Many reviewers highlight Dressinn’s low prices, simple ordering, and items that arrive as described. A large share of complaints point to delivery problems, wrong items or sizes, and slow or missing refunds. Several customers describe automated support that doesn’t help and tracking that can’t be relied on. Feedback often lands at one of two extremes: clearly positive or clearly negative.
Examples from available reviews (Nov 2021 – Mar 2026).
Ordering and delivery were easy and I was kept informed.
“Everything was so easy from ordering to delivery I was keep informed”
Received correct item at much lower price, with slight shipping delay.
“We got what we ordered, to half price from the shops at home.”
Received apparently fake, incorrectly sized jacket and no company response.
“No tags, wrong size (compared to a genuine jacket to be sure, it was inches shorter)”
Return requested but company ignored requests and provided unusable postage.
“I've contacted them twice to request an alternative solution and have been ignored.”
Many reviews describe deliveries that never arrived, orders that went missing, or parcels redirected to local pick-up points. Several customers report long waits for refunds and say returns were ignored or challenged by the company. A smaller set of reviewers mention fast, accurate fulfilment with on-time delivery.
Many customers point to strong value, noting prices far below local shops and quality they consider acceptable for the cost. A few say the value drops because delivery takes too long or because the wrong or poor-quality item arrived. Positive value comments often call out specific deals and price cuts.
Several reviewers describe a user-friendly website, straightforward checkout, and regular shipping updates. Others mention confusing third-party handling and tracking numbers that don’t work, making delivery harder. Some positive reviews also mention quick delivery and clear product descriptions.
Many customers say their orders matched the description and met expectations for fit and materials. Several strong negative reviews mention wrong sizes, stained items, or products that felt like low-quality copies. A minority compare items to genuine branded products and report differences.
Several customers mention delivery dates and tracking details that didn’t match what happened, and say the chatbot wasn’t helpful. Other reviews describe timely updates and clear shipping notifications. Multiple negative accounts also say the company did not respond to return or refund questions.
Reviews split sharply between smooth, satisfactory orders and major problems after purchase. Positive comments focus on price, items matching expectations, and fast delivery. Negative comments focus on unresolved returns, delayed refunds, and weak customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Misleading delivery info and incorrect tracking from chatbot, but item arrived.
“seriously misleading information regarding the delivery time.”
Product matched quality expectations and was delivered on time.
“Great quality what i expected, delivered on time.”
Ordering and delivery were easy and I was kept informed.
“Everything was so easy from ordering to delivery I was keep informed”
Product delivered smoothly with good communication during shipping.
“Great product which was delivered smoothly and kept well informed along the way”
Received apparently fake, incorrectly sized jacket and no company response.
“No tags, wrong size (compared to a genuine jacket to be sure, it was inches shorter)”
Refund took over a month and required multiple solicitations.
“It took more than a month to get my refund.”
Fast service with good prices; strongly recommended.
“Very good and fast service and best prices.”
Reviewer describes their experience as excellent overall.
“Excellent!”
Shoes arrived late and felt like low-quality copies of original.
“They were so uncomfortable, stiff, innersole wasn't cushiony like the previous.”
Lovely Levis jeans arrived on time as important to reviewer.
“Lovely pair of levis crop jeans, arrived on time”
Shoes arrived on time, in good condition, at a good price.
“it arrived on time and in good shape.”
Product matched description and was delivered promptly.
“The product was as described by the company and delivered promptly.”
Return requested but company ignored requests and provided unusable postage.
“I've contacted them twice to request an alternative solution and have been ignored.”
Order failed to arrive within promised delivery timeframe.
“Ordered this item on the 15th of January and almost one month later, it’s still yet to arrive.”
Easy site, found shoes, timely delivery and accurate description.
“It was easy to navigate the site. Found my shoes that were sold out everywhere else.”
Product good but delivery dates were unreliable and unexpectedly signed.
“Great product at a reasonable price but don’t rely on accurate delivery dates.”
Received correct item at much lower price, with slight shipping delay.
“We got what we ordered, to half price from the shops at home.”
Affordable products with reasonably fair delivery times.
“Good products, affordable prices and fairly reasonable delivery time.”
Initially sceptical but received five-star service throughout.
“Was a bit sceptical at first as price was very good but service was 5stars all the way”
Repeated delivery failures and poor customer service across multiple orders.
“Despite paying for home delivery every time, the packages are invariably sent to random pick-up points.”
Easy transaction with competitive prices, prompt delivery, and good packaging.
“overall painless transaction and recommended”
Ordering was easy, authentic product delivered quickly and smoothly.
“The ordering process was easy. The product I ordered was authentic and delivered quickly.”
Jeans matched description; website easy with large selection.
“Jeans were exactly as described and what I ordered.”
Good products, fair prices, and satisfactory service.
“Good product good prices, good service”
Size XL fit perfectly and reviewer had no complaints.
“No complaints. Didn't need to send back to change the size.”
Seller appears to sell items that are out of stock.
“Appears to be a scam selling products they don’t have in stock.”
Returned items marked delivered but company denies receipt and won't refund.
“they have been delivered back to them on the 12th January and they are saying they have not received them”
Shoes were perfect and delivery was fast.
“Perfect shoes, fast delivery”
Found company offers excellent products, good prices, fast delivery and safe payments.
“Excellent products, great price reduction, fast delivery and safe payment options.”
Item not delivered and seller failed to offer refund or replacement.
“Despite this, no refund or replacement was offered.”
Returned boots months ago but refund still not received despite repeated contact.
“It’s two months since they received my boots back . 2 months and no refund!!!”
Wrong size sent, delayed shipping, and company demanded paid returns then stopped responding.
“I was sent the wrong size, delivery took almost a month”
Watch delivered within two weeks, well priced and updates provided.
“delivered from Spain within 2 weeks!”
Reviewer warns others and points to one-star reviews alleging scams.
“read the 1 star reviews and see how they scam customers”
Items arrived weeks late with two of three in incorrect sizes.
“two out of the three items received were the wrong size.”
Delivery failed, tracking unusable, chatbot unhelpful, and unexpected extra local charges.
“Tracking number doesn't work, customer service is an unintelligent chat bot”
Order missing with confusing third-party handling and unresponsive customer service.
“DO NOT ORDER FROM THIS COMPANY.”
Good price-quality ratio but delivery times are long as stated.
“Only disadvantage is the long delivery times”
Order not received and no communication from the seller.
“I have not yet received it and no message from them.”
Late delivery caused extra purchase; returns costly and refund delayed.
“This is the worst customer service I have ever experienced in my 57 years on earth.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dressinn runs an online shop selling fashion items such as clothing, footwear, and accessories. Product pages show descriptions, sizing information, and photos. Shoppers can create an account, place international orders, and pay using several methods. Dressinn posts delivery and returns details and provides order tracking on its website and app. The range includes branded and non-branded items for men, women, and children.