Reviews Analysed
20
We Collect & Analyse Reviews
Door Superstore
Experiences & Reviews
Door Superstore is a UK-based online retailer specialising in doors and door hardware for homeowners and trade customers. The company offers a range of internal and external doors, locks, handles and related accessories, and provides delivery services across the UK. Consumers researching Door Superstore commonly look for product range, delivery options and customer support performance.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
19d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many customers report prompt delivery and helpful service, but others describe late deliveries, missing consignments and inconsistent handling on arrival.
Share
Mixed
30%
💰
Value for money
Price concerns focus mainly on high delivery charges and perceived poor value for some glazed or bespoke items.
Share
Weak
4%
⚡
User experience
The website and ordering flow are described as easy to use by some customers, including the ability to change orders after purchase.
Share
Mixed
2%
🔧
Product quality
Several buyers praise door finish and fit, but a notable number report damaged, faulty or poor-quality units on arrival, including glazing issues.
Share
Mixed
26%
📞
Communication
When responsive, staff are described as polite and helpful; however many reviews cite slow replies, long phone waits and unclear stock updates.
Share
Mixed
11%
⭐
Overall experience
Overall experiences range from fully satisfied end-to-end purchases to reports of failed deliveries, delayed refunds and unresolved complaints.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
SHEER EXCELLENCE!
"I have made numerous email enquiries over the past few months about some doors we were interested in purchasing. Every person replying to these emails..."
JOSEPHINE PACKHAM
Trustpilot
Sep 30, 2025
Featured for: Detailed positive across service and product
2 doors delivered and faulty!
"2 doors deliver. Unwrapped the first; 16 faults listed. As it was a 6 panel glazed door finding the glazing beads out of line, plus the beading so rou..."
Stephen Goode
Trustpilot
Sep 30, 2025
Featured for: Extensive faults reported; product quality
No customer support
"The delivery arrived in 2 separate consignments. When I realised that a box of handles locks and hinges had been left, I became concerned that I recei..."
stuart henderson
Trustpilot
Sep 30, 2025
Featured for: Missing items and no customer support
Very high delivery costs
"Ok - the reason I've given 2 stars is the delivery costs were absolutely exorbitant. Basically each item (2 doors and some hinges and handles) were ch..."
WS
Trustpilot
Sep 30, 2025
Featured for: High delivery charges complained about
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
K
Keith
trustpilot.com
Sep 30, 2025
Good efficient service
...
P
Paul
trustpilot.com
Sep 30, 2025
Everything went smoothly and delivery…
Everything went smoothly and del...
J
JOSEPHINE PACKHAM
trustpilot.com
Sep 30, 2025
SHEER EXCELLENCE!
I have made numerous email enquiries over the past few months about some doors we were interested in purchasing. Every person replying to these emails...
J
Jane McCourt
trustpilot.com
Sep 30, 2025
Quick delivery and excellent quality
Quick delivery and excellent quality. I was worr...
J
JOHN WHITE
trustpilot.com
Sep 30, 2025
I am sothe door waspoor quality damaged…
I am sorry to say the door was damaged and because I wasn't there to check it and also I never signed for it .I thought the door was...
M
Michelle Mather
trustpilot.com
Sep 30, 2025
I would of given them 0 instead of 1…
I would of given them 0 instead of 1 star AVOID AVOID this company I bought a obscere triple Glazed window from door superstore for a extension at my...
A
Angela
trustpilot.com
Sep 30, 2025
Good quality door
The door is really good quality, very pleased with it. Delivery was a little late but the cus...
M
MR S WILLIAMS
trustpilot.com
Sep 30, 2025
Good web site
Good web site, easy to order. Easy checkout. Was even able t...
S
Stephen Goode
trustpilot.com
Sep 30, 2025
2 doors delivered and faulty!
2 doors deliver. Unwrapped the first; 16 faults listed. As it was a 6 panel glazed door finding the glazing beads out of line, plus the beading so rou...
W
WS
trustpilot.com
Sep 30, 2025
Very high delivery costs
Ok - the reason I've given 2 stars is the delivery costs were absolutely exorbitant. Basically each item (2 doors and some hinges and handles) were ch...
s
stuart henderson
trustpilot.com
Sep 30, 2025
No customer support
The delivery arrived in 2 separate consignments. When I realised that a box of handles locks and hinges had been left, I became concerned that I recei...
J
Judith Jarvis
trustpilot.com
Sep 30, 2025
Great service and product
Great product - a brass replacement barrel lock - very easy to fit...
J
Janet Haydock
trustpilot.com
Sep 30, 2025
Beautiful doors & handles
Beautiful doors & handles. Came very well packed on a pallet. We had a problem with...
D
Derek Jones
trustpilot.com
Sep 30, 2025
You had the doors I needed.
You had the doors I needed in stock, the company that manufacture them is in receivership and I might not be able to get them in the future ( final tw...
C
Charanjit Ganja
trustpilot.com
Sep 30, 2025
Damaged doors taking so long to reply
Nobody can actually tell us when doors are being delivered as its all bought and delivered by 3rd party companies Also our doors were damag...
M
Miss Burberry
trustpilot.com
Sep 30, 2025
Door arrived when opened a couple of…
Door arrived when opened a couple of days later found it was damaged think this happened in tr...
D
David Lumley
trustpilot.com
Sep 30, 2025
Pre finished oak doors in transit.
Mixed feelings for me, I ordered 8 doors, which arrived on a flat pallet, perfectly wrapped and transported, no complaints. I then needed another sing...
C
Claire Richards
trustpilot.com
Sep 30, 2025
Stunning doors So helpful everything…
Stunning doors So helpful every...
L
Leo Copping
trustpilot.com
Sep 30, 2025
Lies, Lies....and no doors in the end.
Disappointing Experience – Poor Communication and Failed Deliveries I placed an order for doors on 13th July, advertised as in stock. A delivery was a...
R
Raymond
trustpilot.com
Sep 30, 2025
Door better than expected and delivered…
Door better than expect...
Conclusion
Customer reports show a mix of reliable orders and significant problems. Positive reviews frequently mention prompt delivery, well-packed doors and responsive staff. Several negative reviews describe damaged or faulty doors on arrival, missing components and slow or non-responsive customer support. Others complain about separate and high delivery charges on multi-item orders. If you consider buying, confirm stock and lead times, check delivery and returns terms, and request clarity on shipping charges before placing an order.