers praise proactive order updates and prompt responses from the retailer, and some mention value from discounts or delivery subscriptions. Recurrent concerns relate to delivery speed with carriers, occasional late tracking/dispatch notifications, and sizing or print issues that have led to returns and extra postage costs. If you are purchasing, check size guidance carefully, consider the delivery subscription option if you order frequently, and allow extra time for delivery when planning for specific dates.