User feedback shows consistent strengths in customer service and product descriptions: many buyers report accurate listings, good build quality and helpful support. Pricing and perceived value are frequently described as reasonable, and multiple reviewers note prompt delivery when it works as expected. However, there are recurring delivery issues in a minority of reviews (delays or misdeliveries by the courier) and a few isolated product concerns such as missing fixings or early rust. If delivery timing is critical, check tracking details and contact support; inspect product descriptions for notes on included fixings before purchase. Overall, reviews lean positive on service and product quality but suggest checking delivery arrangements and product specifications for peace of mind.
Examples from available reviews (Sep 2017 – Feb 2026).
Responsive team; order arrived promptly and accurately.
“Responsive helpful team; order received promptly and accurately.”
Products met expectations but delayed delivery caused missed work.
“I had to miss work waiting for the delivery for three days.”
Parcel Force delivered to the wrong address causing delivery issues.
“they delivered to a house a quarter of a mile away”
Handles were nice but did not include fixings.
“Nice handles, no fixings.”
Most reviewers describe responsive, helpful or excellent customer service, noting prompt assistance and accurate order fulfilment.
Several reviews mention fair or good pricing and reasonable delivery charges, with multiple buyers calling products good value.
Very few comments on the website; one reviewer highlights an easy ordering process and clear pricing and delivery information.
Many reviewers report accurate descriptions, sturdy handles and easy fitting; isolated complaints cite missing fixings and early rust.
Multiple reviewers report quick deliveries and clear updates; a small number report delayed or misdelivered parcels via the courier.
A small group of reviewers say they would buy again and found the process hassle‑free; this overall sample is limited.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Hardware is quality and prices are reasonable.
“Quality hardware, prices are reasonable.”
Product was exactly what they were looking for and pleased.
“Exactly what I was looking for. Really pleased”
Service was efficient throughout the process.
“Efficient service throughout.”
Door knob not yet fitted; delivery was fast and efficient.
“Fast and efficient delivery.”
Purchase quality was good value and delivery was quick.
“Very please with quality of my purchase, which was good value, and delivery was quick”
Great product delivered on time.
“Great product, delivered on time”
Ceramic handle arrived quickly, matched description and well wrapped.
“It arrived quickly, perfectly matching the website image and description, super-well wrapped!”
Products excellent with reasonable value and very good customer service.
“Top tier company.”
Service described as really good.
“Really good service”
Easy website, quick delivery and quality product.
“Easy website, quick delivery, quality product.”
Delivery failed and refund issued, causing lost contract.
“But at the end lost my contract to carry out work”
Great service and great product.
“Great service , great product”
Handles are best quality and delivery was quick.
“are of the best quality I have used in any properties before”
Parcel not received; customer asks for resend and complaint.
“Still not received. Parcel Force is worse than useless!”
Great product and service overall.
“Great product and service”
Outstanding service with next-day delivery and excellent items.
“Ordered confirmed and delivered the next day.”
Speedy service with good prices.
“Speedy service, good prices, excellent service”
Site easy to use with good price and quick delivery.
“Easy to use and navigate site good price and quick delivery”
Lovely product with good communication and competitive pricing.
“Lovely product, good communication and competitive pricing.”
Products were well priced and reviewer included a movie quote.
“I'll be back”
Parcel Force delivered to the wrong address causing delivery issues.
“they delivered to a house a quarter of a mile away”
Website is easy to use with clear pricing and delivery charges.
“Easy website to order from.”
Responsive team; order arrived promptly and accurately.
“Responsive helpful team; order received promptly and accurately.”
Customer service described as excellent.
“Excellent customer service”
Good product selection with prompt delivery.
“Very good selection. Prompt delivery”
Product matched description and arrived well packaged.
“Product had detailed description, was as described, and arrived well packaged .”
Product and service described as perfect.
“Perfect product and service”
Item description accurate and handle was easy to fit.
“The description of the item is accurate and the handle was easy to fix to the door.”
Service described as first class.
“1st class service”
Good quality product at a fair price with quick delivery.
“Good quality product fair price and quick delivery.”
Service was excellent all round.
“Excellent service all round”
Handles arrived promptly and were good quality at reasonable price.
“Good quality handles at a reasonable price”
Good product quality and customer service.
“Good quality and customer service”
The company is described as no-hassle to deal with.
“a no hassle company”
Service was excellent with 24-hour arrival and good value.
“Excellent service, arrived in 24 hours”
Service was fast with great communication.
“Fast service and great communication.”
Great products at great prices with quick deliveries.
“Great products at great prices”
Handles were nice but did not include fixings.
“Nice handles, no fixings.”
Gate latch rusted after a few days of rain.
“I have noticed some rust after a couple of days rain”
Brilliant handles with fast delivery and cheap price.
“Brilliant handles. Fast delivery .cheap on price toilet. Excellent customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Handle Company is a retailer specialising in door hardware and related fittings, such as handles, locks and hinges. The company supplies products intended for both DIY consumers and installers, with product listings, pricing and delivery options published for prospective buyers. This summary is for consumers researching real-user feedback on product reliability, delivery and customer support.