Many customers mention fast, helpful service and a simple online ordering process. Several reviews point to strong value on sale prices and quick deliveries. Common complaints include items arriving damaged, delivery delays, and patchy communication. Some reviewers also mention misleading clearance deals and high delivery fees.
Examples from available reviews (Sep 2025 – Mar 2026).
Helpful, knowledgeable staff with great delivery tracking and driver support.
“Great company to deal with, super helpful staff on the phone, very knowledgeable.”
Everything as promised with timely friendly delivery and excellent quality.
“All as promised with timely friendly delivery.”
Both doors arrived damaged and customer service was poor.
“2 doors both damaged rubbish customer service.”
Advertised clearance prices appeared misleading and order was refunded.
“So their strategy is click bait on Google to pull in thr customers.”
Several reviews describe staff as friendly, professional, and helpful. Some customers say issues were sorted quickly, including fast replacements with no fuss. Others report staff becoming unhelpful or rigid when problems escalate.
Many shoppers mention good pricing and successful clearance buys. Some reviews flag misleading clearance promotions, and at least one mentions a refund after an order was withdrawn. A few reviewers criticise delivery charges for adding significant cost.
Customers often say the website is easy to use and ordering is straightforward. A small number mention simple order changes and clear online updates. A few reviews raise handling issues, such as lightweight doors that cannot be trimmed.
Many reviews praise door quality and fit when items arrive undamaged. Another group reports deliveries with damage, glass defects, and multiple faults that led to returns. Several accounts say returns and repairs took a long time.
Some customers mention clear delivery updates and even earlier-than-expected arrivals. Others describe weak updates, unanswered calls, and slow refunds. Several complaints link delivery delays with communication breakdowns.
Many reviews describe smooth purchases, quick delivery, and happy customers. A clearly opposing group reports missed deliveries, difficult refunds, and damaged items. Overall, the reviews show a sharp split between very positive and very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Service was fast and friendly.
“Fast and friendly service”
Service was fast and friendly.
“Fast and friendly service”
Website ordering was easy and service was fast and efficient.
“Very easy to order online.”
Website ordering was easy and service was fast and efficient.
“Very easy to order online.”
Bought doors at a very good sale price and quality is great.
“Got a great deal on sale 4 doors at £10 each”
Bought doors at a very good sale price and quality is great.
“Got a great deal on sale 4 doors at £10 each”
Advertised clearance prices appeared misleading and order was refunded.
“So their strategy is click bait on Google to pull in thr customers.”
Advertised clearance prices appeared misleading and order was refunded.
“So their strategy is click bait on Google to pull in thr customers.”
Helpful, knowledgeable staff with great delivery tracking and driver support.
“Great company to deal with, super helpful staff on the phone, very knowledgeable.”
Helpful, knowledgeable staff with great delivery tracking and driver support.
“Great company to deal with, super helpful staff on the phone, very knowledgeable.”
Excellent price, quick delivery and polite helpful delivery driver.
“Excellent price, quick delivery, very polite and helpful delivery driver”
Excellent price, quick delivery and polite helpful delivery driver.
“Excellent price, quick delivery, very polite and helpful delivery driver”
Everything as promised with timely friendly delivery and excellent quality.
“All as promised with timely friendly delivery.”
Everything as promised with timely friendly delivery and excellent quality.
“All as promised with timely friendly delivery.”
Both doors arrived damaged and customer service was poor.
“2 doors both damaged rubbish customer service.”
Both doors arrived damaged and customer service was poor.
“2 doors both damaged rubbish customer service.”
Order delays, poor updates, and refunds felt difficult and slow.
“The worst experience and unable to fulfil order.”
Order delays, poor updates, and refunds felt difficult and slow.
“The worst experience and unable to fulfil order.”
Good product at a fair price, arrived quickly with updates.
“Great product at fair price , arrived quickly and was kept informed along the way, thanks again 🙂👍”
Good product at a fair price, arrived quickly with updates.
“Great product at fair price , arrived quickly and was kept informed along the way, thanks again 🙂👍”
Experienced great service from Door Superstore.
“Great service”
Reviewer reports great service from the company.
“Great service”
Like-for-like door delivered four weeks early with great communication.
“delivered 4 weeks ahead of schedule.”
Door delivered four weeks early with excellent communication on delivery day.
“delivered 4 weeks ahead of schedule.”
Bought fire doors at excellent price with reasonably quick delivery.
“Bought fire doors for an excellent price.”
Bought fire doors at an excellent price with reasonable delivery.
“Bought fire doors for an excellent price.”
Reviewer highly recommends the company's quality, prices and service.
“You are the best quality, prices and customer service”
Reviewer praises quality, prices and customer service highly.
“You are the best quality, prices and customer service,”
Very quick delivery and quality products.
“Very quick delivery And quality products”
Reviewer received very quick delivery and quality products.
“Very quick delivery And quality products”
A cracked door was replaced promptly with no hassle or quibble.
“they promptly sent a replacement, no quibble no hassle”
Company promptly replaced a cracked door with no hassle.
“they promptly sent a replacement”
Staff were professional and helpful; doors delivered on time.
“the staff to be professional, incredibly helpful, and genuinely friendly.”
Staff were professional and helpful; doors were delivered on time.
“The doors were delivered on time as promised.”
Delivery was delayed beyond promised timeframe and communication lacking.
“Where s my door 2-5 business days is now 10 days and no one gives a shite”
Delivery delayed beyond promised timeframe and communication lacking.
“2-5 business days is now 10 days”
Door is lightweight, not trimable, hangs well and generally satisfactory.
“The door isn't quite as robust as I had hoped but it's light weight”
Door was lightweight and easy to handle but not very robust.
“Definitely cannot be trimmed.”
Customer felt service was unhelpful and inflexible despite long-term business.
“Very expensive...and unhelpful with any issues.”
Reviewer criticises unhelpful customer service and higher prices, losing future business.
“The utter lack of interest, flexibility or assistance”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Superstore is a UK supplier of internal doors, fire doors, and related door hardware. It runs an online catalogue where trade and retail customers can place orders. The company delivers across the UK and lists specifications for doors and glazing options. The website supports online ordering and payment for a range of door styles and ironmongery.