Reviews Analysed
21
We Collect & Analyse Reviews
DriveDen
Experiences & Reviews
DriveDen is an online UK retailer of vehicle accessories, including roof bars, bike carriers, boot liners and tailored floor mats. Shoppers commonly search reviews to verify product fit, delivery performance and customer service before purchase. This summary collates customer feedback to help evaluate DriveDen’s ordering experience, pricing and product reliability.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive customer service and timely problem resolution; one review reports no reply to contact attempts.
Share
Strong
13%
💰
Value for money
Many customers cite competitive pricing and good value versus manufacturer parts; isolated mentions note a missing discount code or that some items aren’t the cheapest.
Share
Strong
13%
⚡
User experience
A small number of reviews praise website compatibility tools, clear product information and assembly guides that made ordering and fitting straightforward.
Share
Mixed
4%
🔧
Product quality
Products are frequently described as good quality, durable and a precise fit; a few customers found rubber items slightly below expectation.
Share
Strong
19%
📞
Communication
Delivery speed, tracking and prompt despatch are commonly praised; a couple of reviews note a poor carrier experience or unanswered contact attempts.
Share
Strong
24%
⭐
Overall experience
Overall feedback is positive: customers recommend DriveDen for fit, delivery and service, though occasional delivery or contact problems occurred.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
NO response
"Hello, your (drivenen com) is deceiving potential customers! Your website states (Sign up to our newsletter to get £5 off when you spend £100 or more..."
Sergejs Kr
Trustpilot
Sep 30, 2025
Featured for: No response; missing discount code
Excellent Customer Service
"Excellent Customer Service – Thank You, Matt! I recently had an issue with a set of roof bars I purchased, and while these things do happen from time..."
sankait mittoo
Trustpilot
Sep 30, 2025
Featured for: Issue resolved by staff promptly
Brilliant product.
"Delivery was easily trackable and was delivered by their partner courier right on time. Packaging was in good condition. Good assembly guide and can b..."
Chris
Trustpilot
Sep 30, 2025
Featured for: Good product; clear assembly guide
Great Driveden, but poor carrier
"Service from Driveden was excellent but the carrier was poor and I ended up collecting the roof bars from the carriers depot 40miles away. However, Dr..."
Gareth Halten
Trustpilot
Sep 30, 2025
Featured for: Excellent service; carrier issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Laura W
trustpilot.com
Sep 30, 2025
Again another great product and…
Again another great product and brilliant customer service. Ordered the rubber mats for my 24 plate Enyaq. Fit perfectly and they are hard...
S
Sergejs Kr
trustpilot.com
Sep 30, 2025
NO response
Hello, your (drivenen com) is deceiving potential customers! Your website states (Sign up to our newsletter to get £5 off when you spend £100 or more...
L
Lynne Tyler
trustpilot.com
Sep 30, 2025
Fits well and delivered on time
Fits well and delivered on time. The rubber was...
J
Jon Lillistone
trustpilot.com
Sep 30, 2025
Simple and straightforward ordering…
Simple and straightforward ordering process with helpful tool for car comp...
J
John Lisle
trustpilot.com
Sep 30, 2025
Great boot mat for the price
Great boot mat for the price. Good quality an...
d
dh
trustpilot.com
Sep 30, 2025
Fantastic
Fantastic! So good I’ve already recommended your products to someone else. The mats and boot liner were a perfect fit and even though the...
s
sankait mittoo
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Excellent Customer Service – Thank You, Matt! I recently had an issue with a set of roof bars I purchased, and while these things do happen from time...
C
Chris
trustpilot.com
Sep 30, 2025
Brilliant product.
Delivery was easily trackable and was delivered by their partner courier right on time. Packaging was in good condition. Good assembly guide and can b...
V
Victor
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, good p...
L
Lawrence Sleeman
trustpilot.com
Sep 30, 2025
Very happy with my tailored rubber…
Very happy with my tailored rubber floor mats and boot liner excellent...
J
Jimmy
trustpilot.com
Sep 30, 2025
Highly recommend
Good price, quick delivery, item exactly as described. Lots of com...
G
Guernsey Crew
trustpilot.com
Sep 30, 2025
How to do online sales right
Brilliant customer service….exemp...
C
Chris Bash
trustpilot.com
Sep 30, 2025
Ebike carrier
...
D
Dave M Hinchcliffe
trustpilot.com
Sep 30, 2025
Rubber boot mat
Rubber boot mat arrived on time after I inspected the product and then fitted it in...
N
N Denton
trustpilot.com
Sep 30, 2025
Roof Bars for Ford Fiesta ST 2017 3 Door for Surf Racks
Delivery Great, Quality of Item, Did Exactly as Required, All Assembly Qu...
D
Dave
trustpilot.com
Sep 30, 2025
The car mats were delivered on time and good quality
The car mats were delivered on time by the Post Office. Not the chea...
G
Gareth Halten
trustpilot.com
Sep 30, 2025
Great Driveden, but poor carrier
Service from Driveden was excellent but the carrier was poor and I ended up collecting the roof bars from the carriers depot 40miles away. However, Dr...
B
Ben
trustpilot.com
Sep 30, 2025
Great price
Great price, great customer...
D
David Braun
trustpilot.com
Sep 30, 2025
Super quick delivery
Super quick delivery, great...
w
william davis
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company had my roof box wego 500L for over a year, I snapped off the key in the lock and called them up after I tried to change it and made...
Conclusion
Customer feedback highlights consistently fast delivery, clear tracking and accurate product fit for roof bars, mats and bike carriers. Multiple reviews praise responsive customer service and issue resolution, including a named staff member who handled a complaint promptly. Price and value are frequently noted as strengths, with several customers citing lower cost than manufacturer equivalents. Reported negatives are limited to isolated carrier failures and one complaint about an unreceived newsletter discount code. Overall, reviewers recommend DriveDen for accessory fit and service, while advising buyers to check delivery arrangements and confirmation of promotional codes.