Customers often mention fast dispatch, accurate vehicle fit, and an easy ordering process. Many praise support staff for quick replies and sorting out order problems. A few reviews point to courier delivery failures and one missing promotional email. How-to videos usually help, while printed guides sometimes contain mistakes.
Examples from available reviews (Feb 2023 – Mar 2026).
Customer did not receive promised discount code and got no reply.
“I did not receive the discount code in my email!”
Service exceeded expectations with quicker than expected delivery.
“recieved quicker than expected,very professional service,thanks”
Rubber mats fit perfectly, hard-wearing and very good quality.
“Fit perfectly and they are hard wearing and really good quality.”
Website was easy to use; good price and timely delivery.
“Easy to use Web site good price, delivered quickly and on time.”
Reviewers often praise quick replies and staff who fix problems. Several say issues were put right fast, including refunds or replacements after delivery failures. A handful also mention named staff who helped with rapid in-person fixes.
Shoppers describe the prices as competitive and say they buy the same product lines again. Many call specific items good value or the best value. Price complaints are rare in this set.
Customers describe checkout as simple, with clear steps for ordering the right fit for their vehicle. Many say the videos make installation easier. A few criticise printed instructions for being inaccurate.
Reviews often mention an exact fit and durable materials for liners, mats, and load-carrying gear. Several highlight hard-wearing build quality and packaging that arrived clean. A small number say the rubber finish felt below expectations.
Many reviewers mention proactive delivery updates and reassurance when items were delayed or misrouted. Several describe clear messages before delivery and follow-up contact. One isolated review mentions a missing discount code and no reply.
Feedback leans strongly positive on service, product fit, and dispatch speed. One low-rating complaint about communication stands out against the many five-star reviews, creating a clear contrast in ratings. Courier delivery failures come up now and then, but comments also repeatedly note the company putting things right.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Easy to select correct clamp and received quick dispatch updates.
“simple to select the right clamp fitting for my model.”
Product was out of stock but they informed when restocked.
“Product was out of stock, but they told me when it was back in which was a few weeks later.”
Product fitted the car and was despatched very quickly.
“The product fit the car as stated”
Instruction video was helpful but paper instructions were incorrect.
“Instruction video helped immensley, paper instuctions were useless”
Instruction video was helpful but paper instructions were incorrect.
“Instruction video helped immensley, paper instuctions were useless”
Ordering and payment process was seamless.
“Seamless from ordering to paying”
Website was easy to use; good price and timely delivery.
“Easy to use Web site good price, delivered quickly and on time.”
Product excellent and easy to install; DriveDen kept me updated about delivery.
“but DrivDen kept me updated.”
Product excellent and easy to install; DriveDen kept me updated about delivery.
“but DrivDen kept me updated.”
Service exceeded expectations with quicker than expected delivery.
“recieved quicker than expected,very professional service,thanks”
Dog guards fitted well but delivery company failed two attempts.
“The delivery company failed to deliver on two days”
Dog guards fitted well but delivery company failed two attempts.
“The delivery company failed to deliver on two days”
Company was easy to deal with and met the delivery time.
“Easy company to deal with and honoured its delivery time”
Minor problem was corrected straight away.
“Had a small problem but was put righf straight away”
Delivery and packaging were very good and staff were helpful.
“The rubber car mats fit fabulosly in my CRV”
Delivery and packaging were very good and staff were helpful.
“The rubber car mats fit fabulosly in my CRV”
Delivery delay due to wrong hub, DriveDen reassured and provided updates.
“Had a small problem with delivery as my item went to the wrong hub”
Delivery delay due to wrong hub, DriveDen reassured and provided updates.
“Had a small problem with delivery as my item went to the wrong hub”
Item was excellent though delivery was later than expected.
“delivery was later than expected”
Roof bars delivered promptly and a minor issue was resolved quickly.
“They were delivered promptly and a small problem was sorted out immediately”
Roof bars delivered promptly and a minor issue was resolved quickly.
“They were delivered promptly and a small problem was sorted out immediately”
Repeated purchases and consistently good quality, value and quick delivery.
“always good quality, best value and arrive quickly.”
Repeated purchases and consistently good quality, value and quick delivery.
“always good quality, best value and arrive quickly.”
Website was easy to use and the item dispatched quickly.
“The website was informative and easy to use when ordering”
Website was easy to use and the item dispatched quickly.
“The website was informative and easy to use when ordering”
Boot mat was high quality, fitted well and delivered quickly.
“Looks excellent quality.”
Boot mat was high quality, fitted well and delivered quickly.
“Looks excellent quality.”
Company provided very good service and product.
“Very good service and product”
Website worked well and delivery was very fast.
“Good Web site, very fast delivery”
Website worked well and delivery was very fast.
“Good Web site, very fast delivery”
Responded and delivered quickly with excellent customer service.
“Speedy response and delivery.”
Excellent service and arrived on time.
“Excellent service. Arrived on time”
Boot liner was good quality, well-priced and fitted perfectly.
“Fit like a glove to the boot space.”
Boot liner arrived promptly and fitted the boot perfectly.
“Fit like a glove to the boot space.”
Ordering was easy and item arrived in good time, fitting perfectly.
“Fits my car perfectly”
I have bought roof rails from them in the past and never been disappointed.
“I have bought roof rails from them in the past and never been disappointed.”
Many purchases; good quality, good price and speedy delivery.
“Good quality price and speedy delivery.”
Clear communication and product was packaged well.
“Good communication and product packaged well”
Website was easy to use and product was well packed.
“Easy site to use. Product well packed.”
Ordering process was very easy and delivery was speedy.
“Very easy ordering process and speedy delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DriveDen is a UK online retailer that sells automotive accessories for passenger vehicles. Its product pages list specifications and vehicle-fit details to help buyers choose parts for their model. Customers can order through a secure checkout, receive VAT invoices, and get courier delivery. The range includes interior protection, load-carrying equipment, and exterior fittings. DriveDen also shares installation guidance and offers customer support for order questions.