Reviews Analysed
21
We Collect & Analyse Reviews
Dr Vranjes Firenze
Experiences & Reviews
Dr Vranjes Firenze appears as a seller of home fragrance products — including diffusers, candles, room sprays and Discovery Kits — through both physical stores and an online shop. Reviews refer to large diffuser bottles, diffuser sticks, small vials, free samples and branded packaging, and mention shipping, delivery and customer-service interactions.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Service reports are mixed: several customers praise prompt, helpful service and resolution of issues, while one review describes poor in‑store behaviour and long waits.
Share
Strong
6%
💰
Value for money
Many customers note added value from free samples, gifts or free shipping; a minority cite high price points or missing items promised on the website.
Share
Strong
12%
⚡
User experience
Multiple reviewers describe the website and checkout as easy to use with payment options; one review reports incorrect product information online (missing items).
Share
Mixed
6%
🔧
Product quality
Most reviewers praise product performance — longevity, scent and intact arrival — though a few mention broken vials or missing components on delivery.
Share
Strong
24%
📞
Communication
Order handling, delivery timing and email responses are frequently described as prompt and clear; a few reviews reference inaccurate online listings or packaging concerns.
Share
Strong
20%
⭐
Overall experience
Overall impressions are largely positive: repeat buyers, quick delivery and satisfaction with scents are common; isolated reviews report negative visits or fulfilment issues.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
decorative candle onics-ambra
"As we entered the Dr Vranjes store, I immediately knew we were in the wrong place. Not only were the prices ridiculously high, but the staff seemed annoyed at our presence in the store. The ambra candle we wanted was not at all as beautifully crafted as you'd expect something that costs $400 to be. The person working there barely gave us any information about the product and told us someone else was working on it when we asked more questions. It didn’t end there, we were kept waiting for over two hours. No attendant bothered to attend to us until we couldn’t wait any longer. WE BOW OUT NEVER TO RETURN AGAIN!
"
Schancious
Collected.reviews
Dec 07, 2021
Featured for: Negative in-store service and price complaint
I ordered a 2500 mL bottle and it did…
"I ordered a 2500 mL bottle and it did not come with the 13 diffuser sticks!! your w..."
Alexandra Nicholas
Trustpilot
Sep 30, 2025
Featured for: Missing included product parts complaint
Fabulous customer service
"Fabulous customer service Sadly when my order was delivered one of the vials in the Discovery Kit was broken. I emai..."
Andrea
Trustpilot
Sep 30, 2025
Featured for: Positive customer service replacement resolution
Longer Lasting, Top Quality Home Fragrances
"Speedy delivery, free gifts to try other products & fundamental..."
Simon D
Trustpilot
Sep 30, 2025
Featured for: Product longevity and speedy delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Alexandra Nicholas
trustpilot.com
Sep 30, 2025
I ordered a 2500 mL bottle and it did…
I ordered a 2500 mL bottle and it did not come with the 13 diffuser sticks!! your w...
T
Terence Higgins
trustpilot.com
Sep 30, 2025
Love the products & took advantage of…
Love the products & took adva...
A
Andrea
trustpilot.com
Sep 30, 2025
Fabulous customer service
Fabulous customer service Sadly when my order was delivered one of the vials in the Discovery Kit was broken. I emai...
A
Andrea Thompson
trustpilot.com
Sep 30, 2025
Fabulous service!
Fabulous service, beautiful product and thank you so much fo...
S
Sonnya
trustpilot.com
Sep 30, 2025
Great..thank you
...
S
Simon D
trustpilot.com
Sep 30, 2025
Longer Lasting, Top Quality Home Fragrances
Speedy delivery, free gifts to try other products & fundamental...
M
Mrs Carol Mallard
trustpilot.com
Sep 30, 2025
Easy to order choice of payments
Easy to order ch...
E
Elna Rudze
trustpilot.com
Sep 30, 2025
The best products
...
D
DLou
trustpilot.com
Sep 30, 2025
Love Lime & Ginger room diffuser…
Love Lime & Ginger room diffuser Arrives quickly in good condition & the free samples are a gr...
M
Mrs Kyle Dargan
trustpilot.com
Sep 30, 2025
Easy website
I adore you product. I will order it again through this...
M
Monica
trustpilot.com
Sep 30, 2025
Easy and Good
Easy to buy, good quality sticks where they abosorb slowly but hold good. Was happy...
A
Antra Eihenberga
trustpilot.com
Sep 30, 2025
I received the fragrance I wanted
I received the fragrance I wanted and in addition I received a second frag...
K
Katie
trustpilot.com
Sep 30, 2025
Lovely free gift included with purchase…
Lovely free gift included w...
E
Eshraq Alasaad
trustpilot.com
Sep 30, 2025
Delivered on time
Delivered on time , bagging was amazing an...
I
Indrek Sülla
trustpilot.com
Sep 30, 2025
Good and welcome
...
J
James Cavanaugh
trustpilot.com
Sep 30, 2025
Customer service and quick response to…
Customer service and quick response to...
P
P Tavares
trustpilot.com
Sep 30, 2025
Good quality and strong diffuser
I loved the products I purchased. The only downside is the outer package isn't as easy to open without damaging. As mentioned in previous review, I wo...
M
Mr Alan mc Aneney & MRS PAULA MCANENEY
trustpilot.com
Sep 30, 2025
From order to delivery is excellent
From order to delivery is excellent, the packaging is the best you ca...
G
Geraldine
trustpilot.com
Sep 30, 2025
Great products
...
M
Marianne McKenzie
trustpilot.com
Sep 30, 2025
Product arrived quickly and well…
Product arrived quickly and well pa...
Conclusion
Reviewers most often report positive experiences with Dr Vranjes Firenze’s products: many highlight strong fragrance performance, careful packaging and fast delivery, and multiple customers mention free samples or gifts. Customer service is commonly described as responsive — for example, a broken vial was replaced with a full Discovery Kit in one case. However, some reviews flag problems: missing included parts (diffuser sticks), occasional misleading website information and at least one poor in‑store customer interaction. If you are researching purchases, check product inclusions on the listing and keep order/fulfilment emails as reference; contact customer service promptly if an item arrives damaged or incomplete. These reviews suggest the brand is best known among reviewers for durable home fragrances and prompt online fulfilment, with sporadic issues around in‑store experience and specific fulfilment errors.