Reviews Analysed
21
We Collect & Analyse Reviews
Drinkstuff
Experiences & Reviews
Drinkstuff is a UK-based online retailer specialising in barware, glassware and cocktail equipment for both trade and home use. Customers typically search for Drinkstuff when looking for cocktail tools, decanters, glassware and event supplies. Reviews and customer feedback are commonly used to assess its delivery performance, customer support and product accuracy.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly report prompt, helpful customer support and proactive resolution of issues; a small number report unsatisfactory responses.
Share
Strong
18%
💰
Value for money
Several reviews describe competitive pricing and good value, with products called 'reasonable' or 'good price' by purchasers.
Share
Strong
9%
⚡
User experience
Ordering and delivery are often described as straightforward and quick; occasional problems include open boxes, partial or delayed deliveries.
Share
Strong
19%
🔧
Product quality
Many customers describe items as well made, stylish and well packaged; a minority report items differing from online images.
Share
Strong
15%
📞
Communication
Customers frequently note helpful, responsive communication by phone or email; a few reviews mention limited apology or slow resolution.
Share
Strong
12%
⭐
Overall experience
Overall impressions are positive with many repeat buyers and recommendations, though some cite delivery faults or product-image mismatches.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Drinkstuff Review – High-Quality Bar Accessories & Excellent Service
"I recently had the pleasure of purchasing some bar accessories from Drinkstuff and I must say, it was a fantastic experience. Despite not being very knowledgeable about cocktail-making or serving drinks, their website made it easy for me to find everything I needed. The variety of products they offer is impressive - from glassware to shakers to strainers - there was no need for me to look elsewhere. Their prices are reasonable and the quality of the products exceeded my expectations. Each item looked sleek, modern and stylish which added an extra touch of elegance while entertaining guests at home. What stood out most during my purchase is their impeccable customer service. When I had questions about certain products, they were quick in responding with helpful information that enabled me to make informed decisions on what to buy. Their shipping time was also prompt and efficient. Overall, Drinkstuff surpassed all my expectations by providing high-quality bar equipment along with expert advice and great customer service. I highly recommend them for anyone looking for home bar accessories or catering equipment!"
Saige Schowalter
Collected.reviews
Jan 24, 2023
Featured for: Broad positive example; many themes
Sent a product that looks completely…
"Sent a product that looks completely different to how it was advertised on the website. For a product that is judged purely on aest..."
Marcus gill
Trustpilot
Sep 30, 2025
Featured for: Complaint: product differs from images
Poor delivery service
"Only part of order delivered by carrier, DPD(next day delivery paid). Waited a day to see if rest arrived, it didn't. Contacted drinkstuff who sent ou..."
Rwbunsen
Trustpilot
Sep 30, 2025
Featured for: Delivery failure, partial refunds discussed
Excellent customer service
"Excellent customer service when I received a wrong item. Immediately arranged despatch..."
Jill Chapman
Trustpilot
Sep 30, 2025
Featured for: Customer service resolved wrong item
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Marcus gill
trustpilot.com
Sep 30, 2025
Sent a product that looks completely…
Sent a product that looks completely different to how it was advertised on the website. For a product that is judged purely on aest...
d
daniel
trustpilot.com
Sep 30, 2025
Always fantastic service and super…
Always fantastic service...
R
Robert Platt
trustpilot.com
Sep 30, 2025
Fantastic customer support
Fantastic customer support. Needed decanters for a special family...
L
Linda Goldsmith
trustpilot.com
Sep 30, 2025
Quick Delivery & Great Customer Service
Quick delivery, great price...
D
Dean Stilwell
trustpilot.com
Sep 30, 2025
Ordering was easy and price is…
Ordering was easy and price is great.one thing the box was no...
G
GEMMA
trustpilot.com
Sep 30, 2025
Dinnerware
The order arrived quickly and were ca...
S
SIMON W
trustpilot.com
Sep 30, 2025
Decanter arrived well packed in…
Decanter arrived well packed in environmentally-frien...
M
Mr J Taylor
trustpilot.com
Sep 30, 2025
Great service, great products.
The whole process of ordering, to having the goods delivered was seamless. Everything was pro...
P
Paul mcshane
trustpilot.com
Sep 30, 2025
quick delivery
...
N
Nicola Bellarby
trustpilot.com
Sep 30, 2025
Good product at good price
...
D
Donna Gray
trustpilot.com
Sep 30, 2025
Package delivered on time an intact
The order process is very straightforward. Return customer as the straws are exactly w...
M
Mrs Annette J Dowling
trustpilot.com
Sep 30, 2025
Great service
Great service, haven’t used the silver flakes yet as they are for a 2...
C
Caz
trustpilot.com
Sep 30, 2025
I have placed an order not yet…
I have placed an order not yet received. However, I give 5 stars for Customer Service in the first instance. I spoke to Emma Rose who assisted me over...
R
Rwbunsen
trustpilot.com
Sep 30, 2025
Poor delivery service
Only part of order delivered by carrier, DPD(next day delivery paid). Waited a day to see if rest arrived, it didn't. Contacted drinkstuff who sent ou...
S
Solo
trustpilot.com
Sep 30, 2025
Absolutely one of the best bar products suppliers
Absolutely one of the best suppliers of bar related products in this field, used for personal and professional supply over several years. Total experi...
J
Jonathan
trustpilot.com
Sep 30, 2025
Excellent service
Excellent servi...
s
sam
trustpilot.com
Sep 30, 2025
Great service and lovely individual…
Great service and lov...
H
HK
trustpilot.com
Sep 30, 2025
A very happy customer
Easy to order, efficient service, an...
J
Jill Chapman
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service when I received a wrong item. Immediately arranged despatch...
J
Judith M
trustpilot.com
Sep 30, 2025
Elegant and solidly made water jug
Bought 2 tall clear plastic water jugs. Look lovely on the table and...
Conclusion
Reviews show consistent praise for Drinkstuff's customer service, with multiple customers reporting helpful support, quick responses and successful issue resolution. Delivery and ordering experiences are generally positive, with frequent mentions of quick dispatch and careful packaging, though a minority report delayed, partial or opened deliveries. Product quality and value receive regular positive remarks—items are often described as well made and reasonably priced—but at least one review flagged a product that did not match site images. If you are considering Drinkstuff, check product photos and descriptions carefully and note the return/contact options; contacting customer service has been effective for many reviewers.