Customer reports show a mix of reliable orders and significant problems. Positive reviews frequently mention prompt delivery, well-packed doors and responsive staff. Several negative reviews describe damaged or faulty doors on arrival, missing components and slow or non-responsive customer support. Others complain about separate and high delivery charges on multi-item orders. If you consider buying, confirm stock and lead times, check delivery and returns terms, and request clarity on shipping charges before placing an order.
Examples from available reviews (Sep 2025 – Feb 2026).
Helpful, professional support with prompt delivery and excellent doors.
“The doors have now been fitted & look AMAZING!”
Both doors had numerous faults and poor workmanship requiring return.
“16 faults listed.”
Missing items and poor communication left the customer without support.
“they do not answer the telephone”
Delivery charges were excessively high, adding significant cost.
“the delivery costs were absolutely exorbitant.”
Many customers report prompt delivery and helpful service, but others describe late deliveries, missing consignments and inconsistent handling on arrival.
Price concerns focus mainly on high delivery charges and perceived poor value for some glazed or bespoke items.
The website and ordering flow are described as easy to use by some customers, including the ability to change orders after purchase.
Several buyers praise door finish and fit, but a notable number report damaged, faulty or poor-quality units on arrival, including glazing issues.
When responsive, staff are described as polite and helpful; however many reviews cite slow replies, long phone waits and unclear stock updates.
Overall experiences range from fully satisfied end-to-end purchases to reports of failed deliveries, delayed refunds and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Service was fast and friendly.
“Fast and friendly service”
Service was fast and friendly.
“Fast and friendly service”
Website ordering was easy and service was fast and efficient.
“Very easy to order online.”
Website ordering was easy and service was fast and efficient.
“Very easy to order online.”
Bought doors at a very good sale price and quality is great.
“Got a great deal on sale 4 doors at £10 each”
Bought doors at a very good sale price and quality is great.
“Got a great deal on sale 4 doors at £10 each”
Advertised clearance prices appeared misleading and order was refunded.
“So their strategy is click bait on Google to pull in thr customers.”
Advertised clearance prices appeared misleading and order was refunded.
“So their strategy is click bait on Google to pull in thr customers.”
Helpful, knowledgeable staff with great delivery tracking and driver support.
“Great company to deal with, super helpful staff on the phone, very knowledgeable.”
Helpful, knowledgeable staff with great delivery tracking and driver support.
“Great company to deal with, super helpful staff on the phone, very knowledgeable.”
Excellent price, quick delivery and polite helpful delivery driver.
“Excellent price, quick delivery, very polite and helpful delivery driver”
Excellent price, quick delivery and polite helpful delivery driver.
“Excellent price, quick delivery, very polite and helpful delivery driver”
Everything as promised with timely friendly delivery and excellent quality.
“All as promised with timely friendly delivery.”
Everything as promised with timely friendly delivery and excellent quality.
“All as promised with timely friendly delivery.”
Both doors arrived damaged and customer service was poor.
“2 doors both damaged rubbish customer service.”
Both doors arrived damaged and customer service was poor.
“2 doors both damaged rubbish customer service.”
Order delays, poor updates, and refunds felt difficult and slow.
“The worst experience and unable to fulfil order.”
Order delays, poor updates, and refunds felt difficult and slow.
“The worst experience and unable to fulfil order.”
Good product at a fair price, arrived quickly with updates.
“Great product at fair price , arrived quickly and was kept informed along the way, thanks again 🙂👍”
Good product at a fair price, arrived quickly with updates.
“Great product at fair price , arrived quickly and was kept informed along the way, thanks again 🙂👍”
Experienced great service from Door Superstore.
“Great service”
Reviewer reports great service from the company.
“Great service”
Like-for-like door delivered four weeks early with great communication.
“delivered 4 weeks ahead of schedule.”
Door delivered four weeks early with excellent communication on delivery day.
“delivered 4 weeks ahead of schedule.”
Bought fire doors at excellent price with reasonably quick delivery.
“Bought fire doors for an excellent price.”
Bought fire doors at an excellent price with reasonable delivery.
“Bought fire doors for an excellent price.”
Reviewer highly recommends the company's quality, prices and service.
“You are the best quality, prices and customer service”
Reviewer praises quality, prices and customer service highly.
“You are the best quality, prices and customer service,”
Very quick delivery and quality products.
“Very quick delivery And quality products”
Reviewer received very quick delivery and quality products.
“Very quick delivery And quality products”
A cracked door was replaced promptly with no hassle or quibble.
“they promptly sent a replacement, no quibble no hassle”
Company promptly replaced a cracked door with no hassle.
“they promptly sent a replacement”
Staff were professional and helpful; doors delivered on time.
“the staff to be professional, incredibly helpful, and genuinely friendly.”
Staff were professional and helpful; doors were delivered on time.
“The doors were delivered on time as promised.”
Delivery was delayed beyond promised timeframe and communication lacking.
“Where s my door 2-5 business days is now 10 days and no one gives a shite”
Delivery delayed beyond promised timeframe and communication lacking.
“2-5 business days is now 10 days”
Door is lightweight, not trimable, hangs well and generally satisfactory.
“The door isn't quite as robust as I had hoped but it's light weight”
Door was lightweight and easy to handle but not very robust.
“Definitely cannot be trimmed.”
Customer felt service was unhelpful and inflexible despite long-term business.
“Very expensive...and unhelpful with any issues.”
Reviewer criticises unhelpful customer service and higher prices, losing future business.
“The utter lack of interest, flexibility or assistance”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Superstore is a UK-based online retailer specialising in doors and door hardware for homeowners and trade customers. The company offers a range of internal and external doors, locks, handles and related accessories, and provides delivery services across the UK. Consumers researching Door Superstore commonly look for product range, delivery options and customer support performance.