Reviews often praise the fragrances for strong projection and long wear. Many customers mention quick dispatch and secure, careful packaging. Several describe helpful customer service that resolves issues fast. A smaller but noticeable group reports delivery delays, missing or damaged items, and a Safari compatibility issue on the website.
Examples from available reviews (Dec 2021 – Mar 2026).
Fast delivery, included gifts, and longer-lasting diffusers than competitors.
“fundamentally better, longer lasting diffusers than 99% of the competition”
Customer service was exceptional with quick responses to order and email.
“Customer service and quick response to my order and my email was exceptional.”
Order took two months; communication was poor and slow.
“Two months for our order to arrive. Poor communication throughout the process. Replies to emails taking over a week.”
Car perfume quality is poor and comparable to cheap alternatives.
“Bought car parfume,quality is realy bad same you can buy on Temu for £5. Not recomended at all! 0”
Many reviewers praise fast, responsive support and quick fixes, including replacement shipments. Some recount courier issues that remained unresolved, with refunds still pending after repeated failed deliveries. A few customers say large orders arrived with missing components.
Multiple comments appreciate complimentary samples and occasional free gifts or shipping offers. Some buyers question the value when gifts are small or not suitable. One review directly rates a car perfume worse than cheaper alternatives.
Many customers find ordering easy and note a choice of payment options. Several mention quick purchases and a straightforward checkout. One reviewer says the desktop site does not work properly in Safari and requires switching browsers.
Reviewers repeatedly praise strong, distinctive scents and diffusers that last longer than competitors. Many also mention packaging that keeps items safe in transit. A few isolated reviews report poor quality for a car perfume and a vial that arrived broken.
Several reviews mention quick email replies and helpful order updates from staff. Others describe slow or poor communication during long shipping delays, with no timely courier updates.
Many customers report high satisfaction, repeat purchases, and personal recommendations. A noticeable minority faced major delivery failures, long waits, and product issues that drove low ratings. Overall, product praise stands out, with occasional breakdowns in fulfilment and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The delivery was fast and flawless.
“The delivery was fast and flawless.”
Disappointed birthday free gift was a small, unsuitable room spray.
“I was sent what I think was “Maserati” room spray, not even a full bottle!!”
Online orders are easy and quickly dispatched, but this package arrived open and soggy.
“However this time the package arrived and it was open and soggy - it was fortunate that the items were for me and not a present.”
Shipment was easy and timely from Firenze.
“Easy and timely shipment from Firenze”
Expresses strong liking for the products.
“Love the products!!!”
Website doesn't work properly in Safari desktop, requiring a different browser.
“Your site doesn't work properly in Safari (desktop version). I have to switch browser to order.”
Reviewer states they are not satisfied.
“Not satisfied”
Highly recommends company; product excellent and transaction easy.
“I would highly recommend this company. Product is excellent Very easy transaction 100%”
Order took two months; communication was poor and slow.
“Two months for our order to arrive. Poor communication throughout the process. Replies to emails taking over a week.”
Products excellent and delivery was very fast.
“Excellent products and very fast delivery!”
Considers this the best house fragrance with quick delivery and easy website.
“Best fragrance for our house - quick delivery - user-friendly website”
Always pleased with customer service and timely arrivals.
“Always happy with the customer services and the products. Arrived on time or early 100%”
Highlights ease of ordering and good product quality.
“Ease of ordering and product quality”
Delivery failed repeatedly by Evri; customer service couldn't resolve; refund pending.
“Evri failed to deliver on all three attempts over a period of 3 months”
Ships quickly, well packaged, and includes samples; scents effectively scent rooms.
“ships quickly, well packaged and love the getting samples of other scents to try. Very helpful.”
Car perfume quality is poor and comparable to cheap alternatives.
“Bought car parfume,quality is realy bad same you can buy on Temu for £5. Not recomended at all! 0”
Reviewer reports that ordering is easy.
“Easy to order”
Fast delivery with good packaging and great free samples.
“Fast delivery, packaged well, great free samples.”
Perfumes are intense and recognisable; ordering easy and delivery quick.
“Special perfumes, very intense and recognizable.”
Regular purchaser praises consistent superior fragrances, good communication, quick delivery.
“Consistent and superior quality oils and fragrances.”
A 2500 mL bottle arrived without the included 13 diffuser sticks.
“I ordered a 2500 mL bottle and it did not come with the 13 diffuser sticks!!”
Likes the products and used the free shipping offer.
“Love the products & took advantage of if the free shipping”
Broken vial was replaced and a whole new Discovery Kit dispatched.
“they have very kindly dispatched a whole new Discovery Kit.”
Praises fabulous service and thanks for the complimentary room spray.
“Fabulous service, beautiful product and thank you so much for the wonderful room spray”
Reviewer expresses thanks and positive sentiment.
“Great..thank you”
Fast delivery, included gifts, and longer-lasting diffusers than competitors.
“fundamentally better, longer lasting diffusers than 99% of the competition”
Ordering is easy with multiple payment options available.
“Easy to order choice of payments”
Reviewer states this is the best product.
“This is the best product”
Loves Lime & Ginger diffuser; it arrived quickly with helpful samples.
“Love Lime & Ginger room diffuser Arrives quickly in good condition & the free samples”
Admires the product and intends to reorder via the website.
“I adore you product. I will order it again through this website.”
Easy purchase and satisfied with longer, better-quality diffuser sticks.
“Was happy to get longer, thicker diffuser sticks which I couldn't find anywhere even on amazon”
Received requested fragrance plus extras, delivered within the promised time.
“I received the fragrance I wanted and in addition I received a second fragrance as well as a perfume sample.”
Free gift included and delivery was speedy.
“Lovely free gift included with purchase Speedy delivery”
Delivered on time with excellent packaging; reviewer loves the scent.
“Delivered on time , bagging was amazing and perfect...absolutely love the smell”
Briefly praises the company as good and successful.
“Good and successful co.”
Customer service was exceptional with quick responses to order and email.
“Customer service and quick response to my order and my email was exceptional.”
Loves the diffuser but criticises outer packaging for being hard to open.
“the outer package isn't as easy to open without damaging.”
Order to delivery experience excellent; packaging protects products well.
“From order to delivery is excellent, the packaging is the best you can get”
Praises the products and their pleasant scents.
“Great products, great smells!”
Product was delivered quickly, well packaged, and was a repeat purchase.
“Product arrived quickly and well packaged. This was a repeat purchase.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dr Vranjes Firenze is a Florence-based perfumery making home fragrance products. Its range includes reed diffusers, room sprays, and car perfumes. The company sells through an online shop and ships orders from Florence. Sales channels focus on home scenting and gifting. Product pages typically list fragrance names and available formats to help buyers choose.