Customers often point to fast delivery, accurate descriptions, and sturdy door-handle quality. Many say ordering online is straightforward and prices are competitive. A smaller group report failed deliveries, parcels sent to the wrong place, or refunds that were not resolved. A few isolated comments mention corrosion after wet weather and missing fixings on certain items.
Examples from available reviews (Sep 2017 – Mar 2026).
Outstanding service with next-day delivery and excellent items.
“Ordered confirmed and delivered the next day.”
Great products at great prices with quick deliveries.
“Great products at great prices”
Parcel not received; customer asks for resend and complaint.
“Still not received. Parcel Force is worse than useless!”
Gate latch rusted after a few days of rain.
“I have noticed some rust after a couple of days rain”
Most service feedback highlights fast, efficient processing, including next-day confirmations and quick fulfilment. Some reviews describe courier errors, missed deliveries, and one case that resulted in a lost job. These problems appear in a minority of reviews compared with the frequent positive service comments.
Reviewers repeatedly describe the pricing as fair and the hardware as good value for its quality. Several comments pair competitive prices with satisfaction that items arrived in good condition. Value remarks show up across different product types and order sizes.
Many customers say the website is easy to use, with clear navigation, ordering, and pricing. Reviewers also point to accurate descriptions and helpful images. A small number mention missing fixings or accessories when fitting items.
The main theme is praise for high-quality handles that arrive well packaged and match the description. Several reviews highlight strong materials and straightforward installation. A few negative notes mention early rust on an outdoor latch and one report of missing fixings.
Many reviews describe customer communication as quick, helpful, and responsive. Customers mention clear confirmations and accurate delivery updates. A minority say refund requests went unanswered or complaints were not resolved.
Feedback is mostly positive, with many five-star reviews praising the products, delivery, and service. In contrast, a subset of reviews reports non-delivery, wrong deliveries, or refunds that were not resolved. The picture is largely satisfied customers alongside a noticeable cluster of delivery and complaint-handling issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Hardware is quality and prices are reasonable.
“Quality hardware, prices are reasonable.”
Product was exactly what they were looking for and pleased.
“Exactly what I was looking for. Really pleased”
Service was efficient throughout the process.
“Efficient service throughout.”
Door knob not yet fitted; delivery was fast and efficient.
“Fast and efficient delivery.”
Purchase quality was good value and delivery was quick.
“Very please with quality of my purchase, which was good value, and delivery was quick”
Great product delivered on time.
“Great product, delivered on time”
Ceramic handle arrived quickly, matched description and well wrapped.
“It arrived quickly, perfectly matching the website image and description, super-well wrapped!”
Products excellent with reasonable value and very good customer service.
“Top tier company.”
Service described as really good.
“Really good service”
Easy website, quick delivery and quality product.
“Easy website, quick delivery, quality product.”
Delivery failed and refund issued, causing lost contract.
“But at the end lost my contract to carry out work”
Great service and great product.
“Great service , great product”
Handles are best quality and delivery was quick.
“are of the best quality I have used in any properties before”
Parcel not received; customer asks for resend and complaint.
“Still not received. Parcel Force is worse than useless!”
Great product and service overall.
“Great product and service”
Outstanding service with next-day delivery and excellent items.
“Ordered confirmed and delivered the next day.”
Speedy service with good prices.
“Speedy service, good prices, excellent service”
Site easy to use with good price and quick delivery.
“Easy to use and navigate site good price and quick delivery”
Lovely product with good communication and competitive pricing.
“Lovely product, good communication and competitive pricing.”
Products were well priced and reviewer included a movie quote.
“I'll be back”
Parcel Force delivered to the wrong address causing delivery issues.
“they delivered to a house a quarter of a mile away”
Website is easy to use with clear pricing and delivery charges.
“Easy website to order from.”
Responsive team; order arrived promptly and accurately.
“Responsive helpful team; order received promptly and accurately.”
Customer service described as excellent.
“Excellent customer service”
Good product selection with prompt delivery.
“Very good selection. Prompt delivery”
Product matched description and arrived well packaged.
“Product had detailed description, was as described, and arrived well packaged .”
Product and service described as perfect.
“Perfect product and service”
Item description accurate and handle was easy to fit.
“The description of the item is accurate and the handle was easy to fix to the door.”
Service described as first class.
“1st class service”
Good quality product at a fair price with quick delivery.
“Good quality product fair price and quick delivery.”
Service was excellent all round.
“Excellent service all round”
Handles arrived promptly and were good quality at reasonable price.
“Good quality handles at a reasonable price”
Good product quality and customer service.
“Good quality and customer service”
The company is described as no-hassle to deal with.
“a no hassle company”
Service was excellent with 24-hour arrival and good value.
“Excellent service, arrived in 24 hours”
Service was fast with great communication.
“Fast service and great communication.”
Great products at great prices with quick deliveries.
“Great products at great prices”
Handles were nice but did not include fixings.
“Nice handles, no fixings.”
Gate latch rusted after a few days of rain.
“I have noticed some rust after a couple of days rain”
Brilliant handles with fast delivery and cheap price.
“Brilliant handles. Fast delivery .cheap on price toilet. Excellent customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Door Handle Company is a UK online retailer focused on door hardware. Its range includes door handles, knobs, latches, and related fittings for homes and commercial doors. Listings show images, measurements, and finish options to help customers pick compatible items. The business serves both trade buyers and homeowners, shipping to UK addresses via courier. Product pages include technical details to support correct selection and installation.