Customer reports show a mix of reliable orders and significant problems. Positive reviews frequently mention prompt delivery, well-packed doors and responsive staff. Several negative reviews describe damaged or faulty doors on arrival, missing components and slow or non-responsive customer support. Others complain about separate and high delivery charges on multi-item orders. If you consider buying, confirm stock and lead times, check delivery and returns terms, and request clarity on shipping charges before placing an order.
Examples from available reviews (Sep 2025 – Feb 2026).
Helpful, professional support with prompt delivery and excellent doors.
“The doors have now been fitted & look AMAZING!”
Both doors had numerous faults and poor workmanship requiring return.
“16 faults listed.”
Missing items and poor communication left the customer without support.
“they do not answer the telephone”
Delivery charges were excessively high, adding significant cost.
“the delivery costs were absolutely exorbitant.”
Many customers report prompt delivery and helpful service, but others describe late deliveries, missing consignments and inconsistent handling on arrival.
Price concerns focus mainly on high delivery charges and perceived poor value for some glazed or bespoke items.
The website and ordering flow are described as easy to use by some customers, including the ability to change orders after purchase.
Several buyers praise door finish and fit, but a notable number report damaged, faulty or poor-quality units on arrival, including glazing issues.
When responsive, staff are described as polite and helpful; however many reviews cite slow replies, long phone waits and unclear stock updates.
Overall experiences range from fully satisfied end-to-end purchases to reports of failed deliveries, delayed refunds and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Service was good and efficient.
“Good efficient service”
Order process was smooth and delivery was quick.
“Everything went smoothly and delivery time from order was quick.”
Helpful, professional support with prompt delivery and excellent doors.
“The doors have now been fitted & look AMAZING!”
Door quality was excellent and delivery was quick.
“Quick delivery and excellent quality.”
Door arrived damaged and seemed poor quality and ill-fitting.
“the door was damaged”
Triple-glazed window glass was poor quality and disappointing.
“the glass is made of really poor quality”
Door quality was very good; delivery late but customer service handled delay well.
“The door is really good quality, very pleased with it.”
Website was easy to use and ordering changes were simple.
“Good web site, easy to order.”
Both doors had numerous faults and poor workmanship requiring return.
“16 faults listed.”
Delivery charges were excessively high, adding significant cost.
“the delivery costs were absolutely exorbitant.”
Missing items and poor communication left the customer without support.
“they do not answer the telephone”
Replacement barrel lock was high quality and delivered promptly.
“Great product - a brass replacement barrel lock - very easy to fit”
Well packed doors; customer service resolved issues promptly and effectively.
“Beautiful doors & handles.”
Needed final doors; they were in stock and delivered promptly.
“They were delivered promptly and the delivery men were great.”
Doors arrived damaged and customer service was very slow to respond.
“Very very poor customer service.”
Door arrived damaged, likely in transit, and returning is hassle.
“found it was damaged”
Some doors arrived well packaged while another arrived poorly handled.
“not packed flat, not stacked at all”
Everything ran smoothly from start to finish and doors are stunning.
“Stunning doors So helpful everything ran smooth start to finish”
Multiple failed deliveries and poor communication delayed refund resolution.
“Lies, Lies....and no doors in the end.”
Door exceeded expectations and was delivered quickly.
“Door better than expected and delivered quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Superstore is a UK-based online retailer specialising in doors and door hardware for homeowners and trade customers. The company offers a range of internal and external doors, locks, handles and related accessories, and provides delivery services across the UK. Consumers researching Door Superstore commonly look for product range, delivery options and customer support performance.