Reviewers most often report positive experiences with Dr Vranjes Firenze’s products: many highlight strong fragrance performance, careful packaging and fast delivery, and multiple customers mention free samples or gifts. Customer service is commonly described as responsive — for example, a broken vial was replaced with a full Discovery Kit in one case. However, some reviews flag problems: missing included parts (diffuser sticks), occasional misleading website information and at least one poor in‑store customer interaction. If you are researching purchases, check product inclusions on the listing and keep order/fulfilment emails as reference; contact customer service promptly if an item arrives damaged or incomplete. These reviews suggest the brand is best known among reviewers for durable home fragrances and prompt online fulfilment, with sporadic issues around in‑store experience and specific fulfilment errors.
Examples from available reviews (Dec 2021 – Feb 2026).
High prices, poor product and inattentive staff caused an over two-hour wait.
“we were kept waiting for over two hours.”
A 2500 mL bottle arrived without the included 13 diffuser sticks.
“I ordered a 2500 mL bottle and it did not come with the 13 diffuser sticks!!”
Broken vial was replaced and a whole new Discovery Kit dispatched.
“they have very kindly dispatched a whole new Discovery Kit.”
Fast delivery, included gifts, and longer-lasting diffusers than competitors.
“fundamentally better, longer lasting diffusers than 99% of the competition”
Service reports are mixed: several customers praise prompt, helpful service and resolution of issues, while one review describes poor in‑store behaviour and long waits.
Many customers note added value from free samples, gifts or free shipping; a minority cite high price points or missing items promised on the website.
Multiple reviewers describe the website and checkout as easy to use with payment options; one review reports incorrect product information online (missing items).
Most reviewers praise product performance — longevity, scent and intact arrival — though a few mention broken vials or missing components on delivery.
Order handling, delivery timing and email responses are frequently described as prompt and clear; a few reviews reference inaccurate online listings or packaging concerns.
Overall impressions are largely positive: repeat buyers, quick delivery and satisfaction with scents are common; isolated reviews report negative visits or fulfilment issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The delivery was fast and flawless.
“The delivery was fast and flawless.”
Disappointed birthday free gift was a small, unsuitable room spray.
“I was sent what I think was “Maserati” room spray, not even a full bottle!!”
Online orders are easy and quickly dispatched, but this package arrived open and soggy.
“However this time the package arrived and it was open and soggy - it was fortunate that the items were for me and not a present.”
Shipment was easy and timely from Firenze.
“Easy and timely shipment from Firenze”
Expresses strong liking for the products.
“Love the products!!!”
Website doesn't work properly in Safari desktop, requiring a different browser.
“Your site doesn't work properly in Safari (desktop version). I have to switch browser to order.”
Reviewer states they are not satisfied.
“Not satisfied”
Highly recommends company; product excellent and transaction easy.
“I would highly recommend this company. Product is excellent Very easy transaction 100%”
Order took two months; communication was poor and slow.
“Two months for our order to arrive. Poor communication throughout the process. Replies to emails taking over a week.”
Products excellent and delivery was very fast.
“Excellent products and very fast delivery!”
Considers this the best house fragrance with quick delivery and easy website.
“Best fragrance for our house - quick delivery - user-friendly website”
Always pleased with customer service and timely arrivals.
“Always happy with the customer services and the products. Arrived on time or early 100%”
Highlights ease of ordering and good product quality.
“Ease of ordering and product quality”
Delivery failed repeatedly by Evri; customer service couldn't resolve; refund pending.
“Evri failed to deliver on all three attempts over a period of 3 months”
Ships quickly, well packaged, and includes samples; scents effectively scent rooms.
“ships quickly, well packaged and love the getting samples of other scents to try. Very helpful.”
Car perfume quality is poor and comparable to cheap alternatives.
“Bought car parfume,quality is realy bad same you can buy on Temu for £5. Not recomended at all! 0”
Reviewer reports that ordering is easy.
“Easy to order”
Fast delivery with good packaging and great free samples.
“Fast delivery, packaged well, great free samples.”
Perfumes are intense and recognisable; ordering easy and delivery quick.
“Special perfumes, very intense and recognizable.”
Regular purchaser praises consistent superior fragrances, good communication, quick delivery.
“Consistent and superior quality oils and fragrances.”
A 2500 mL bottle arrived without the included 13 diffuser sticks.
“I ordered a 2500 mL bottle and it did not come with the 13 diffuser sticks!!”
Likes the products and used the free shipping offer.
“Love the products & took advantage of if the free shipping”
Broken vial was replaced and a whole new Discovery Kit dispatched.
“they have very kindly dispatched a whole new Discovery Kit.”
Praises fabulous service and thanks for the complimentary room spray.
“Fabulous service, beautiful product and thank you so much for the wonderful room spray”
Reviewer expresses thanks and positive sentiment.
“Great..thank you”
Fast delivery, included gifts, and longer-lasting diffusers than competitors.
“fundamentally better, longer lasting diffusers than 99% of the competition”
Ordering is easy with multiple payment options available.
“Easy to order choice of payments”
Reviewer states this is the best product.
“This is the best product”
Loves Lime & Ginger diffuser; it arrived quickly with helpful samples.
“Love Lime & Ginger room diffuser Arrives quickly in good condition & the free samples”
Admires the product and intends to reorder via the website.
“I adore you product. I will order it again through this website.”
Easy purchase and satisfied with longer, better-quality diffuser sticks.
“Was happy to get longer, thicker diffuser sticks which I couldn't find anywhere even on amazon”
Received requested fragrance plus extras, delivered within the promised time.
“I received the fragrance I wanted and in addition I received a second fragrance as well as a perfume sample.”
Free gift included and delivery was speedy.
“Lovely free gift included with purchase Speedy delivery”
Delivered on time with excellent packaging; reviewer loves the scent.
“Delivered on time , bagging was amazing and perfect...absolutely love the smell”
Briefly praises the company as good and successful.
“Good and successful co.”
Customer service was exceptional with quick responses to order and email.
“Customer service and quick response to my order and my email was exceptional.”
Loves the diffuser but criticises outer packaging for being hard to open.
“the outer package isn't as easy to open without damaging.”
Order to delivery experience excellent; packaging protects products well.
“From order to delivery is excellent, the packaging is the best you can get”
Praises the products and their pleasant scents.
“Great products, great smells!”
Product was delivered quickly, well packaged, and was a repeat purchase.
“Product arrived quickly and well packaged. This was a repeat purchase.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dr Vranjes Firenze appears as a seller of home fragrance products — including diffusers, candles, room sprays and Discovery Kits — through both physical stores and an online shop. Reviews refer to large diffuser bottles, diffuser sticks, small vials, free samples and branded packaging, and mention shipping, delivery and customer-service interactions.