Customers often point to fast delivery, accurate descriptions, and sturdy door-handle quality. Many say ordering online is straightforward and prices are competitive. A smaller group report failed deliveries, parcels sent to the wrong place, or refunds that were not resolved. A few isolated comments mention corrosion after wet weather and missing fixings on certain items.
Examples from available reviews (Sep 2017 – Mar 2026).
Outstanding service with next-day delivery and excellent items.
“Ordered confirmed and delivered the next day.”
Great products at great prices with quick deliveries.
“Great products at great prices”
Parcel not received; customer asks for resend and complaint.
“Still not received. Parcel Force is worse than useless!”
Gate latch rusted after a few days of rain.
“I have noticed some rust after a couple of days rain”
Most service feedback highlights fast, efficient processing, including next-day confirmations and quick fulfilment. Some reviews describe courier errors, missed deliveries, and one case that resulted in a lost job. These problems appear in a minority of reviews compared with the frequent positive service comments.
Reviewers repeatedly describe the pricing as fair and the hardware as good value for its quality. Several comments pair competitive prices with satisfaction that items arrived in good condition. Value remarks show up across different product types and order sizes.
Many customers say the website is easy to use, with clear navigation, ordering, and pricing. Reviewers also point to accurate descriptions and helpful images. A small number mention missing fixings or accessories when fitting items.
The main theme is praise for high-quality handles that arrive well packaged and match the description. Several reviews highlight strong materials and straightforward installation. A few negative notes mention early rust on an outdoor latch and one report of missing fixings.
Many reviews describe customer communication as quick, helpful, and responsive. Customers mention clear confirmations and accurate delivery updates. A minority say refund requests went unanswered or complaints were not resolved.
Feedback is mostly positive, with many five-star reviews praising the products, delivery, and service. In contrast, a subset of reviews reports non-delivery, wrong deliveries, or refunds that were not resolved. The picture is largely satisfied customers alongside a noticeable cluster of delivery and complaint-handling issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
I was so excited to order the door hinges and locks that I had been eyeing for almost three months. I thought I would save time and money by buying online. Their customer service team was friendly and keen on details . I received exactly what I asked for. The pricing, wide range of products to choose from, and quality were great. However, I have an issue with how they do the shipment.My order took longer than expected and this really ruined my plans. I had to miss work waiting for the delivery for three days. I wish they could just check on the delivery process and everything about them would be super.
Order never arrived and company did not respond to refund request.
“This company is a fraud!!! DO NOT USE THEM!”
Product range is excellent and delivery arrives within 48 hours.
“They deliver by courier within 48 hours.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Handle Company is a UK online retailer focused on door hardware. Its range includes door handles, knobs, latches, and related fittings for homes and commercial doors. Listings show images, measurements, and finish options to help customers pick compatible items. The business serves both trade buyers and homeowners, shipping to UK addresses via courier. Product pages include technical details to support correct selection and installation.