Reviews Analysed
21
We Collect & Analyse Reviews
Donner
Experiences & Reviews
Donner is a musical-instrument brand and retailer known for producing and selling electric and acoustic guitars, travel and silent guitars, pedals, keyboards and related accessories. The company distributes products through online stores and third‑party retailers in multiple markets, including a UK storefront. Consumers researching Donner typically look for information on instrument build, setup and post‑sale support.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
25d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many buyers report fast delivery and good packing, but a notable minority describe delivery errors, delays or unsatisfactory after‑sales handling.
Share
Mixed
19%
💰
Value for money
Several reviewers describe Donner products as competitively priced and good value for money for entry to mid‑level instruments.
Share
Strong
7%
⚡
User experience
Customers often find products easy to set up and the site/store straightforward, though some report misleading images or missing options on the UK site.
Share
Mixed
15%
🔧
Product quality
Many reviews praise build quality and setup out of the box, while a number report damaged items, fitting issues or faulty components.
Share
Mixed
21%
📞
Communication
Feedback about communication is mixed but skews negative: several reviewers report slow or no replies and language/email issues.
Share
Weak
11%
⭐
Overall experience
Overall impressions vary: numerous positive product and delivery reports counterbalanced by multiple strong complaints about support and returns.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
"I recently had the pleasure of shopping at Donner Music, and I must say it was an excellent experience. As a content customer that loves music, I found their online store to be user-friendly with a wide range of products related to music such as guitar pedal, pedalboard, pedal power supply，guitar accessories, stage light and wireless DMX device. What impressed me the most about my purchase from Donner Music is that they offer free shipping all over UK which helped me save some extra bucks. The prices of their products are also incredibly competitive; I checked around other stores but couldn't find better deals on quality musical equipment like they have. The support team at Donner Music was knowledgeable and prompt in answering any questions or concerns that arose during my ordering process. This has raised my confidence levels with them making me more inclined to purchase future items from this website without hesitation. Overall speaking highly recommended''Donner Music' for anyone looking to buy professional-grade music gear at great prices along with excellent customer service."
Salvador Kris
Collected.reviews
Sep 15, 2022
Featured for: User-friendly site, good support, value
Another Superb Donner Product
"As with all the Donner Music products I own (Piano, 3 guitars), the quality is first class and the added accessories enhance the experience even more...."
Jonathan Hardman
Trustpilot
Sep 30, 2025
Featured for: Positive on build quality and delivery
Here I am again…
"Here I am again…. And this time I will be writing a one star review everyday that I don’t receive a reply from your very ignorant company! 3 emails I..."
Luke
Trustpilot
Sep 30, 2025
Featured for: Extensive complaint: no replies, faulty unit
Very misleading sales technique.
"I ordered the 'Donner DST-152 39 Inches Electric Guitar Kit HSS Pickup Coil Split Solid Body Electric Guitar with Amp/Bag/Accessories'. I thought this..."
Kevin
Trustpilot
Sep 30, 2025
Featured for: Misleading product images, amp too small
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Bobby Carswell
trustpilot.com
Sep 30, 2025
Decent kit
Simple transaction Box arrived perfect and reasonably manageable to assemble...
A
Amanda W
trustpilot.com
Sep 30, 2025
Great disappointment
I bought this guitar as a gift, but unfortunately it was not wanted. So I got in touch with I Donner.eu to arrange a return. Their reply time is shock...
J
Jonathan Hardman
trustpilot.com
Sep 30, 2025
Another Superb Donner Product
As with all the Donner Music products I own (Piano, 3 guitars), the quality is first class and the added accessories enhance the experience even more....
B
Blu Branch
trustpilot.com
Sep 30, 2025
CAme earlyer then expected
...
M
Matthew Corker
trustpilot.com
Sep 30, 2025
Donner great work 👍
...
j
john hubbard
trustpilot.com
Sep 30, 2025
Very pleased with the product
Very pleased with the product, clearly as advertised...
P
PD Essex
trustpilot.com
Sep 30, 2025
Hush X following…
Very pleased with the Hush X following some tweaking withe the truss rod and action. Plays extremely well and feels very comfortable with the strings...
a
alister brown
trustpilot.com
Sep 30, 2025
Selling in England asking for a review…
Selling in England asking for a review in Chinese? Please don't send...
A
Adam C.
trustpilot.com
Sep 30, 2025
Terrible service.
I ordered a DEP-20 piano but what I've been sent is half a bed frame....
R
Ruxandra
trustpilot.com
Sep 30, 2025
The piano was delivered with a cracked…
The piano was delivered with a cracked screen. I emailed to request a replacement, but after three days without a...
L
Luke
trustpilot.com
Sep 30, 2025
Here I am again…
Here I am again…. And this time I will be writing a one star review everyday that I don’t receive a reply from your very ignorant company! 3 emails I...
K
Kevin
trustpilot.com
Sep 30, 2025
Very misleading sales technique.
I ordered the 'Donner DST-152 39 Inches Electric Guitar Kit HSS Pickup Coil Split Solid Body Electric Guitar with Amp/Bag/Accessories'. I thought this...
T
Terry Dickinson
trustpilot.com
Sep 30, 2025
Item has been with XDP courier for a…
Item has been with XDP courier for a week with no movement. Emailed XDP no response...
A
Adam
trustpilot.com
Sep 30, 2025
Hush X Electric Guitar
Purchased the Hush-X travel guitar, delivery was quick and I was very impressed with the design and quality of the guitar. Perfectly set up, plays wel...
S
Scott
trustpilot.com
Sep 30, 2025
Piano bought
Piano delivered but two keys were not fitted properly. Had to t...
W
Will
trustpilot.com
Sep 30, 2025
Arrived quickly (even though Yodel…
Arrived quickly (even though Yodel delivered to wrong address and was 24 hrs before figured out where it went) well packaged (fortunately as it spend...
M
Mike Ellis
trustpilot.com
Sep 30, 2025
Great guitar
Quick service - ordered Saturday delivered Tuesday. Workmanship and finish of a very high...
G
GCH Guitar Academy
trustpilot.com
Sep 30, 2025
Great instruments
Great instruments. I've had several instruments from Donner and I never had a bad experience. The shipping is fast and safe and so far nothing has bee...
N
NM
trustpilot.com
Sep 30, 2025
Great product s if you can find them
I’ve had several item from Donner over the last few years, they have all been great value and fit for purpose. My only issue at the moment is the lack...
i
idaviesmoore
trustpilot.com
Sep 30, 2025
Innovative and thoughtful design
I did quite a bit of research before finally pulling the trigger on a Donner Hush “silent guitar”. Reviews on YouTube were positive and the price poin...
Conclusion
Reviews show a mix of reliable product quality and recurring customer‑service problems. Multiple buyers praise instrument build, quick delivery and competitive pricing (for example, several Hush models and guitars). Conversely, several reviews cite slow or absent replies to emails, return difficulties and occasional damaged or incorrect items. If you consider buying from Donner, inspect delivered items promptly, check the returns policy in advance and weigh seller responsiveness when purchasing higher‑value items.