Reviews show consistent praise for Drinkstuff's customer service, with multiple customers reporting helpful support, quick responses and successful issue resolution. Delivery and ordering experiences are generally positive, with frequent mentions of quick dispatch and careful packaging, though a minority report delayed, partial or opened deliveries. Product quality and value receive regular positive remarks—items are often described as well made and reasonably priced—but at least one review flagged a product that did not match site images. If you are considering Drinkstuff, check product photos and descriptions carefully and note the return/contact options; contacting customer service has been effective for many reviewers.
Examples from available reviews (Sep 2017 – Feb 2026).
Excellent customer service, prompt shipping and high-quality bar accessories.
“What stood out most during my purchase is their impeccable customer service.”
Product looked completely different from the advertised website images.
“Sent a product that looks completely different to how it was advertised on the website.”
Partial delivery caused delays; Drinkstuff refunded the missing items and postage.
“Only part of order delivered by carrier, DPD(next day delivery paid).”
Excellent customer service resolved a wrong item and sent a replacement.
“Immediately arranged despatch of correct item and was able to keep the wrong item.”
Reviewers commonly report prompt, helpful customer support and proactive resolution of issues; a small number report unsatisfactory responses.
Several reviews describe competitive pricing and good value, with products called 'reasonable' or 'good price' by purchasers.
Ordering and delivery are often described as straightforward and quick; occasional problems include open boxes, partial or delayed deliveries.
Many customers describe items as well made, stylish and well packaged; a minority report items differing from online images.
Customers frequently note helpful, responsive communication by phone or email; a few reviews mention limited apology or slow resolution.
Overall impressions are positive with many repeat buyers and recommendations, though some cite delivery faults or product-image mismatches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of purchasing some bar accessories from Drinkstuff and I must say, it was a fantastic experience. Despite not being very knowledgeable about cocktail-making or serving drinks, their website made it easy for me to find everything I needed. The variety of products they offer is impressive - from glassware to shakers to strainers - there was no need for me to look elsewhere.
Their prices are reasonable and the quality of the products exceeded my expectations. Each item looked sleek, modern and stylish which added an extra touch of elegance while entertaining guests at home.
What stood out most during my purchase is their impeccable customer service. When I had questions about certain products, they were quick in responding with helpful information that enabled me to make informed decisions on what to buy. Their shipping time was also prompt and efficient.
Overall, Drinkstuff surpassed all my expectations by providing high-quality bar equipment along with expert advice and great customer service. I highly recommend them for anyone looking for home bar accessories or catering equipment!
Good product range, competitive prices and quick delivery, but missing parts.
“Good range of products for the home barman or professional mixologist and a quick delivery service.”
Order placed in June still not received; customer says service was poor.
“placed an order 4th June, 20th july still not received”
Product was great, well packed, and delivered quickly.
“Great product and quick delivery well packed!”
High-quality products and rapid resolution for missing corks.
“resolved the matter so quickly and so efficiently.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Drinkstuff is a UK-based online retailer specialising in barware, glassware and cocktail equipment for both trade and home use. Customers typically search for Drinkstuff when looking for cocktail tools, decanters, glassware and event supplies. Reviews and customer feedback are commonly used to assess its delivery performance, customer support and product accuracy.