Reviews show consistent praise for Drinkstuff's customer service, with multiple customers reporting helpful support, quick responses and successful issue resolution. Delivery and ordering experiences are generally positive, with frequent mentions of quick dispatch and careful packaging, though a minority report delayed, partial or opened deliveries. Product quality and value receive regular positive remarks—items are often described as well made and reasonably priced—but at least one review flagged a product that did not match site images. If you are considering Drinkstuff, check product photos and descriptions carefully and note the return/contact options; contacting customer service has been effective for many reviewers.
Examples from available reviews (Sep 2017 – Feb 2026).
Excellent customer service, prompt shipping and high-quality bar accessories.
“What stood out most during my purchase is their impeccable customer service.”
Product looked completely different from the advertised website images.
“Sent a product that looks completely different to how it was advertised on the website.”
Partial delivery caused delays; Drinkstuff refunded the missing items and postage.
“Only part of order delivered by carrier, DPD(next day delivery paid).”
Excellent customer service resolved a wrong item and sent a replacement.
“Immediately arranged despatch of correct item and was able to keep the wrong item.”
Reviewers commonly report prompt, helpful customer support and proactive resolution of issues; a small number report unsatisfactory responses.
Several reviews describe competitive pricing and good value, with products called 'reasonable' or 'good price' by purchasers.
Ordering and delivery are often described as straightforward and quick; occasional problems include open boxes, partial or delayed deliveries.
Many customers describe items as well made, stylish and well packaged; a minority report items differing from online images.
Customers frequently note helpful, responsive communication by phone or email; a few reviews mention limited apology or slow resolution.
Overall impressions are positive with many repeat buyers and recommendations, though some cite delivery faults or product-image mismatches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Website was quick and easy; order packed well and delivered promptly.
“Quick and easy site to buy from.”
Items were great, promptly delivered and well packaged without breakages.
“Great items, delivered promptly and packaged well so no breakages.”
Items matched description and were delivered on time.
“The items I ordered were exactly as stated and were delivered on time.”
Good price and very well packaged, complemented existing dinner set.
“Great price, really well packaged.”
Excellent service provided by the company.
“Excellent service”
Good communication, quick delivery, and a lovely product.
“Good communication and quick delivery.”
Cocktail accessories arrived on time and were excellent quality.
“Excellent quality.”
Glasses arrived well packed and protected.
“Glasses arrived well packed & protected.”
Product was great and offered at a great price.
“Great product at a great price”
Provided good service overall.
“Good service”
Helpful knowledgeable staff and efficient next-day delivery.
“Very helpful staff who knew their stuff.”
Company provided great service overall.
“Great service”
Easy website, timely delivery and excellent recyclable packaging.
“Easy to navigate website, ordered some glasses and they arrived in good time, packaged brilliantly in fully recyclable (cardboard) packaging.”
Prompt service and good prices.
“Prompt service, good prices”
Good value, exceptionally well packed, and fast delivery.
“Good value exceptional well packed and fast delivery can’t fault.”
Bottles arrived quickly and were extremely well packaged; customer impressed.
“They arrived very quickly and extremely well packaged.”
Happy with the product and prompt delivery.
“Happy with the product and prompt delivery”
Glasses met expectations; delivery and packaging were flawless.
“Couldn’t fault the delivery and packaging.”
Lovely drinking glasses arrived very well packaged with fast delivery.
“Lovely drinking glasses. Arrived very well packaged with fast delivery.”
Delivery was perfect and glasses were of absolutely fantastic quality.
“Delivery was perfect and the quality of the glasses absolutely fantastic”
Product looked completely different from the advertised website images.
“Sent a product that looks completely different to how it was advertised on the website.”
Fantastic service with super quick delivery.
“Always fantastic service and super quick delivery”
Customer support ensured decanters were delivered on time.
“Fantastic customer support.”
Quick delivery, great prices and strong customer service.
“Quick delivery, great prices and great customer service”
Ordering was easy and price was good, but box arrived open.
“the box was open but nothing missing”
Order arrived quickly and was carefully packaged as expected.
“The order arrived quickly and were carefully packaged, exactly as we hoped!”
Decanter arrived well packed in environmentally friendly packaging.
“Decanter arrived well packed in environmentally-friendly packaging too!”
Ordering and delivery were seamless and customer-focused.
“The whole process of ordering, to having the goods delivered was seamless.”
Good product choice with quick delivery.
“great choice, quick delivery”
Product was good and offered at a good price.
“Good oriduct at good price”
Straightforward ordering, competitively priced straws, and intact large package.
“The package was huge but arrived completely intact.”
Great service; silver flakes look great and are as desired.
“they look great and just what I wanted”
Customer service (Emma Rose) was helpful despite order not yet received.
“She was super helpful and patient.”
Partial delivery caused delays; Drinkstuff refunded the missing items and postage.
“Only part of order delivered by carrier, DPD(next day delivery paid).”
Ordering to delivery usually flawless with excellent packaging.
“Total experience from ordering to delivery is usually flawless”
Provided excellent service; customer expresses thanks.
“Excellent service. Many thanks.”
Great service and attractive individual carafes.
“Great service and lovely individual carafes”
Easy ordering, efficient service, and good value overall.
“Easy to order, efficient service, and good value.”
Excellent customer service resolved a wrong item and sent a replacement.
“Immediately arranged despatch of correct item and was able to keep the wrong item.”
Plastic water jugs look lovely, seem well made, and reasonably priced.
“Look lovely on the table and seem well made.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Drinkstuff is a UK-based online retailer specialising in barware, glassware and cocktail equipment for both trade and home use. Customers typically search for Drinkstuff when looking for cocktail tools, decanters, glassware and event supplies. Reviews and customer feedback are commonly used to assess its delivery performance, customer support and product accuracy.