Reviews show a mix of reliable product quality and recurring customer‑service problems. Multiple buyers praise instrument build, quick delivery and competitive pricing (for example, several Hush models and guitars). Conversely, several reviews cite slow or absent replies to emails, return difficulties and occasional damaged or incorrect items. If you consider buying from Donner, inspect delivered items promptly, check the returns policy in advance and weigh seller responsiveness when purchasing higher‑value items.
Examples from available reviews (Sep 2022 – Feb 2026).
User-friendly site, competitive prices, free UK shipping and helpful support.
“free shipping all over UK”
Guitar quality was first class with fast delivery and good setup.
“the quality is first class”
Multiple emails about faulty piano went unanswered and issue unresolved.
“3 emails I have sent since December the 15th and not one reply!”
Advertised amp appeared much larger; received a very small amp instead.
“The amp in the advertised photo is shown in a very misleading way”
Many buyers report fast delivery and good packing, but a notable minority describe delivery errors, delays or unsatisfactory after‑sales handling.
Several reviewers describe Donner products as competitively priced and good value for money for entry to mid‑level instruments.
Customers often find products easy to set up and the site/store straightforward, though some report misleading images or missing options on the UK site.
Many reviews praise build quality and setup out of the box, while a number report damaged items, fitting issues or faulty components.
Feedback about communication is mixed but skews negative: several reviewers report slow or no replies and language/email issues.
Overall impressions vary: numerous positive product and delivery reports counterbalanced by multiple strong complaints about support and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (53) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordering was chaotic with payment mix-ups and no customer service.
“Avoid! Zero stars if that was an option.”
Delayed bench delivery, account issues, and website reviews appear inconsistent.
“my account seems to have been deleted”
Guitar arrived in good time and customer support resolved an issue promptly.
“customer support who were quick to respond, professional, & very helpful.”
Received stool but piano not arrived and no customer service telephone available.
“Received the stool still waiting for the piano to arrive, no customer service telephone”
Received bench but piano delayed at delivery depot for several days.
“The parcel is apparently sat in a delivery depot and hasn’t moved in 5 days”
Hush 1 guitar failed to power on and support were slow and unhelpful.
“I bought the Hush 1 acoustic guitar. It doesn't turn on.”
Piano failed after warranty and Donner refused refund with slow responses.
“It broke at 1 year and 1 week.”
Cancellation requests ignored; only offered credit and no effective support.
“I was offered a 10% credit.”
Company did not refund a fraudulent charge and lacks phone support.
“They refused to refund my debit card.”
Product sound quality degraded quickly and refund process seemed obstructive.
“First of all, the sound is very low quality”
Bench delivered but keyboard missing and phone number appears invalid.
“I tried calling but it seems the number isn't real.”
Order arrived promptly the week after ordering without problems.
“It was delivered the week after my order, without trouble.”
Delivery and support were poor, though piano was decent once fixed.
“Support are absolutely silent”
Piano shipment delayed and customer service provided only standardised, slow responses.
“I have emailed them 3 times - I have only received standardised responses”
Quick delivery and good value, suitable for travelling.
“Quick delivery, good value guitar.”
Incorrect delivery address could not be corrected due to no customer service response.
“There is no Customer service backup whatsoever”
ParcelForce left piano unattended and Donner delayed responding and blamed courier.
“ParcelForce had dumped the piano on my doorstep”
Piano arrived badly damaged and Donner failed to replace or respond adequately.
“When damaged on arrival no offer to replace the item.”
Items shown as shipped but tracking stalled and Donner unresponsive.
“I have made several attempts to contact them, but they have never responded.”
Bench arrived but piano seems lost and emails received no reply.
“Piano bench arrived but no piano.”
Piano arrived heavily damaged with battered packaging; customer awaiting Donner's response.
“It has a huge hole in the back of the piano.”
Instrument arrived with faulty tuning hardware, making it unusable and undermining confidence.
“The instrument arrived with a faulty tuning mechanism”
Seller ignored emails and delivered piano after 17 days, poor service.
“Avoid this shop.”
Product was good but delivery arrived two weeks late.
“it arrived 2 weeks after”
Company cancelled orders and refunds were slow with no phone support.
“No phone number to contact them.”
Very happy with an excellent instrument for the money.
“Awesome instrument for the money.”
Fantastic service with delivery updates and good quality goods.
“Fantastic service. Updated with the delivery all the way.”
Piano is solid and good quality though some MDF is unpainted.
“Overall we are very happy with the quality.”
Product and price both very good.
“Very good product very good price”
Good product with fast delivery and no issues.
“Good product fast delivery no issues”
Received the wrong item and seller is avoiding returns and contact.
“deadass sent me the wrong thing and is dodging me trying to send it back”
Received wrong guitar and experienced very slow, poor customer service.
“Donner sent me the wrong guitar.”
Reviewer describes the product as great.
“Great product!”
Box arrived intact; kit assembled easily and sounds decent overall.
“Box arrived perfect”
Guitar was beautiful but customer service and returns were extremely poor.
“The after care is awful”
Guitar quality was first class with fast delivery and good setup.
“the quality is first class”
Item arrived earlier than expected.
“CAme earlyer then expected”
Very satisfied with Donner's work.
“Donner great work 👍”
Product matched description, good value and excellent delivery service.
“clearly as advertised and value for money.”
After setup the Hush X plays very well and feels comfortable.
“Plays extremely well and feels very comfortable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donner is a musical-instrument brand and retailer known for producing and selling electric and acoustic guitars, travel and silent guitars, pedals, keyboards and related accessories. The company distributes products through online stores and third‑party retailers in multiple markets, including a UK storefront. Consumers researching Donner typically look for information on instrument build, setup and post‑sale support.