Reviews often highlight strong product quality and frequent praise for fast, careful delivery. Many customers say the website is easy to navigate and ordering is simple. Several reviews also describe serious problems, including damaged items, incorrect prints, or inconsistent sizing. A smaller group mention late or missing updates about delayed orders.
Examples from available reviews (Jul 2018 – Mar 2026).
Very good quality hoodie, customer very pleased.
“Very good quality hoodie. Very pleased with it.”
Poor communication about delayed pre-order led to cancellation.
“I had no communications from them letting me know so I could decide.”
Item arrived damaged and no replacement email was sent.
“it came delivered damaged”
Super quick delivery and neatly packaged goods in good condition.
“Super quick delivery and goods packaged neatly.”
Customers often mention quick dispatch and tidy packaging. Many point to fast delivery and arrivals that match the schedule. Separate comments note carrier handling issues and the occasional late shipment.
Reviewers describe good prices, regular discounts, and a delivery subscription as key value points. Several mention vouchers and sale pricing when weighing value. Praise for value shows up repeatedly in high-rated reviews.
Users say the site is easy to use and orders are simple to place. Many praise order tracking and delivery updates. A few note tracking notifications that arrived late, which lowered satisfaction.
Many reviews praise durable fabrics and accurate licensed prints. A smaller but notable set reports items arriving damaged, print colours being wrong, and sizing running small. Customers often cite specific pieces, such as hoodies and band T-shirts, when discussing quality.
Several customers praise customer service for fast, helpful replies. Another group says there was no update about pre-order delays, or dispatch details arrived only after delivery. These gaps often appear alongside other issues like the wrong size or damage.
Most reviews describe a smooth purchase from start to finish, with many repeat buyers returning. A smaller number of strongly negative accounts create a clear contrast. Overall, the feedback shows reliable fulfilment with occasional breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
Very good quality hoodie, customer very pleased.
“Very good quality hoodie. Very pleased with it.”
T-shirt delivered quickly and quality has been consistently pleasing.
“delivered quicker then expected.”
Good quality unique clothing not available elsewhere.
“Good quality, unique clothes that you won't find anywhere else.”
Super quick delivery and neatly packaged goods in good condition.
“Super quick delivery and goods packaged neatly.”
Products are excellent but shipping times are very poor.
“shipping times are dreadful”
First-time buyer had no issues and will order again.
“No issues at all.”
Consistently good experience with EMP clothing and merchandise.
“always had a good experience with EMP.”
First-time order arrived well packaged with very quick delivery.
“everything arrived well packaged and really quick delivery”
Excellent service with a great product at a good price.
“Excellent service. Great product. Good price”
Sizes ran much smaller than expected though clothing quality was good.
“Clothing sizes are way off.”
High-quality Metallica hoodie and on-time delivery; highly recommended.
“I highly recommend EMP for quality clothing.”
Poor communication about delayed pre-order led to cancellation.
“I had no communications from them letting me know so I could decide.”
Product met expectations and arrived in good time.
“Great product, exactly what I wanted, and arrived in good time.”
Order was dispatched and delivered on schedule in good condition.
“Despatched & Delivered in good condition & on schedule.”
Website easy to use, fast delivery, well packaged and quality item.
“EMP's website is so easy to navigate and place an order!”
Shirt arrived safely and is good quality.
“Garment is Quality!”
Good communication despite mixed delivery timing; would order again.
“good communication from the company.”
Item arrived damaged and no replacement email was sent.
“it came delivered damaged”
Item arrived but was delayed.
“It arrived (after some delay)”
EMP offers a great range of merchandise.
“great range of merch.”
Longtime customer pleased with products, timely delivery and packaging.
“Very pleased with all my purchases.”
Product met expectations and pleased the customer.
“Great product does what is says on the tin”
Item arrived early and was reported to be amazing quality.
“Good arrived safely and 3 days early and we're amazing quality”
Hoodie fitted well but delivery took nearly a week.
“Just a shame it took nearly a week to arrive...”
Order arrived as expected, well packaged and correct.
“Products were well packaged, all in the time frame expected”
Item arrived on time as expected.
“Arrived on time.”
Delivery was slow and tracking information arrived late.
“Very slow to be delivered and I've only just received any tracking information”
Ordering and delivery process was smooth and problem-free.
“ordering to delivery of the item was brilliant.”
Good value, particularly with annual delivery subscription.
“Very good value, especially with the annual subscription for delivery.”
Customer service responded immediately and shipping was very fast.
“Sent a message and they answered immediately.”
Regular customer received well-packaged, great items over five years.
“always received in great packaging.”
Items were easy to find and delivery updates were provided.
“Items were found easily on the website.”
CD arrived on time, well packaged, with helpful order updates.
“EMP are great at giving updates on your order”
Clear and good communication throughout order and delivery.
“Great communication from order to delivery”
Royal Mail left the parcel in the hall outside the flat.
“Not happy royal mail just left it in hall outside my flat”
Great product and thorough after-sales service checking delivery.
“Great product, great service throughout and even after sales vare”
Items arrived as promised and were good quality with accurate sizing.
“Always good quality and sizing is great.”
Dispatch info arrived after delivery and item was wrongly sized.
“Didn't recieve dispatch information until after item had arrived.”
T-shirts were disappointing quality and one had incorrect print colour.
“the Metallica one was not even printed in the correct colour”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EMP is an online retailer focused on music and pop-culture merchandise. The range usually covers licensed band clothing, hoodies, T-shirts, accessories, and physical media such as CDs and vinyl. Product pages typically show sizing, materials, and photos to help shoppers choose. Orders go through the company’s e-commerce site, which ships physical items to customers.