Customer feedback highlights consistently fast delivery, clear tracking and accurate product fit for roof bars, mats and bike carriers. Multiple reviews praise responsive customer service and issue resolution, including a named staff member who handled a complaint promptly. Price and value are frequently noted as strengths, with several customers citing lower cost than manufacturer equivalents. Reported negatives are limited to isolated carrier failures and one complaint about an unreceived newsletter discount code. Overall, reviewers recommend DriveDen for accessory fit and service, while advising buyers to check delivery arrangements and confirmation of promotional codes.
Examples from available reviews (Feb 2023 – Feb 2026).
Customer did not receive promised discount code and got no reply.
“I did not receive the discount code in my email!”
Employee Matt resolved an issue quickly and very professionally.
“Excellent Customer Service – Thank You, Matt!”
Cycle carrier arrived on time, easy to assemble and use.
“Holds my e-bikes well.”
DriveDen fulfilled order and refunded courier costs after delivery failure.
“Service from Driveden was excellent but the carrier was poor”
Most reviewers describe helpful, responsive customer service and timely problem resolution; one review reports no reply to contact attempts.
Many customers cite competitive pricing and good value versus manufacturer parts; isolated mentions note a missing discount code or that some items aren’t the cheapest.
A small number of reviews praise website compatibility tools, clear product information and assembly guides that made ordering and fitting straightforward.
Products are frequently described as good quality, durable and a precise fit; a few customers found rubber items slightly below expectation.
Delivery speed, tracking and prompt despatch are commonly praised; a couple of reviews note a poor carrier experience or unanswered contact attempts.
Overall feedback is positive: customers recommend DriveDen for fit, delivery and service, though occasional delivery or contact problems occurred.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Online order, competitive price, excellent communication and timely delivery.
“Communication was excellent and delivery spot on.”
Competitive price, excellent communication and timely delivery.
“Communication was excellent and delivery spot on.”
They responded quickly and helped rectify an order problem.
“very good service.”
They responded quickly and helped resolve an order issue.
“they quickly responded and helped my recrify the problem.”
Goods arrived earlier than expected with good packing and prompt VAT receipt.
“Goods (a Thule roofrack) arrived even faster than they said it would.”
Roofrack arrived faster than expected with prompt documentation.
“Goods (a Thule roofrack) arrived even faster than they said it would.”
Good product at a good price with very quick delivery.
“Good product and price, very quick delivery”
Good product, competitive price and very quick delivery.
“Good product and price, very quick delivery”
Rubber floor mats fitted perfectly and were excellent quality.
“Excellent rubber floor mats for Nissan Juke, fit perfectly & excellent quality.”
Rubber mats fit perfectly and were high quality with fast delivery.
“Excellent rubber floor mats for Nissan Juke, fit perfectly & excellent quality.”
Boot mat arrived quickly and fitted perfectly; decent quality.
“Arrived within 2 days of ordering and is a great fit.”
Rear boot mat fitted well and was decent quality.
“Decent quality and very pleased with it.”
Durable, heavy-duty rubber mats packaged well and highly recommended.
“Tough , thick and heavy duty.”
Heavy-duty rubber mats met expectations and arrived well packaged.
“Tough , thick and heavy duty.”
Ordered just before Christmas and liner fitted perfectly with prompt delivery.
“the liner fitted perfectly”
Boot mat delivered quickly after holidays and fitted perfectly.
“the liner fitted perfectly .”
Ordered and received within 24 hours; mats fit perfectly.
“less than 24 hours from order to arrival.”
Car mats arrived within 24 hours and fitted perfectly.
“less than 24 hours from order to arrival.”
Rubber mats fit perfectly, hard-wearing and very good quality.
“Fit perfectly and they are hard wearing and really good quality.”
Customer did not receive promised discount code and got no reply.
“I did not receive the discount code in my email!”
Product fit well and was delivered on time but rubber quality disappointed.
“The rubber wasn’t quite the quality I expected”
Ordering process was simple with helpful compatibility tool and quick dispatch.
“Simple and straightforward ordering process”
Good quality boot mat at a reasonable price with quick delivery.
“Great boot mat for the price”
Mats and boot liner fitted perfectly and felt very good quality.
“The mats and boot liner were a perfect fit”
Employee Matt resolved an issue quickly and very professionally.
“Excellent Customer Service – Thank You, Matt!”
Cycle carrier arrived on time, easy to assemble and use.
“Holds my e-bikes well.”
Service was excellent with good price and prompt despatch.
“Excellent service, good price and prompt despatch.”
Very happy with my tailored rubber floor mats.
“Very happy with my tailored rubber floor mats”
Item as described, good price, quick delivery and regular communications.
“Lots of comms between order and delivery as well.”
Customer service was exemplary and very responsive.
“Brilliant customer service....exemplary attitude and responsiveness.”
Product was good and delivered quickly.
“Fast delivery Good product”
Boot mat fitted well and recipient was very pleased.
“Rubber boot mat arrived on time”
Roof bars delivered were good quality and fitted requirements.
“Delivery Great, Quality of Item, Did Exactly as Required”
Mats arrived on time, good quality and no rubbery smell.
“fitted perfectly and no “rubbery” smell.”
DriveDen fulfilled order and refunded courier costs after delivery failure.
“Service from Driveden was excellent but the carrier was poor”
Good price, strong customer service and quick delivery.
“Great price, great customer service and quick delivery.”
Quick delivery, good price and excellent product.
“Super quick delivery, great price and fantastic product”
Company replaced lock quickly in-store and provided excellent support.
“Within 15min they had sorted my new locking system”
I recently stumbled upon DriveDen whilst searching for roof bars and bike racks for my car. As a not so savvy consumer, I was initially unsure of what exactly I needed or what would be compatible with my vehicle. However, the website provided detailed information about each product along with its compatibility requirements.
The site itself was easy to navigate and had a wide range of products from top brands such as Thule and Modula. Additionally, their tailored fit ranges such as boot liners and car mats were impressive in quality.
Placing an order was hassle-free and the delivery time was surprisingly fast! In less than 24 hours I received a confirmation email with the expected delivery date which happened to be sooner than anticipated.
Upon receiving my order, it came neatly packaged plus accompanied by clear installation instructions which made setting up very straightforward. The accessories exceeded my expectations both in terms of durability and visual appeal!
In summary 'DriveDen' is certainly customer-focused by providing exceptional service - detailed descriptions on their website coupled with swift delivery times make shopping at drive den convenient; you won't have to worry about communication barriers if you're not sure which accessory suits your needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DriveDen is an online UK retailer of vehicle accessories, including roof bars, bike carriers, boot liners and tailored floor mats. Shoppers commonly search reviews to verify product fit, delivery performance and customer service before purchase. This summary collates customer feedback to help evaluate DriveDen’s ordering experience, pricing and product reliability.