Reviews show a mix of reliable product quality and recurring customer‑service problems. Multiple buyers praise instrument build, quick delivery and competitive pricing (for example, several Hush models and guitars). Conversely, several reviews cite slow or absent replies to emails, return difficulties and occasional damaged or incorrect items. If you consider buying from Donner, inspect delivered items promptly, check the returns policy in advance and weigh seller responsiveness when purchasing higher‑value items.
Examples from available reviews (Sep 2022 – Feb 2026).
User-friendly site, competitive prices, free UK shipping and helpful support.
“free shipping all over UK”
Guitar quality was first class with fast delivery and good setup.
“the quality is first class”
Multiple emails about faulty piano went unanswered and issue unresolved.
“3 emails I have sent since December the 15th and not one reply!”
Advertised amp appeared much larger; received a very small amp instead.
“The amp in the advertised photo is shown in a very misleading way”
Many buyers report fast delivery and good packing, but a notable minority describe delivery errors, delays or unsatisfactory after‑sales handling.
Several reviewers describe Donner products as competitively priced and good value for money for entry to mid‑level instruments.
Customers often find products easy to set up and the site/store straightforward, though some report misleading images or missing options on the UK site.
Many reviews praise build quality and setup out of the box, while a number report damaged items, fitting issues or faulty components.
Feedback about communication is mixed but skews negative: several reviewers report slow or no replies and language/email issues.
Overall impressions vary: numerous positive product and delivery reports counterbalanced by multiple strong complaints about support and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (53) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received review request in Chinese and objects to Chinese emails.
“Please don't send me emails in Chinese”
Received wrong item and received no response from Donner.
“Emailed Donner twice so far and no response.”
Piano arrived with cracked screen and no timely replacement response.
“The piano was delivered with a cracked screen.”
Multiple emails about faulty piano went unanswered and issue unresolved.
“3 emails I have sent since December the 15th and not one reply!”
Advertised amp appeared much larger; received a very small amp instead.
“The amp in the advertised photo is shown in a very misleading way”
Item stuck with courier and both courier and Donner did not respond.
“Item has been with XDP courier for a week with no movement.”
Hush-X travel guitar impressed with design, quality and compactness.
“Perfectly set up, plays well and packs away really small!”
Piano arrived with two keys poorly fitted, requiring disassembly to fix.
“two keys were not fitted properly.”
Delivery eventually quick despite courier error; guitar worked well immediately.
“Arrived quickly (even though Yodel delivered to wrong address and was 24 hrs before figured out where it went)”
Quick service and high-standard workmanship; very happy with guitar.
“Workmanship and finish of a very high standard.”
Multiple instruments arrived safely with fast shipping and helpful support.
“The shipping is fast and safe”
Items have been great value but UK site lacks product variety.
“lack of variety of products available on the uk Donner site.”
Hush silent guitar delivered as advertised; innovative, easy to set up and reliable.
“It is easy to set up, sounds really good”
I recently had the pleasure of shopping at Donner Music, and I must say it was an excellent experience. As a content customer that loves music, I found their online store to be user-friendly with a wide range of products related to music such as guitar pedal, pedalboard, pedal power supply，guitar accessories, stage light and wireless DMX device.
What impressed me the most about my purchase from Donner Music is that they offer free shipping all over UK which helped me save some extra bucks. The prices of their products are also incredibly competitive; I checked around other stores but couldn't find better deals on quality musical equipment like they have.
The support team at Donner Music was knowledgeable and prompt in answering any questions or concerns that arose during my ordering process. This has raised my confidence levels with them making me more inclined to purchase future items from this website without hesitation.
Overall speaking highly recommended''Donner Music' for anyone looking to buy professional-grade music gear at great prices along with excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donner is a musical-instrument brand and retailer known for producing and selling electric and acoustic guitars, travel and silent guitars, pedals, keyboards and related accessories. The company distributes products through online stores and third‑party retailers in multiple markets, including a UK storefront. Consumers researching Donner typically look for information on instrument build, setup and post‑sale support.