Reviews show a split picture: many customers report fast delivery, clear product descriptions and competitive prices, while others describe serious operational problems. Recurrent positives include an easy website experience and friendly staff on orders that complete smoothly. Reported negatives focus on post-sale problems: delayed refunds, unanswered returns, account-notification issues and changes to the product range. If you intend to buy, check current stock and delivery commitments, read recent reviews about returns, and verify your payment protection and refund options before purchase.
Examples from available reviews (Mar 2025 – Feb 2026).
Bought monitor; easy website, next-day delivery, and good product quality.
“the product arrived the very next day in perfect condition.”
Long-term customer satisfied with reliable service and good deals.
“never had an issue, great team and always have great deals in my opinion”
Account deleted without notification after company acquisition.
“my 20+ year old account had been deleted by them”
Approved refund but no follow-up; returns portal and phone unresponsive.
“RMA 1697953 has been with Ebuyer for over 3 weeks, no follow up, return emails or calls”
Many reviewers praise prompt dispatch, friendly staff and efficient order handling; a notable minority report delivery failures, administration issues and slow returns handling.
Several customers cite competitive pricing, good deals and decent prices on laptops and PCs; only a few reviews dispute value following range changes.
Users commonly report an easy-to-use website and smooth purchases, but some note stock problems, delayed replies and portal or order-tracking issues.
Many buyers say products match descriptions and arrive in good condition; other reviewers raise concerns about loss of core PC components and changed product range.
A minority of reviews highlight poor communication: late replies, lack of follow-up on returns and at least one report of account deletion without notice.
Overall impressions split: a sizeable group is satisfied with orders, price and delivery, while a significant set reports operational problems and poor post-sale support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Approved refund but no follow-up; returns portal and phone unresponsive.
“RMA 1697953 has been with Ebuyer for over 3 weeks, no follow up, return emails or calls”
Positive experience; last order handled efficiently and site was easy to use.
“Last order on the 1/8/25 was handled perfectly and efficiently as usual”
Website offers wide product range, good prices, and prompt dispatch.
“Wide range of products on web site, value for money prices and prompt dispatch.”
Reviewer says products are good and priced well.
“Good products at a good price”
Laptop well priced; site easy to navigate and delivery was good.
“Plenty of options to choose from on the site and all easily laid out.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ebuyer is a UK-based online retailer focused on consumer electronics and computer hardware. The site historically sells a mix of PC components, laptops, monitors and wider home electronics, and handles online ordering, delivery and returns for UK customers. People researching Ebuyer typically check stock levels, delivery options and return processes, and look for experiences with order fulfilment and customer service.