Reviews indicate that EMP commonly delivers well‑packaged, accurate merchandise and that many customers are satisfied with product quality and order fulfilment. Several reviewers praise proactive order updates and prompt responses from the retailer, and some mention value from discounts or delivery subscriptions. Recurrent concerns relate to delivery speed with carriers, occasional late tracking/dispatch notifications, and sizing or print issues that have led to returns and extra postage costs. If you are purchasing, check size guidance carefully, consider the delivery subscription option if you order frequently, and allow extra time for delivery when planning for specific dates.
Examples from available reviews (Jul 2018 – Feb 2026).
Helpful site navigation and good product quality created a positive experience.
“Overall, my experience with EMP has been top-notch from start to finish.”
CD arrived on time, well packaged, with helpful order updates.
“EMP are great at giving updates on your order”
Delivery was slow and tracking information arrived late.
“Very slow to be delivered and I've only just received any tracking information”
Dispatch info arrived after delivery and item was wrongly sized.
“Didn't recieve dispatch information until after item had arrived.”
Many reviewers report timely delivery and secure packaging; a noticeable minority highlight slow shipments or delivery handling issues with carriers.
Several customers mention good value, discounts or delivery subscriptions; a few report extra costs for returns or replacement purchases.
A small number of reviews praise the website search and filters for making items and sizes easy to find, based on limited mentions.
Most reviews describe accurate designs, good materials and well packaged items; a small minority report print defects or sizing that did not match expectations.
Many customers praise order updates and prompt replies; several cite late or missing dispatch/tracking information as a concern.
Overall impressions are generally positive with satisfied purchasers citing product quality and reliable fulfilment; a few reviews note negative return or delivery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
Very good quality hoodie, customer very pleased.
“Very good quality hoodie. Very pleased with it.”
T-shirt delivered quickly and quality has been consistently pleasing.
“delivered quicker then expected.”
Good quality unique clothing not available elsewhere.
“Good quality, unique clothes that you won't find anywhere else.”
Super quick delivery and neatly packaged goods in good condition.
“Super quick delivery and goods packaged neatly.”
Products are excellent but shipping times are very poor.
“shipping times are dreadful”
First-time buyer had no issues and will order again.
“No issues at all.”
Consistently good experience with EMP clothing and merchandise.
“always had a good experience with EMP.”
First-time order arrived well packaged with very quick delivery.
“everything arrived well packaged and really quick delivery”
Excellent service with a great product at a good price.
“Excellent service. Great product. Good price”
Sizes ran much smaller than expected though clothing quality was good.
“Clothing sizes are way off.”
High-quality Metallica hoodie and on-time delivery; highly recommended.
“I highly recommend EMP for quality clothing.”
Poor communication about delayed pre-order led to cancellation.
“I had no communications from them letting me know so I could decide.”
Product met expectations and arrived in good time.
“Great product, exactly what I wanted, and arrived in good time.”
Order was dispatched and delivered on schedule in good condition.
“Despatched & Delivered in good condition & on schedule.”
Website easy to use, fast delivery, well packaged and quality item.
“EMP's website is so easy to navigate and place an order!”
Shirt arrived safely and is good quality.
“Garment is Quality!”
Good communication despite mixed delivery timing; would order again.
“good communication from the company.”
Item arrived damaged and no replacement email was sent.
“it came delivered damaged”
Item arrived but was delayed.
“It arrived (after some delay)”
EMP offers a great range of merchandise.
“great range of merch.”
Longtime customer pleased with products, timely delivery and packaging.
“Very pleased with all my purchases.”
Product met expectations and pleased the customer.
“Great product does what is says on the tin”
Item arrived early and was reported to be amazing quality.
“Good arrived safely and 3 days early and we're amazing quality”
Hoodie fitted well but delivery took nearly a week.
“Just a shame it took nearly a week to arrive...”
Order arrived as expected, well packaged and correct.
“Products were well packaged, all in the time frame expected”
Item arrived on time as expected.
“Arrived on time.”
Delivery was slow and tracking information arrived late.
“Very slow to be delivered and I've only just received any tracking information”
Ordering and delivery process was smooth and problem-free.
“ordering to delivery of the item was brilliant.”
Good value, particularly with annual delivery subscription.
“Very good value, especially with the annual subscription for delivery.”
Customer service responded immediately and shipping was very fast.
“Sent a message and they answered immediately.”
Regular customer received well-packaged, great items over five years.
“always received in great packaging.”
Items were easy to find and delivery updates were provided.
“Items were found easily on the website.”
CD arrived on time, well packaged, with helpful order updates.
“EMP are great at giving updates on your order”
Clear and good communication throughout order and delivery.
“Great communication from order to delivery”
Royal Mail left the parcel in the hall outside the flat.
“Not happy royal mail just left it in hall outside my flat”
Great product and thorough after-sales service checking delivery.
“Great product, great service throughout and even after sales vare”
Items arrived as promised and were good quality with accurate sizing.
“Always good quality and sizing is great.”
Dispatch info arrived after delivery and item was wrongly sized.
“Didn't recieve dispatch information until after item had arrived.”
T-shirts were disappointing quality and one had incorrect print colour.
“the Metallica one was not even printed in the correct colour”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EMP is an online retailer specialising in licensed music, film, gaming and alternative fashion merchandise. The site offers a catalogue of band t‑shirts, apparel, media and fan items and supports online ordering and home delivery across multiple locations. Consumers searching reviews typically look for information about product authenticity, sizing, delivery and customer service.