Skip to content
We Collect & Analyse Reviews

Drinkstuff
Experiences & Reviews

Drinkstuff is a UK-based online retailer specialising in barware, glassware and cocktail equipment for both trade and home use. Customers typically search for Drinkstuff when looking for cocktail tools, decanters, glassware and event supplies. Reviews and customer feedback are commonly used to assess its delivery performance, customer support and product accuracy.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviewers commonly report prompt, helpful customer support and proactive resolution of issues; a small number report unsatisfactory responses.

Share
18%
Strong
💰

Value for money

Several reviews describe competitive pricing and good value, with products called 'reasonable' or 'good price' by purchasers.

Share
9%
Strong

User experience

Ordering and delivery are often described as straightforward and quick; occasional problems include open boxes, partial or delayed deliveries.

Share
19%
Strong
🔧

Product quality

Many customers describe items as well made, stylish and well packaged; a minority report items differing from online images.

Share
15%
Strong
📞

Communication

Customers frequently note helpful, responsive communication by phone or email; a few reviews mention limited apology or slow resolution.

Share
12%
Strong

Overall experience

Overall impressions are positive with many repeat buyers and recommendations, though some cite delivery faults or product-image mismatches.

Share
27%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Marcus gill
trustpilot.com Sep 30, 2025

Sent a product that looks completely…

Sent a product that looks completely different to how it was advertised on the website. For a product that is judged purely on aest...

d
daniel
trustpilot.com Sep 30, 2025

Always fantastic service and super…

Always fantastic service...

R
Robert Platt
trustpilot.com Sep 30, 2025

Fantastic customer support

Fantastic customer support. Needed decanters for a special family...

L
Linda Goldsmith
trustpilot.com Sep 30, 2025

Quick Delivery & Great Customer Service

Quick delivery, great price...

D
Dean Stilwell
trustpilot.com Sep 30, 2025

Ordering was easy and price is…

Ordering was easy and price is great.one thing the box was no...

G
GEMMA
trustpilot.com Sep 30, 2025

Dinnerware

The order arrived quickly and were ca...

S
SIMON W
trustpilot.com Sep 30, 2025

Decanter arrived well packed in…

Decanter arrived well packed in environmentally-frien...

M
Mr J Taylor
trustpilot.com Sep 30, 2025

Great service, great products.

The whole process of ordering, to having the goods delivered was seamless. Everything was pro...

P
Paul mcshane
trustpilot.com Sep 30, 2025

quick delivery

...

N
Nicola Bellarby
trustpilot.com Sep 30, 2025

Good product at good price

...

D
Donna Gray
trustpilot.com Sep 30, 2025

Package delivered on time an intact

The order process is very straightforward. Return customer as the straws are exactly w...

M
Mrs Annette J Dowling
trustpilot.com Sep 30, 2025

Great service

Great service, haven’t used the silver flakes yet as they are for a 2...

C
Caz
trustpilot.com Sep 30, 2025

I have placed an order not yet…

I have placed an order not yet received. However, I give 5 stars for Customer Service in the first instance. I spoke to Emma Rose who assisted me over...

R
Rwbunsen
trustpilot.com Sep 30, 2025

Poor delivery service

Only part of order delivered by carrier, DPD(next day delivery paid). Waited a day to see if rest arrived, it didn't. Contacted drinkstuff who sent ou...

S
Solo
trustpilot.com Sep 30, 2025

Absolutely one of the best bar products suppliers

Absolutely one of the best suppliers of bar related products in this field, used for personal and professional supply over several years. Total experi...

J
Jonathan
trustpilot.com Sep 30, 2025

Excellent service

Excellent servi...

s
sam
trustpilot.com Sep 30, 2025

Great service and lovely individual…

Great service and lov...

H
HK
trustpilot.com Sep 30, 2025

A very happy customer

Easy to order, efficient service, an...

J
Jill Chapman
trustpilot.com Sep 30, 2025

Excellent customer service

Excellent customer service when I received a wrong item. Immediately arranged despatch...

J
Judith M
trustpilot.com Sep 30, 2025

Elegant and solidly made water jug

Bought 2 tall clear plastic water jugs. Look lovely on the table and...

Share Your Experience

Help other customers by sharing your experience with Drinkstuff. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show consistent praise for Drinkstuff's customer service, with multiple customers reporting helpful support, quick responses and successful issue resolution. Delivery and ordering experiences are generally positive, with frequent mentions of quick dispatch and careful packaging, though a minority report delayed, partial or opened deliveries. Product quality and value receive regular positive remarks—items are often described as well made and reasonably priced—but at least one review flagged a product that did not match site images. If you are considering Drinkstuff, check product photos and descriptions carefully and note the return/contact options; contacting customer service has been effective for many reviewers.