Customers often mention fast dispatch, secure packaging, and solidly made glassware and cocktail tools. Many also point to helpful staff who sort out problems quickly. A smaller group reports major issues: orders not arriving, missing parts, or items that don’t match the website photos. These cases draw the lowest ratings and sharply reduce satisfaction for those buyers.
Examples from available reviews (Sep 2017 – Mar 2026).
Excellent customer service resolved a wrong item and sent a replacement.
“Immediately arranged despatch of correct item and was able to keep the wrong item.”
Delivery was perfect and glasses were of absolutely fantastic quality.
“Delivery was perfect and the quality of the glasses absolutely fantastic”
Product looked completely different from the advertised website images.
“Sent a product that looks completely different to how it was advertised on the website.”
Order placed in June still not received; customer says service was poor.
“placed an order 4th June, 20th july still not received”
Reviews frequently describe quick, responsive customer service and fast fixes. Several mention staff arranging replacements or refunds without delay. A few customers report partial deliveries or orders that never arrived.
Several customers say the products are good value and priced competitively. They often link the price to safe packaging and items arriving in good condition. Cost-related complaints don’t stand out.
Many reviewers find the website easy to use and the ordering process straightforward. Packaging is often described as protective and environmentally mindful, although one review notes a box arriving open. Fast delivery comes up repeatedly alongside positive buying experiences.
Most reviews say items match the descriptions and arrive undamaged. Glassware and cocktail accessories are repeatedly praised for their build and finish. A small number mention products that didn’t match the website images or arrived with missing parts.
Many reviewers report clear updates on dispatch and delivery. Several name staff members who gave helpful replies. Some negative reviews describe weak or missing communication when deliveries were delayed or didn’t arrive.
Most customers report a very positive experience, driven by fast delivery, intact packaging, and helpful service. The lowest ratings focus on non-delivery, missing items, or mismatches with product photos. This leaves a clear split between many smooth purchases and occasional serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Website was quick and easy; order packed well and delivered promptly.
“Quick and easy site to buy from.”
Items were great, promptly delivered and well packaged without breakages.
“Great items, delivered promptly and packaged well so no breakages.”
Items matched description and were delivered on time.
“The items I ordered were exactly as stated and were delivered on time.”
Good price and very well packaged, complemented existing dinner set.
“Great price, really well packaged.”
Excellent service provided by the company.
“Excellent service”
Good communication, quick delivery, and a lovely product.
“Good communication and quick delivery.”
Cocktail accessories arrived on time and were excellent quality.
“Excellent quality.”
Glasses arrived well packed and protected.
“Glasses arrived well packed & protected.”
Product was great and offered at a great price.
“Great product at a great price”
Provided good service overall.
“Good service”
Helpful knowledgeable staff and efficient next-day delivery.
“Very helpful staff who knew their stuff.”
Company provided great service overall.
“Great service”
Easy website, timely delivery and excellent recyclable packaging.
“Easy to navigate website, ordered some glasses and they arrived in good time, packaged brilliantly in fully recyclable (cardboard) packaging.”
Prompt service and good prices.
“Prompt service, good prices”
Good value, exceptionally well packed, and fast delivery.
“Good value exceptional well packed and fast delivery can’t fault.”
Bottles arrived quickly and were extremely well packaged; customer impressed.
“They arrived very quickly and extremely well packaged.”
Happy with the product and prompt delivery.
“Happy with the product and prompt delivery”
Glasses met expectations; delivery and packaging were flawless.
“Couldn’t fault the delivery and packaging.”
Lovely drinking glasses arrived very well packaged with fast delivery.
“Lovely drinking glasses. Arrived very well packaged with fast delivery.”
Delivery was perfect and glasses were of absolutely fantastic quality.
“Delivery was perfect and the quality of the glasses absolutely fantastic”
Product looked completely different from the advertised website images.
“Sent a product that looks completely different to how it was advertised on the website.”
Fantastic service with super quick delivery.
“Always fantastic service and super quick delivery”
Customer support ensured decanters were delivered on time.
“Fantastic customer support.”
Quick delivery, great prices and strong customer service.
“Quick delivery, great prices and great customer service”
Ordering was easy and price was good, but box arrived open.
“the box was open but nothing missing”
Order arrived quickly and was carefully packaged as expected.
“The order arrived quickly and were carefully packaged, exactly as we hoped!”
Decanter arrived well packed in environmentally friendly packaging.
“Decanter arrived well packed in environmentally-friendly packaging too!”
Ordering and delivery were seamless and customer-focused.
“The whole process of ordering, to having the goods delivered was seamless.”
Good product choice with quick delivery.
“great choice, quick delivery”
Product was good and offered at a good price.
“Good oriduct at good price”
Straightforward ordering, competitively priced straws, and intact large package.
“The package was huge but arrived completely intact.”
Great service; silver flakes look great and are as desired.
“they look great and just what I wanted”
Customer service (Emma Rose) was helpful despite order not yet received.
“She was super helpful and patient.”
Partial delivery caused delays; Drinkstuff refunded the missing items and postage.
“Only part of order delivered by carrier, DPD(next day delivery paid).”
Ordering to delivery usually flawless with excellent packaging.
“Total experience from ordering to delivery is usually flawless”
Provided excellent service; customer expresses thanks.
“Excellent service. Many thanks.”
Great service and attractive individual carafes.
“Great service and lovely individual carafes”
Easy ordering, efficient service, and good value overall.
“Easy to order, efficient service, and good value.”
Excellent customer service resolved a wrong item and sent a replacement.
“Immediately arranged despatch of correct item and was able to keep the wrong item.”
Plastic water jugs look lovely, seem well made, and reasonably priced.
“Look lovely on the table and seem well made.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Drinkstuff is a UK online retailer focused on barware, glassware, and cocktail equipment. Its range includes drinking glasses, decanters, cocktail tools, and other bar accessories. The site lists products with photos, specs, and prices for both consumer and trade customers. Shoppers order online and receive deliveries within the UK. A customer support team handles questions about orders and products.