Customer feedback highlights consistently fast delivery, clear tracking and accurate product fit for roof bars, mats and bike carriers. Multiple reviews praise responsive customer service and issue resolution, including a named staff member who handled a complaint promptly. Price and value are frequently noted as strengths, with several customers citing lower cost than manufacturer equivalents. Reported negatives are limited to isolated carrier failures and one complaint about an unreceived newsletter discount code. Overall, reviewers recommend DriveDen for accessory fit and service, while advising buyers to check delivery arrangements and confirmation of promotional codes.
Examples from available reviews (Feb 2023 – Feb 2026).
Customer did not receive promised discount code and got no reply.
“I did not receive the discount code in my email!”
Employee Matt resolved an issue quickly and very professionally.
“Excellent Customer Service – Thank You, Matt!”
Cycle carrier arrived on time, easy to assemble and use.
“Holds my e-bikes well.”
DriveDen fulfilled order and refunded courier costs after delivery failure.
“Service from Driveden was excellent but the carrier was poor”
Most reviewers describe helpful, responsive customer service and timely problem resolution; one review reports no reply to contact attempts.
Many customers cite competitive pricing and good value versus manufacturer parts; isolated mentions note a missing discount code or that some items aren’t the cheapest.
A small number of reviews praise website compatibility tools, clear product information and assembly guides that made ordering and fitting straightforward.
Products are frequently described as good quality, durable and a precise fit; a few customers found rubber items slightly below expectation.
Delivery speed, tracking and prompt despatch are commonly praised; a couple of reviews note a poor carrier experience or unanswered contact attempts.
Overall feedback is positive: customers recommend DriveDen for fit, delivery and service, though occasional delivery or contact problems occurred.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Easy to select correct clamp and received quick dispatch updates.
“simple to select the right clamp fitting for my model.”
Product was out of stock but they informed when restocked.
“Product was out of stock, but they told me when it was back in which was a few weeks later.”
Product fitted the car and was despatched very quickly.
“The product fit the car as stated”
Instruction video was helpful but paper instructions were incorrect.
“Instruction video helped immensley, paper instuctions were useless”
Instruction video was helpful but paper instructions were incorrect.
“Instruction video helped immensley, paper instuctions were useless”
Ordering and payment process was seamless.
“Seamless from ordering to paying”
Website was easy to use; good price and timely delivery.
“Easy to use Web site good price, delivered quickly and on time.”
Product excellent and easy to install; DriveDen kept me updated about delivery.
“but DrivDen kept me updated.”
Product excellent and easy to install; DriveDen kept me updated about delivery.
“but DrivDen kept me updated.”
Service exceeded expectations with quicker than expected delivery.
“recieved quicker than expected,very professional service,thanks”
Dog guards fitted well but delivery company failed two attempts.
“The delivery company failed to deliver on two days”
Dog guards fitted well but delivery company failed two attempts.
“The delivery company failed to deliver on two days”
Company was easy to deal with and met the delivery time.
“Easy company to deal with and honoured its delivery time”
Minor problem was corrected straight away.
“Had a small problem but was put righf straight away”
Delivery and packaging were very good and staff were helpful.
“The rubber car mats fit fabulosly in my CRV”
Delivery and packaging were very good and staff were helpful.
“The rubber car mats fit fabulosly in my CRV”
Delivery delay due to wrong hub, DriveDen reassured and provided updates.
“Had a small problem with delivery as my item went to the wrong hub”
Delivery delay due to wrong hub, DriveDen reassured and provided updates.
“Had a small problem with delivery as my item went to the wrong hub”
Item was excellent though delivery was later than expected.
“delivery was later than expected”
Roof bars delivered promptly and a minor issue was resolved quickly.
“They were delivered promptly and a small problem was sorted out immediately”
Roof bars delivered promptly and a minor issue was resolved quickly.
“They were delivered promptly and a small problem was sorted out immediately”
Repeated purchases and consistently good quality, value and quick delivery.
“always good quality, best value and arrive quickly.”
Repeated purchases and consistently good quality, value and quick delivery.
“always good quality, best value and arrive quickly.”
Website was easy to use and the item dispatched quickly.
“The website was informative and easy to use when ordering”
Website was easy to use and the item dispatched quickly.
“The website was informative and easy to use when ordering”
Boot mat was high quality, fitted well and delivered quickly.
“Looks excellent quality.”
Boot mat was high quality, fitted well and delivered quickly.
“Looks excellent quality.”
Company provided very good service and product.
“Very good service and product”
Website worked well and delivery was very fast.
“Good Web site, very fast delivery”
Website worked well and delivery was very fast.
“Good Web site, very fast delivery”
Responded and delivered quickly with excellent customer service.
“Speedy response and delivery.”
Excellent service and arrived on time.
“Excellent service. Arrived on time”
Boot liner was good quality, well-priced and fitted perfectly.
“Fit like a glove to the boot space.”
Boot liner arrived promptly and fitted the boot perfectly.
“Fit like a glove to the boot space.”
Ordering was easy and item arrived in good time, fitting perfectly.
“Fits my car perfectly”
I have bought roof rails from them in the past and never been disappointed.
“I have bought roof rails from them in the past and never been disappointed.”
Many purchases; good quality, good price and speedy delivery.
“Good quality price and speedy delivery.”
Clear communication and product was packaged well.
“Good communication and product packaged well”
Website was easy to use and product was well packed.
“Easy site to use. Product well packed.”
Ordering process was very easy and delivery was speedy.
“Very easy ordering process and speedy delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DriveDen is an online UK retailer of vehicle accessories, including roof bars, bike carriers, boot liners and tailored floor mats. Shoppers commonly search reviews to verify product fit, delivery performance and customer service before purchase. This summary collates customer feedback to help evaluate DriveDen’s ordering experience, pricing and product reliability.