User feedback shows consistent strengths in customer service and product descriptions: many buyers report accurate listings, good build quality and helpful support. Pricing and perceived value are frequently described as reasonable, and multiple reviewers note prompt delivery when it works as expected. However, there are recurring delivery issues in a minority of reviews (delays or misdeliveries by the courier) and a few isolated product concerns such as missing fixings or early rust. If delivery timing is critical, check tracking details and contact support; inspect product descriptions for notes on included fixings before purchase. Overall, reviews lean positive on service and product quality but suggest checking delivery arrangements and product specifications for peace of mind.
Examples from available reviews (Sep 2017 – Feb 2026).
Responsive team; order arrived promptly and accurately.
“Responsive helpful team; order received promptly and accurately.”
Products met expectations but delayed delivery caused missed work.
“I had to miss work waiting for the delivery for three days.”
Parcel Force delivered to the wrong address causing delivery issues.
“they delivered to a house a quarter of a mile away”
Handles were nice but did not include fixings.
“Nice handles, no fixings.”
Most reviewers describe responsive, helpful or excellent customer service, noting prompt assistance and accurate order fulfilment.
Several reviews mention fair or good pricing and reasonable delivery charges, with multiple buyers calling products good value.
Very few comments on the website; one reviewer highlights an easy ordering process and clear pricing and delivery information.
Many reviewers report accurate descriptions, sturdy handles and easy fitting; isolated complaints cite missing fixings and early rust.
Multiple reviewers report quick deliveries and clear updates; a small number report delayed or misdelivered parcels via the courier.
A small group of reviewers say they would buy again and found the process hassle‑free; this overall sample is limited.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
I was so excited to order the door hinges and locks that I had been eyeing for almost three months. I thought I would save time and money by buying online. Their customer service team was friendly and keen on details . I received exactly what I asked for. The pricing, wide range of products to choose from, and quality were great. However, I have an issue with how they do the shipment.My order took longer than expected and this really ruined my plans. I had to miss work waiting for the delivery for three days. I wish they could just check on the delivery process and everything about them would be super.
Order never arrived and company did not respond to refund request.
“This company is a fraud!!! DO NOT USE THEM!”
Product range is excellent and delivery arrives within 48 hours.
“They deliver by courier within 48 hours.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Handle Company is a retailer specialising in door hardware and related fittings, such as handles, locks and hinges. The company supplies products intended for both DIY consumers and installers, with product listings, pricing and delivery options published for prospective buyers. This summary is for consumers researching real-user feedback on product reliability, delivery and customer support.