Reviews indicate that EMP commonly delivers well‑packaged, accurate merchandise and that many customers are satisfied with product quality and order fulfilment. Several reviewers praise proactive order updates and prompt responses from the retailer, and some mention value from discounts or delivery subscriptions. Recurrent concerns relate to delivery speed with carriers, occasional late tracking/dispatch notifications, and sizing or print issues that have led to returns and extra postage costs. If you are purchasing, check size guidance carefully, consider the delivery subscription option if you order frequently, and allow extra time for delivery when planning for specific dates.
Examples from available reviews (Jul 2018 – Feb 2026).
Helpful site navigation and good product quality created a positive experience.
“Overall, my experience with EMP has been top-notch from start to finish.”
CD arrived on time, well packaged, with helpful order updates.
“EMP are great at giving updates on your order”
Delivery was slow and tracking information arrived late.
“Very slow to be delivered and I've only just received any tracking information”
Dispatch info arrived after delivery and item was wrongly sized.
“Didn't recieve dispatch information until after item had arrived.”
Many reviewers report timely delivery and secure packaging; a noticeable minority highlight slow shipments or delivery handling issues with carriers.
Several customers mention good value, discounts or delivery subscriptions; a few report extra costs for returns or replacement purchases.
A small number of reviews praise the website search and filters for making items and sizes easy to find, based on limited mentions.
Most reviews describe accurate designs, good materials and well packaged items; a small minority report print defects or sizing that did not match expectations.
Many customers praise order updates and prompt replies; several cite late or missing dispatch/tracking information as a concern.
Overall impressions are generally positive with satisfied purchasers citing product quality and reliable fulfilment; a few reviews note negative return or delivery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
I recently discovered EMP, and I couldn't be happier with my experience. The website offers a huge variety of merchandise, including music and gaming-related items, movie and TV show apparel, as well as alternative fashion pieces.
Despite the wide range of products available, navigating the site was a breeze thanks to their easy-to-use search filters. In addition to sorting by category or brand, I could also filter by size or color - an added bonus that made finding exactly what I wanted even easier.
What really impressed me though was the quality of the products themselves. The band t-shirt I ordered arrived in perfect condition and looked just like it did on the website. It's clear that EMP takes pride in offering high-quality merchandise that fans can be proud to wear.
Overall, my experience with EMP has been top-notch from start to finish. Whether you're looking for a specific band's merch or just want to browse some cool alternative clothing options, this is definitely worth checking out!
ACDC top arrived early, great quality and well packaged.
“acdc top in great quality”
Company ensured timely delivery and occasionally includes small freebies.
“Pulled out allnthe stops to make sure my delivery was here in time”
Large product range, big discounts and responsive customer service.
“Great product range & huge discounts”
Products are great quality and offered at good prices.
“GREAT QUALITY GOOD PRICE”
Order processed quickly; items arrived promptly with a discount voucher.
“along with a 15% off voucher”
Good selection of rock clothing with reliable sizing and durable quality.
“sizing is good also good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EMP is an online retailer specialising in licensed music, film, gaming and alternative fashion merchandise. The site offers a catalogue of band t‑shirts, apparel, media and fan items and supports online ordering and home delivery across multiple locations. Consumers searching reviews typically look for information about product authenticity, sizing, delivery and customer service.