Reviews show a split picture: many customers report fast delivery, clear product descriptions and competitive prices, while others describe serious operational problems. Recurrent positives include an easy website experience and friendly staff on orders that complete smoothly. Reported negatives focus on post-sale problems: delayed refunds, unanswered returns, account-notification issues and changes to the product range. If you intend to buy, check current stock and delivery commitments, read recent reviews about returns, and verify your payment protection and refund options before purchase.
Examples from available reviews (Mar 2025 – Feb 2026).
Bought monitor; easy website, next-day delivery, and good product quality.
“the product arrived the very next day in perfect condition.”
Long-term customer satisfied with reliable service and good deals.
“never had an issue, great team and always have great deals in my opinion”
Account deleted without notification after company acquisition.
“my 20+ year old account had been deleted by them”
Approved refund but no follow-up; returns portal and phone unresponsive.
“RMA 1697953 has been with Ebuyer for over 3 weeks, no follow up, return emails or calls”
Many reviewers praise prompt dispatch, friendly staff and efficient order handling; a notable minority report delivery failures, administration issues and slow returns handling.
Several customers cite competitive pricing, good deals and decent prices on laptops and PCs; only a few reviews dispute value following range changes.
Users commonly report an easy-to-use website and smooth purchases, but some note stock problems, delayed replies and portal or order-tracking issues.
Many buyers say products match descriptions and arrive in good condition; other reviewers raise concerns about loss of core PC components and changed product range.
A minority of reviews highlight poor communication: late replies, lack of follow-up on returns and at least one report of account deletion without notice.
Overall impressions split: a sizeable group is satisfied with orders, price and delivery, while a significant set reports operational problems and poor post-sale support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Reviewer notes Evri used as delivery option.
“you used evri as a delivery option”
Defective laptop and no response from customer service after 30 days.
“30 days later i am waiting for a reply to fix the defective laptop they sold me.”
Order arrived on time and reviewer praises prices.
“Order arrived on time, great prices too.”
Guest purchases are difficult to cancel; customer service unhelpful.
“trying to cancel order without an account and being a guest is a bloody nightmare”
Evri courier left expensive packages unattended on the doorstep.
“were just dumped, for all to see, on my doorstep”
Order arrived as described and on time.
“Ordered stuff, and it arrived as described and on time”
Long-time customer reports unresponsive support and failed delivery.
“I've had a failed delivery. I have sent multiple emails to support,”
Order not delivered for over three weeks and no communication.
“it’s been more than 3 weeks now. Still not a single communication from your end.”
Reviewer alleges the company is running a scam and ignoring laws.
“You are basically running a scam company ingroing the law of the land and running a business that is not adering to trading standards.”
Mini PC arrived non-functional and reviewer had to pay to return it.
“arrived and didn’t even work? Wouldn’t turn on at all”
Order shows 'ready to ship' for two months with no updates.
“all I see is ready to ship.”
No electronic invoice provided, preventing manufacturer warranty claim.
“ebuyer never provided an electronic invoice, so I can't prove purchase to the manufacturer.”
Apple Watch order delayed and company unresponsive despite multiple contacts.
“I have emailed multiple times, raised tickets and not a word.”
Delivery punctual as always and reviewer satisfied.
“Punctual delivery as always”
Quick delivery and consistent top-quality computer items over many years.
“Item ordered Friday evening. Delivered mid day Monday.”
Ordering was simple and delivery was quick.
“Simple ordering process, quick delivery”
Evri mishandled delivery and Ebuyer provided slow, unclear refund communication.
“They use Evri to deliver your really expensive PC, which they failed to deliver.”
Reviewer reports no customer service available.
“No customer service at all.”
Order not delivered despite paying extra for next-day delivery.
“paid extra for next-day delivery.”
Item arrived on time and in good condition.
“Arrived on time in good condition. Thank you”
Long-term customer satisfied with reliable service and good deals.
“never had an issue, great team and always have great deals in my opinion”
Account deleted without notification after company acquisition.
“my 20+ year old account had been deleted by them”
Company went bankrupt; reviewer had to use Visa to retrieve funds.
“They have gone bankrupt.”
Reviewer reports good service and thanks.
“Good service, thank you!”
Bought a PC and laptop; decent prices and good products.
“awesome stuff. got a pc and a laptop from them.”
Company entered administration and stopped selling former products.
“They've gone into administration”
Purchase and delivery went smoothly with good prices.
“From purchase to delivery all went well.”
Product was good and delivered quickly; reviewer totally satisfied.
“Good product, quick delivery, totally satisfied.”
Bought monitor; easy website, next-day delivery, and good product quality.
“the product arrived the very next day in perfect condition.”
Paid for next-day delivery but order delayed and reply slow.
“Paid for next day delivery. Out of stock and took them more than 4 days to reply.”
Reviewer reports very good service.
“Very good service.”
Refurbished GPU arrived quickly with a friendly note; misses original staff.
“was extremely quick and had a nice note in there too”
Used to buy components but now site sells unrelated items instead.
“now they have no comonents but I can buy a bed.... wow.”
Reviewer refused to write a requested review, citing unpaid work.
“Ebuyer asked me to write a review but I don't do unpaid work because I'm not a slave.”
Easy registration and quick product arrival; reviewer happy.
“It was easy to register, the product arrived quite quick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ebuyer is a UK-based online retailer focused on consumer electronics and computer hardware. The site historically sells a mix of PC components, laptops, monitors and wider home electronics, and handles online ordering, delivery and returns for UK customers. People researching Ebuyer typically check stock levels, delivery options and return processes, and look for experiences with order fulfilment and customer service.