Many customers mention fast, helpful service and a simple online ordering process. Several reviews point to strong value on sale prices and quick deliveries. Common complaints include items arriving damaged, delivery delays, and patchy communication. Some reviewers also mention misleading clearance deals and high delivery fees.
Examples from available reviews (Sep 2025 – Mar 2026).
Helpful, knowledgeable staff with great delivery tracking and driver support.
“Great company to deal with, super helpful staff on the phone, very knowledgeable.”
Everything as promised with timely friendly delivery and excellent quality.
“All as promised with timely friendly delivery.”
Both doors arrived damaged and customer service was poor.
“2 doors both damaged rubbish customer service.”
Advertised clearance prices appeared misleading and order was refunded.
“So their strategy is click bait on Google to pull in thr customers.”
Several reviews describe staff as friendly, professional, and helpful. Some customers say issues were sorted quickly, including fast replacements with no fuss. Others report staff becoming unhelpful or rigid when problems escalate.
Many shoppers mention good pricing and successful clearance buys. Some reviews flag misleading clearance promotions, and at least one mentions a refund after an order was withdrawn. A few reviewers criticise delivery charges for adding significant cost.
Customers often say the website is easy to use and ordering is straightforward. A small number mention simple order changes and clear online updates. A few reviews raise handling issues, such as lightweight doors that cannot be trimmed.
Many reviews praise door quality and fit when items arrive undamaged. Another group reports deliveries with damage, glass defects, and multiple faults that led to returns. Several accounts say returns and repairs took a long time.
Some customers mention clear delivery updates and even earlier-than-expected arrivals. Others describe weak updates, unanswered calls, and slow refunds. Several complaints link delivery delays with communication breakdowns.
Many reviews describe smooth purchases, quick delivery, and happy customers. A clearly opposing group reports missed deliveries, difficult refunds, and damaged items. Overall, the reviews show a sharp split between very positive and very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Service was good and efficient.
“Good efficient service”
Order process was smooth and delivery was quick.
“Everything went smoothly and delivery time from order was quick.”
Helpful, professional support with prompt delivery and excellent doors.
“The doors have now been fitted & look AMAZING!”
Door quality was excellent and delivery was quick.
“Quick delivery and excellent quality.”
Door arrived damaged and seemed poor quality and ill-fitting.
“the door was damaged”
Triple-glazed window glass was poor quality and disappointing.
“the glass is made of really poor quality”
Door quality was very good; delivery late but customer service handled delay well.
“The door is really good quality, very pleased with it.”
Website was easy to use and ordering changes were simple.
“Good web site, easy to order.”
Both doors had numerous faults and poor workmanship requiring return.
“16 faults listed.”
Delivery charges were excessively high, adding significant cost.
“the delivery costs were absolutely exorbitant.”
Missing items and poor communication left the customer without support.
“they do not answer the telephone”
Replacement barrel lock was high quality and delivered promptly.
“Great product - a brass replacement barrel lock - very easy to fit”
Well packed doors; customer service resolved issues promptly and effectively.
“Beautiful doors & handles.”
Needed final doors; they were in stock and delivered promptly.
“They were delivered promptly and the delivery men were great.”
Doors arrived damaged and customer service was very slow to respond.
“Very very poor customer service.”
Door arrived damaged, likely in transit, and returning is hassle.
“found it was damaged”
Some doors arrived well packaged while another arrived poorly handled.
“not packed flat, not stacked at all”
Everything ran smoothly from start to finish and doors are stunning.
“Stunning doors So helpful everything ran smooth start to finish”
Multiple failed deliveries and poor communication delayed refund resolution.
“Lies, Lies....and no doors in the end.”
Door exceeded expectations and was delivered quickly.
“Door better than expected and delivered quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Superstore is a UK supplier of internal doors, fire doors, and related door hardware. It runs an online catalogue where trade and retail customers can place orders. The company delivers across the UK and lists specifications for doors and glazing options. The website supports online ordering and payment for a range of door styles and ironmongery.