Reviewers most often report positive experiences with Dr Vranjes Firenze’s products: many highlight strong fragrance performance, careful packaging and fast delivery, and multiple customers mention free samples or gifts. Customer service is commonly described as responsive — for example, a broken vial was replaced with a full Discovery Kit in one case. However, some reviews flag problems: missing included parts (diffuser sticks), occasional misleading website information and at least one poor in‑store customer interaction. If you are researching purchases, check product inclusions on the listing and keep order/fulfilment emails as reference; contact customer service promptly if an item arrives damaged or incomplete. These reviews suggest the brand is best known among reviewers for durable home fragrances and prompt online fulfilment, with sporadic issues around in‑store experience and specific fulfilment errors.
Examples from available reviews (Dec 2021 – Feb 2026).
High prices, poor product and inattentive staff caused an over two-hour wait.
“we were kept waiting for over two hours.”
A 2500 mL bottle arrived without the included 13 diffuser sticks.
“I ordered a 2500 mL bottle and it did not come with the 13 diffuser sticks!!”
Broken vial was replaced and a whole new Discovery Kit dispatched.
“they have very kindly dispatched a whole new Discovery Kit.”
Fast delivery, included gifts, and longer-lasting diffusers than competitors.
“fundamentally better, longer lasting diffusers than 99% of the competition”
Service reports are mixed: several customers praise prompt, helpful service and resolution of issues, while one review describes poor in‑store behaviour and long waits.
Many customers note added value from free samples, gifts or free shipping; a minority cite high price points or missing items promised on the website.
Multiple reviewers describe the website and checkout as easy to use with payment options; one review reports incorrect product information online (missing items).
Most reviewers praise product performance — longevity, scent and intact arrival — though a few mention broken vials or missing components on delivery.
Order handling, delivery timing and email responses are frequently described as prompt and clear; a few reviews reference inaccurate online listings or packaging concerns.
Overall impressions are largely positive: repeat buyers, quick delivery and satisfaction with scents are common; isolated reviews report negative visits or fulfilment issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
As we entered the Dr Vranjes store, I immediately knew we were in the wrong place. Not only were the prices ridiculously high, but the staff seemed annoyed at our presence in the store. The ambra candle we wanted was not at all as beautifully crafted as you'd expect something that costs $400 to be. The person working there barely gave us any information about the product and told us someone else was working on it when we asked more questions. It didn’t end there, we were kept waiting for over two hours. No attendant bothered to attend to us until we couldn’t wait any longer. WE BOW OUT NEVER TO RETURN AGAIN!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dr Vranjes Firenze appears as a seller of home fragrance products — including diffusers, candles, room sprays and Discovery Kits — through both physical stores and an online shop. Reviews refer to large diffuser bottles, diffuser sticks, small vials, free samples and branded packaging, and mention shipping, delivery and customer-service interactions.