Many customers point to sharp pricing and fast dispatch for computer hardware and peripherals. A clear cluster of complaints focuses on slow or absent replies from customer support and on delivery handling. Several reviewers say items arrived not working or that order paperwork was missing. Feedback is split between repeat buyers praising reliability and newer reviews describing service breakdowns.
Examples from available reviews (Mar 2025 – Mar 2026).
Order arrived as described and on time.
“Ordered stuff, and it arrived as described and on time”
Website offers wide product range, good prices, and prompt dispatch.
“Wide range of products on web site, value for money prices and prompt dispatch.”
Mini PC arrived non-functional and reviewer had to pay to return it.
“arrived and didn’t even work? Wouldn’t turn on at all”
Order not delivered for over three weeks and no communication.
“it’s been more than 3 weeks now. Still not a single communication from your end.”
Several reviews describe smooth purchases and efficient delivery for routine orders. Long-time customers often mention reliable transactions and helpful staff. When service goes wrong, it usually comes with delivery or returns issues rather than on its own.
Reviewers frequently highlight competitive pricing and a broad product range. Many link quick dispatch with good value. Complaints about value are uncommon in these reviews.
Many customers find the website easy to navigate and ordering straightforward. A smaller but noticeable group reports trouble cancelling guest orders and mentions changes to the product range. Fast registration and one-click ordering come up repeatedly as positives.
Many reviewers say products arrived as described and in good condition. A few reports describe items arriving non-functional and needing to be returned. When defects happen, customers describe extra time and cost to get them resolved.
The main negative theme is unresponsive customer support, with emails going unanswered and slow follow-up on refunds or returns. Multiple reviews mention missing electronic invoices and little information about delayed orders. A few reviews note clear communication, but they are limited.
Overall, the reviews show a clear split: high satisfaction with price and delivery versus low satisfaction with support and delivery failures. Loyal, long-term customers more often report good experiences. Recent complaints focus on communication breakdowns and delivery handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Approved refund but no follow-up; returns portal and phone unresponsive.
“RMA 1697953 has been with Ebuyer for over 3 weeks, no follow up, return emails or calls”
Positive experience; last order handled efficiently and site was easy to use.
“Last order on the 1/8/25 was handled perfectly and efficiently as usual”
Website offers wide product range, good prices, and prompt dispatch.
“Wide range of products on web site, value for money prices and prompt dispatch.”
Reviewer says products are good and priced well.
“Good products at a good price”
Laptop well priced; site easy to navigate and delivery was good.
“Plenty of options to choose from on the site and all easily laid out.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ebuyer is a UK online retailer focused on computers, components, and consumer electronics. Its site lists desktops, laptops, monitors, PC parts, peripherals, and accessories from multiple brands. Customers order through the website with standard or expedited delivery options. The company serves consumer and business accounts and handles online payments and returns through its web portal.