Reviews Analysed
20
We Collect & Analyse Reviews
Ebuyer
Experiences & Reviews
Ebuyer is a UK-based online retailer focused on consumer electronics and computer hardware. The site historically sells a mix of PC components, laptops, monitors and wider home electronics, and handles online ordering, delivery and returns for UK customers. People researching Ebuyer typically check stock levels, delivery options and return processes, and look for experiences with order fulfilment and customer service.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers praise prompt dispatch, friendly staff and efficient order handling; a notable minority report delivery failures, administration issues and slow returns handling.
Share
Mixed
22%
💰
Value for money
Several customers cite competitive pricing, good deals and decent prices on laptops and PCs; only a few reviews dispute value following range changes.
Share
Strong
12%
⚡
User experience
Users commonly report an easy-to-use website and smooth purchases, but some note stock problems, delayed replies and portal or order-tracking issues.
Share
Mixed
18%
🔧
Product quality
Many buyers say products match descriptions and arrive in good condition; other reviewers raise concerns about loss of core PC components and changed product range.
Share
Mixed
16%
📞
Communication
A minority of reviews highlight poor communication: late replies, lack of follow-up on returns and at least one report of account deletion without notice.
Share
Weak
7%
⭐
Overall experience
Overall impressions split: a sizeable group is satisfied with orders, price and delivery, while a significant set reports operational problems and poor post-sale support.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Ebuyer (UK) Limited: Seamless Experience and Stellar Service for My New PC Monitor
"I recently bought a PC monitor from Ebuyer (UK) Limited, and the experience was excellent from start to finish. The website was easy to navigate, the..."
mike green
Trustpilot
Sep 30, 2025
Featured for: Detailed positive site, delivery, product
Excellent suppliers
"Have been ordering supplies from ebuyer for years and never had an issue, gre..."
Pc Tech
Trustpilot
Sep 30, 2025
Featured for: Long-term loyal customer praising service
Deleted my account without telling me.
"Well, not long after my last review, I went back onto their website after finding out they got bought out by the House of Frazer group, and I found ou..."
Kevin
Trustpilot
Sep 30, 2025
Featured for: Account deletion and product-range complaint
Requested and was approved refund
"Requested and was approved refund. RMA 1697953 has been with Ebuyer for over 3 weeks, no follow up, return emails or calls, number rings busy..."
Jonathan Stowe
Trustpilot
Sep 30, 2025
Featured for: Refund RMA delay and communication failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
P
Pc Tech
trustpilot.com
Sep 30, 2025
Excellent suppliers
Have been ordering supplies from ebuyer for years and never had an issue, gre...
K
Kevin
trustpilot.com
Sep 30, 2025
Deleted my account without telling me.
Well, not long after my last review, I went back onto their website after finding out they got bought out by the House of Frazer group, and I found ou...
P
Paul Taylor
trustpilot.com
Sep 30, 2025
They have gone bankrupt
They have gone bankrupt. Had to...
M
Mr Mihejevs
trustpilot.com
Sep 30, 2025
Good service
...
M
Maxim Noroc
trustpilot.com
Sep 30, 2025
awesome stuff
awesome stuff. got a pc and a laptop from them. if ill need...
T
Todd Tunnelweb
trustpilot.com
Sep 30, 2025
They've gone into administration and are…
They've gone into administration and are now owned by a company that don't sell anything that eBuyer used to sell. They've gone...
M
Mark
trustpilot.com
Sep 30, 2025
From purchase to delivery all went…
From purchase to delivery all went w...
L
LuBan
trustpilot.com
Sep 30, 2025
Good product
Good product, quick deli...
m
mike green
trustpilot.com
Sep 30, 2025
Ebuyer (UK) Limited: Seamless Experience and Stellar Service for My New PC Monitor
I recently bought a PC monitor from Ebuyer (UK) Limited, and the experience was excellent from start to finish. The website was easy to navigate, the...
M
Matthew Devlin
trustpilot.com
Sep 30, 2025
Next Day Delivery... 11 Days later!
Awful experience. Paid for next day delivery. Out of stock and took them more than 4 days to reply. Email and complain...
A
Anthony Mullins
trustpilot.com
Sep 30, 2025
Very good service.
...
D
Daniel Day
trustpilot.com
Sep 30, 2025
Ordered a MSI GAMING TRIO REFURB 3060…
Ordered a MSI GAMING TRIO REFURB 3060 from them in April was extremely quick and had a nice note in...
P
Philip Martin
trustpilot.com
Sep 30, 2025
I used to buy a lot of componets from…
I used to buy a lot of componets from these guys (CPU/RAM etc...), the...
M
Mike Forman
trustpilot.com
Sep 30, 2025
One life, our world, nobody tells us what to do
Ebuyer asked me to write a review but I do...
P
Peter Erdelyi
trustpilot.com
Sep 30, 2025
It was easy to register
It was easy to register, the product arrived quite quick and it...
J
Jonathan Stowe
trustpilot.com
Sep 30, 2025
Requested and was approved refund
Requested and was approved refund. RMA 1697953 has been with Ebuyer for over 3 weeks, no follow up, return emails or calls, number rings busy...
C
Chop
trustpilot.com
Sep 30, 2025
Great company
Great company, great people - it will be missed. Last order on the 1/8/25 was handled perfectly and effi...
C
Chris Mackel
trustpilot.com
Sep 30, 2025
Wide range of products on web site
Wide range of products on web site, val...
D
Dave M
trustpilot.com
Sep 30, 2025
Good products at a good price
...
J
Jonathan
trustpilot.com
Sep 30, 2025
Easy purchase, good choices, good delivery.
Laptop was well priced. Plenty of options to choose from...
Conclusion
Reviews show a split picture: many customers report fast delivery, clear product descriptions and competitive prices, while others describe serious operational problems. Recurrent positives include an easy website experience and friendly staff on orders that complete smoothly. Reported negatives focus on post-sale problems: delayed refunds, unanswered returns, account-notification issues and changes to the product range. If you intend to buy, check current stock and delivery commitments, read recent reviews about returns, and verify your payment protection and refund options before purchase.