Many customers point to sharp pricing and fast dispatch for computer hardware and peripherals. A clear cluster of complaints focuses on slow or absent replies from customer support and on delivery handling. Several reviewers say items arrived not working or that order paperwork was missing. Feedback is split between repeat buyers praising reliability and newer reviews describing service breakdowns.
Examples from available reviews (Mar 2025 – Mar 2026).
Order arrived as described and on time.
“Ordered stuff, and it arrived as described and on time”
Website offers wide product range, good prices, and prompt dispatch.
“Wide range of products on web site, value for money prices and prompt dispatch.”
Mini PC arrived non-functional and reviewer had to pay to return it.
“arrived and didn’t even work? Wouldn’t turn on at all”
Order not delivered for over three weeks and no communication.
“it’s been more than 3 weeks now. Still not a single communication from your end.”
Several reviews describe smooth purchases and efficient delivery for routine orders. Long-time customers often mention reliable transactions and helpful staff. When service goes wrong, it usually comes with delivery or returns issues rather than on its own.
Reviewers frequently highlight competitive pricing and a broad product range. Many link quick dispatch with good value. Complaints about value are uncommon in these reviews.
Many customers find the website easy to navigate and ordering straightforward. A smaller but noticeable group reports trouble cancelling guest orders and mentions changes to the product range. Fast registration and one-click ordering come up repeatedly as positives.
Many reviewers say products arrived as described and in good condition. A few reports describe items arriving non-functional and needing to be returned. When defects happen, customers describe extra time and cost to get them resolved.
The main negative theme is unresponsive customer support, with emails going unanswered and slow follow-up on refunds or returns. Multiple reviews mention missing electronic invoices and little information about delayed orders. A few reviews note clear communication, but they are limited.
Overall, the reviews show a clear split: high satisfaction with price and delivery versus low satisfaction with support and delivery failures. Loyal, long-term customers more often report good experiences. Recent complaints focus on communication breakdowns and delivery handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Reviewer notes Evri used as delivery option.
“you used evri as a delivery option”
Defective laptop and no response from customer service after 30 days.
“30 days later i am waiting for a reply to fix the defective laptop they sold me.”
Order arrived on time and reviewer praises prices.
“Order arrived on time, great prices too.”
Guest purchases are difficult to cancel; customer service unhelpful.
“trying to cancel order without an account and being a guest is a bloody nightmare”
Evri courier left expensive packages unattended on the doorstep.
“were just dumped, for all to see, on my doorstep”
Order arrived as described and on time.
“Ordered stuff, and it arrived as described and on time”
Long-time customer reports unresponsive support and failed delivery.
“I've had a failed delivery. I have sent multiple emails to support,”
Order not delivered for over three weeks and no communication.
“it’s been more than 3 weeks now. Still not a single communication from your end.”
Reviewer alleges the company is running a scam and ignoring laws.
“You are basically running a scam company ingroing the law of the land and running a business that is not adering to trading standards.”
Mini PC arrived non-functional and reviewer had to pay to return it.
“arrived and didn’t even work? Wouldn’t turn on at all”
Order shows 'ready to ship' for two months with no updates.
“all I see is ready to ship.”
No electronic invoice provided, preventing manufacturer warranty claim.
“ebuyer never provided an electronic invoice, so I can't prove purchase to the manufacturer.”
Apple Watch order delayed and company unresponsive despite multiple contacts.
“I have emailed multiple times, raised tickets and not a word.”
Delivery punctual as always and reviewer satisfied.
“Punctual delivery as always”
Quick delivery and consistent top-quality computer items over many years.
“Item ordered Friday evening. Delivered mid day Monday.”
Ordering was simple and delivery was quick.
“Simple ordering process, quick delivery”
Evri mishandled delivery and Ebuyer provided slow, unclear refund communication.
“They use Evri to deliver your really expensive PC, which they failed to deliver.”
Reviewer reports no customer service available.
“No customer service at all.”
Order not delivered despite paying extra for next-day delivery.
“paid extra for next-day delivery.”
Item arrived on time and in good condition.
“Arrived on time in good condition. Thank you”
Long-term customer satisfied with reliable service and good deals.
“never had an issue, great team and always have great deals in my opinion”
Account deleted without notification after company acquisition.
“my 20+ year old account had been deleted by them”
Company went bankrupt; reviewer had to use Visa to retrieve funds.
“They have gone bankrupt.”
Reviewer reports good service and thanks.
“Good service, thank you!”
Bought a PC and laptop; decent prices and good products.
“awesome stuff. got a pc and a laptop from them.”
Company entered administration and stopped selling former products.
“They've gone into administration”
Purchase and delivery went smoothly with good prices.
“From purchase to delivery all went well.”
Product was good and delivered quickly; reviewer totally satisfied.
“Good product, quick delivery, totally satisfied.”
Bought monitor; easy website, next-day delivery, and good product quality.
“the product arrived the very next day in perfect condition.”
Paid for next-day delivery but order delayed and reply slow.
“Paid for next day delivery. Out of stock and took them more than 4 days to reply.”
Reviewer reports very good service.
“Very good service.”
Refurbished GPU arrived quickly with a friendly note; misses original staff.
“was extremely quick and had a nice note in there too”
Used to buy components but now site sells unrelated items instead.
“now they have no comonents but I can buy a bed.... wow.”
Reviewer refused to write a requested review, citing unpaid work.
“Ebuyer asked me to write a review but I don't do unpaid work because I'm not a slave.”
Easy registration and quick product arrival; reviewer happy.
“It was easy to register, the product arrived quite quick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ebuyer is a UK online retailer focused on computers, components, and consumer electronics. Its site lists desktops, laptops, monitors, PC parts, peripherals, and accessories from multiple brands. Customers order through the website with standard or expedited delivery options. The company serves consumer and business accounts and handles online payments and returns through its web portal.