Reviewers often praise Donner instruments for sturdy build, clear sound, and strong value, with several calling out the Hush travel guitars and well-finished guitars. Many buyers describe quick, smooth deliveries and an easy setup. A substantial set of reviews reports late or missing parcels, items arriving damaged, and wrong products sent. Multiple customers also describe slow or no customer support, no phone option, and trouble getting refunds or replacements.
Examples from available reviews (Sep 2022 – Mar 2026).
Hush-X travel guitar impressed with design, quality and compactness.
“Perfectly set up, plays well and packs away really small!”
Piano is solid and good quality though some MDF is unpainted.
“Overall we are very happy with the quality.”
Piano arrived badly damaged and Donner failed to replace or respond adequately.
“When damaged on arrival no offer to replace the item.”
Ordering was chaotic with payment mix-ups and no customer service.
“Avoid! Zero stars if that was an option.”
Several reviews mention fast fulfilment and clear delivery updates for smaller orders. Another cluster describes courier delays, parcels left unattended, and long transit times for larger items. Multiple complaints tie these problems to third-party couriers and to slow replies from the seller.
Many customers say the instruments offer good value and match the descriptions. Reviewers point to competitive prices, free UK shipping, and performance that feels fair for the cost. A minority report poorer value after purchase when refunds or repairs were hard to secure.
Positive reviews describe a quick setup and instruments that play well straight away. Negative accounts cite ordering mistakes, account issues, and incorrect or misleading listings. A few users received non-English or unexpected emails and found them unhelpful.
Many reviews praise build quality, finish, and playability, especially for Hush travel guitars and several guitar models. Other reviews mention items arriving damaged, faulty tuning hardware, and misfitted piano keys that users had to fix themselves. When products arrive intact and correctly assembled, performance earns strong praise.
Most comments focus on slow, templated, or missing replies and the lack of phone support. Multiple customers describe emails going unanswered, refunds being refused, and difficulty arranging replacements for damaged or incorrect items. A small number of reviews report quick, helpful support that resolved problems fast.
Feedback splits sharply between satisfaction with the instruments and frustration with fulfilment and after-sales support. High-rated reviews emphasise sound, build, and value. Low-rated reviews focus on delivery failures and unresponsive customer service, creating a clear divide in experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (53) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received review request in Chinese and objects to Chinese emails.
“Please don't send me emails in Chinese”
Received wrong item and received no response from Donner.
“Emailed Donner twice so far and no response.”
Piano arrived with cracked screen and no timely replacement response.
“The piano was delivered with a cracked screen.”
Multiple emails about faulty piano went unanswered and issue unresolved.
“3 emails I have sent since December the 15th and not one reply!”
Advertised amp appeared much larger; received a very small amp instead.
“The amp in the advertised photo is shown in a very misleading way”
Item stuck with courier and both courier and Donner did not respond.
“Item has been with XDP courier for a week with no movement.”
Hush-X travel guitar impressed with design, quality and compactness.
“Perfectly set up, plays well and packs away really small!”
Piano arrived with two keys poorly fitted, requiring disassembly to fix.
“two keys were not fitted properly.”
Delivery eventually quick despite courier error; guitar worked well immediately.
“Arrived quickly (even though Yodel delivered to wrong address and was 24 hrs before figured out where it went)”
Quick service and high-standard workmanship; very happy with guitar.
“Workmanship and finish of a very high standard.”
Multiple instruments arrived safely with fast shipping and helpful support.
“The shipping is fast and safe”
Items have been great value but UK site lacks product variety.
“lack of variety of products available on the uk Donner site.”
Hush silent guitar delivered as advertised; innovative, easy to set up and reliable.
“It is easy to set up, sounds really good”
I recently had the pleasure of shopping at Donner Music, and I must say it was an excellent experience. As a content customer that loves music, I found their online store to be user-friendly with a wide range of products related to music such as guitar pedal, pedalboard, pedal power supply，guitar accessories, stage light and wireless DMX device.
What impressed me the most about my purchase from Donner Music is that they offer free shipping all over UK which helped me save some extra bucks. The prices of their products are also incredibly competitive; I checked around other stores but couldn't find better deals on quality musical equipment like they have.
The support team at Donner Music was knowledgeable and prompt in answering any questions or concerns that arose during my ordering process. This has raised my confidence levels with them making me more inclined to purchase future items from this website without hesitation.
Overall speaking highly recommended''Donner Music' for anyone looking to buy professional-grade music gear at great prices along with excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donner is a musical instrument brand and retailer selling guitars, digital pianos and keyboards, effect pedals, practice amps, and accessories. Its lineup includes travel and silent guitars, acoustic and electric models, keyboards, and piano benches. Donner sells through an online store and retail channels, shipping across the UK. It also offers replacement parts and accessories such as leads, tuners, and cases alongside its main instruments.