Customers often mention fast dispatch, secure packaging, and solidly made glassware and cocktail tools. Many also point to helpful staff who sort out problems quickly. A smaller group reports major issues: orders not arriving, missing parts, or items that don’t match the website photos. These cases draw the lowest ratings and sharply reduce satisfaction for those buyers.
Examples from available reviews (Sep 2017 – Mar 2026).
Excellent customer service resolved a wrong item and sent a replacement.
“Immediately arranged despatch of correct item and was able to keep the wrong item.”
Delivery was perfect and glasses were of absolutely fantastic quality.
“Delivery was perfect and the quality of the glasses absolutely fantastic”
Product looked completely different from the advertised website images.
“Sent a product that looks completely different to how it was advertised on the website.”
Order placed in June still not received; customer says service was poor.
“placed an order 4th June, 20th july still not received”
Reviews frequently describe quick, responsive customer service and fast fixes. Several mention staff arranging replacements or refunds without delay. A few customers report partial deliveries or orders that never arrived.
Several customers say the products are good value and priced competitively. They often link the price to safe packaging and items arriving in good condition. Cost-related complaints don’t stand out.
Many reviewers find the website easy to use and the ordering process straightforward. Packaging is often described as protective and environmentally mindful, although one review notes a box arriving open. Fast delivery comes up repeatedly alongside positive buying experiences.
Most reviews say items match the descriptions and arrive undamaged. Glassware and cocktail accessories are repeatedly praised for their build and finish. A small number mention products that didn’t match the website images or arrived with missing parts.
Many reviewers report clear updates on dispatch and delivery. Several name staff members who gave helpful replies. Some negative reviews describe weak or missing communication when deliveries were delayed or didn’t arrive.
Most customers report a very positive experience, driven by fast delivery, intact packaging, and helpful service. The lowest ratings focus on non-delivery, missing items, or mismatches with product photos. This leaves a clear split between many smooth purchases and occasional serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
I recently had the pleasure of purchasing some bar accessories from Drinkstuff and I must say, it was a fantastic experience. Despite not being very knowledgeable about cocktail-making or serving drinks, their website made it easy for me to find everything I needed. The variety of products they offer is impressive - from glassware to shakers to strainers - there was no need for me to look elsewhere.
Their prices are reasonable and the quality of the products exceeded my expectations. Each item looked sleek, modern and stylish which added an extra touch of elegance while entertaining guests at home.
What stood out most during my purchase is their impeccable customer service. When I had questions about certain products, they were quick in responding with helpful information that enabled me to make informed decisions on what to buy. Their shipping time was also prompt and efficient.
Overall, Drinkstuff surpassed all my expectations by providing high-quality bar equipment along with expert advice and great customer service. I highly recommend them for anyone looking for home bar accessories or catering equipment!
Good product range, competitive prices and quick delivery, but missing parts.
“Good range of products for the home barman or professional mixologist and a quick delivery service.”
Order placed in June still not received; customer says service was poor.
“placed an order 4th June, 20th july still not received”
Product was great, well packed, and delivered quickly.
“Great product and quick delivery well packed!”
High-quality products and rapid resolution for missing corks.
“resolved the matter so quickly and so efficiently.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Drinkstuff is a UK online retailer focused on barware, glassware, and cocktail equipment. Its range includes drinking glasses, decanters, cocktail tools, and other bar accessories. The site lists products with photos, specs, and prices for both consumer and trade customers. Shoppers order online and receive deliveries within the UK. A customer support team handles questions about orders and products.